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The Westin Turtle Bay Resort & Spa, Mauritius

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The Westin Turtle Bay Resort & Spa, Mauritius
The Westin Turtle Bay Resort & Spa, Mauritius
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814 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Turtle Bay Resort & Spa, Mauritius
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Showing 565: English reviews
Reviewed 12 January 2016

the Westin is definitely one of the most stunning properties i have visited. Relaxing indeed, i have to praise management as the hotel cleanliness, service and the staff are all just too outstanding...staff always smiling and very helpful especially Tristan & Azagen, who made our stay a very memorable one.

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Helpful?
Thank Sashinee
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Sashinee, Thank you for posting your review on TripAdvisor following your visit to The Westin Turtle Bay Resort &Spa ,Mauritius . I am pleased to read that your overall experience was an enjoyable one and that our associates and managers were able to make your time here with us as relaxing as possible. We sincerely appreciate your feedback and...

London, United Kingdom
Reviewed 12 January 2016

We began 2016 by arriving into Mauritius and stayed at the Westin Turtle Bay, the hotel was fantastic. The staff were very friendly and helpful, which helped enhance the whole experience. The food was good, catering to various palettes. Overall a memorable stay and we will definitely go back and stay there again in the future. A special thanks to...

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Helpful?
1Thank rubiancatiwari
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear rubiancatiwari , Thank you for taking the time to write your review on TripAdvisor. We love nothing more than hearing when our guests leave our property having enjoyed every aspect of their stay and wanting to come back for another visit. Thank you for your incredibly kind words. We are thrilled that you found our service excellent. Your appreciative...

Reviewed 10 January 2016 via mobile

Can't believe some of the reviews here about beautiful beaches and all. It's an artificial beach about 2 metres wide and the most over priced hotel/resort I've ever experienced in my life. We paid MASSIVE money here for all inclusive but still get charged for every little detail like corcage which is about 20 aus dollars and cocktails are ridiculously...

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Helpful?
7Thank Colm C
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Colm C, Greetings from The Westin Turtle Bay Resort &Spa ,Mauritius . The honeymoon experience is a landmark in every couple’s life and as such, we do believe that the expectations of our guests should be met at our property Regarding the prices, please note that our prices are one of the most competitive in our category of hotels...

Johannesburg, South Africa
Reviewed 6 January 2016

Hotel posing as 5 star, but is nearer 3 star. Good location, beach very narrow. We were allocated a noisy and smelly room next door to beach grill. Really fantastic staff, specially Ramlo and Suresh in Very poor food, low grade Fully inclusive was a ripoff, you even got charged for using the coffee in the room.

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Helpful?
8Thank Shwarm
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Shwarm, Thank you for having chosen The Westin Turtle Bay Resort &Spa ,Mauritius for your holiday stay. Kindly accept our apologies as we are saddened to read that your experience in our hotel did not meet your expectation. Rest assured that all points that have been highlighted have been reviewed. We hope that aside the outlined points, you have...

London, United Kingdom
Reviewed 2 January 2016

We stayed at The Westin for a week including new year's eve, and returned refreshed from an extremely relaxing stay. This resort is a beautiful and picturesque property replete with two swimming pools and beach stretches. A special mention of the Westin Kids Club which was a complete delight for our two kids aged 7 and 8. Our kids thoroughly...

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Helpful?
Thank LetsGetAway123
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Traveller123India, It was a great pleasure to be your host and thank you for choosing The Westin Turtle Bay Resort &Spa ,Mauritius as your family beach retreat. We are extremely happy to read that you have enjoyed the facilities and services provided by our team members. We have already shared your comments with our associates In waiting to welcome...

Mumbai (Bombay), India
Reviewed 1 January 2016

This is a wonderful experience. The food has a good variety and quite tasty. The staff are splendid. Very courteous and genuinely hospitable. If you ask for water, they ask your room number- be careful- they charge you Mu Re 120 for bottle. Restaurant is well located. A great experience

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Helpful?
1Thank Sekarsampath
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Sekarsampath , We trust you had a safe and comfortable trip back home. Many thanks for taking the effort to post a review following your recent stay with us. I was delighted to read that you had great holidays and I will be sharing your kind comments with my associates. We look forward to welcoming you back in the...

Johannesburg, South Africa
Reviewed 28 December 2015

Our family of 4 stayed at the Westin Turtle Bay for 2 weeks, including Christmas. It was just wonderful; from the minute we arrived. This is a new hotel, which makes everything better - it's not dated, used or old. We found all the staff to be extremely friendly and attentive and really tried to make our stay as pleasant...

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Helpful?
3Thank Dia_Carstens
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Dia Carstens, We wish to express our most sincere thanks for having chosen The Westin Turtle Bay Resort & Spa ,Mauritius as your family holiday retreat. It gives us immense pleasure to read that your stay with us has been amazing and that our team has been able to meet and exceed your expectations. We do look forward of...

Dubai, United Arab Emirates
Reviewed 27 December 2015

We are a family of 4(two young kids) and thisw as our first trