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The Westin Turtle Bay Resort & Spa, Mauritius

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The Westin Turtle Bay Resort & Spa, Mauritius
The Westin Turtle Bay Resort & Spa, Mauritius
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851 Reviews from our TripAdvisor Community

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Showing 590: English reviews
Amiens, France
Reviewed 12 March 2016 via mobile

It is the second Time for us in Westin Turtle Bay.We have always the same pleasure. The room is very comfortable.They are Two swimming pool and one is a real pleasure ig you Like swimming.Kevin and Jerome are Two very Nice people and do everything for your pleasure. You have five good restaurants.Thanks to the beach grill for the marvellous...

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2Thank boni2413
Reviewed 1 March 2016

This is a stunning Hotel with so much detail. Amazing decor and pools. Beautiful gardens and walkways. Good selection of restaurants and good portions. Friendly helpful staff and a real Westin feel to the Hotel. Club lounge rooms is always recommended.

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3Thank Charms L
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Charms L, Thank you for posting a review of our property and recommend The Westin Turtle Bay Resort & Spa Mauritius in such a nice way. Your words state a great value for me and the entire team. That's very important and power giving to all of us. Hoping to welcome you once again in the not too distant...

Ottawa
Reviewed 28 February 2016

We stayed 5 days and were impressed, with some major exceptions. Our room was excellent, with 2 balconies and a pleasant layout. The resort, landscaping and building designs were well done. Plus, as SPG gold the amenities are top notch, we got a free room upgrade, internet access, and most importantly access to the SPG club lounge which includes free...

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3Thank J P
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Thank you for your review for The Westin Turtle Bay Resort &Spa ,Mauritius We appreciate you taking the time to write a review about this property. I regret knowing we failed in making your stay a wonderful experience. Please accept our sincere apologies for not meeting your expectations on this opportunity. I am deeply troubled to hear about your...

Leeds, United Kingdom
Reviewed 27 February 2016

From the moment we arrived, we were impressed by the genuinely friendly and attentive manner of all the staff, the quality of the rooms and all of the areas and facilities within the resort. The food was very good in all of the 5 restaurants, but we were particularly impressed by the Kangan Indian restaurant. A piece of advice -...

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2Thank SMCGHP
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear SMCGHP , Thank you very much for your feedback related to your stay at The Westin Turtle Bay Resort &Spa Mauritius . I really can’t thank you enough for your fabulous comments. Thank you for the great way to describe our product and service. It is a delight to read that you have enjoyed your time with us and...

Wrexham, United Kingdom
Reviewed 26 February 2016

We have just returned fro Westin Turtle Bay Hotel and will highly recommend it to anybody travelling to Mauritius. I celebrated my birthday whilst there and all the little 'extras' and gestures made it

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2Thank moiragaade
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear moiragaade , I am extremely pleased to hear that you have loved your experience at The Westin Turtle Bay Resort &Spa Mauritius . I am delighted that the Westin Rockstar went beyond your expectations to make your stay exceptional, particularly in such a memorable occasion. Thank you also for recommending our hotel to your entourage. We look forward to...

Perth, Australia
Reviewed 26 February 2016

Wonderful resort with gym, 2 pools 4 restaurants and activity centre. The general included food is buffet style with great selection - breakfast and dinner servings. The staff are very accomodating however they do have young inexperienced staff at times which allow the standard to dip slightly. There is nothing immediately outside of the resort so taxi's or excursions need...

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1Thank sprat358
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear sprat358 , I thank you for your very positive feedback regarding the resort . Our utmost reward is to hear that we have met and even exceeded our guests expectations. I will certainly pass on the message to the whole team as it will serve as an encouragement to keep on providing such high standards of service. We look...

Paris, France
Reviewed 26 February 2016 via mobile

We stayed there for a week in July 2015. Huge resort with nice swimming pools and good restaurants. Buffet breakfast and dinner are amazing, a lot of choices and really good quality. Staff is nice. We stayed at two other hotels in Mauritius and the Westin was by far the best for food. Kids club facilities are really nice too,...

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Thank mimimoonlight
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear mimimoonlight , I thank you for this wonderful feedback. I am truly happy to hear that we have exceeded your expectations in terms of high standards of service. We are trying very hard to be your Home from Home when visiting our Resort, something we seem to be getting right!!..... All Westin Associates is looking forward to welcome you...

London, United Kingdom
Reviewed 22 February 2016

We stayed for 14 nights from mid-end January and loved it. Service: Staff are lovely, they literally could not do enough to ensure you had a great time, especially in the Seasons Tastes restaurant and at the concierge's desk. We were touched that the concierge sent us a bottle of complimentary fizz to enjoy in our room and want to...

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2Thank DC2008London
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear DC2008London , It is heart-warming to read reviews of our satisfied guests. Thank you for taking time to share your experience of staying with us on line. We are so pleased your stay was enjoyable and that you found our amazing beach , good food , nice restaurants ,the accommodation and other amenities to your liking. It is especially...

Guangzhou, China
Reviewed 18 February 2016

From check in to check out we had a special and memorable experience to celebrate my birthday. Everything including the management, service, and facilities had exceeded our expectations. The hotel was located on a beautiful part of turtle bay with gorgeous beaches and sunset. The pools were very well kept and were at the perfect temperature overlooking the beaches. There...

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2Thank Ashwin B
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Ashwin B , First and foremost, kindly allow us to thank you both for this amazing, heart-touching feedback. It is of immense pleasure to see that you had an enjoyable and memorable stay with us. It was definitely of great privilege to have you all at The Westin Turtle Bay Resort &Spa ,Mauritius ! We are thrilled to read...

London, United Kingdom
Reviewed 14 February 2016 via mobile

Very nice setting and pool areas are outstanding. However, slightly marred by regular visits of stray dogs and cats which come into the pool area (and even the restaurant) from the beach. A hotel of this standard really needs to sort this out.

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3Thank philfogg16
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear philfogg16 , Following your comments in reference to your recent stay at the Westin Turtle Bay Resort &Spa ,Mauritius . we are deeply sorry to read that this one did not meet your expectations. Be assured that your remarks were transmitted to undertake the necessary improvement measures. We hope that despite your mixed feelings, we will have the opportunity...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Embraced by the gently swaying sugar cane fields and the warm turquoise water of the Indian Ocean, The Westin Mauritius Turtle Bay Resort & Spa invites you to experience the magic of Mauritian hospitality in a truly luxurious setting. The resort boasts 190 guest rooms and suites, all of them offering stunning views over the ocean, a kids club, luxury Mandara spa and a fine selection of restaurants and bars. ... more   less 

Additional Information about The Westin Turtle Bay Resort & Spa, Mauritius

Address: Turtle Bay, Balaclava, Mauritius (Formerly The Grand Mauritian Resort & Spa)
Region: Mauritius > Pamplemousses District > Balaclava
Price Range: $343 - $635 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Turtle Bay Resort & Spa, Mauritius 5*
Number of rooms: 190
Reservation Options:
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Also Known As:
The Grand Mauritian Hotel Balaclava
The Grand Mauritian Resort And Spa
The Westin Turtle Bay Resort & Spa, Mauritius Balaclava
Hotel Style:
#3 On the Beach Hotel in Balaclava
#3 Family Hotel in Balaclava
#3 Spa Hotel in Balaclava
#3 Romantic Hotel in Balaclava
#3 Luxury Hotel in Balaclava
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Turtle Bay Resort & Spa, Mauritius staff and other travellers.
96 questions
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Manchester, United Kingdom
over a year ago
Worksop, England, United Kingdom
Mauritius
4 months ago

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Questions? Get answers from The Westin Turtle Bay Resort & Spa, Mauritius staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Next time I will choos an upstairs room with a better view of the ocean.”
 of 5 bubbles , 13 Mar 2017 | Read review
“Ask for a room near the main building and on the beach.”
 of 5 bubbles travakrk, 9 Mar 2017 | Read review
“Get the SPG card to get an upgrade”
 of 5 bubbles nathaliecZ8867ER, 7 Mar 2017 | Read review
“All the rooms are lovely.”
 of 5 bubbles emilyroseg, 6 Mar 2017 | Read review
“Ocean view apartments are the best option I think”
 of 5 bubbles B5104KKmarkb, 3 Mar 2017 | Read review
5 of 5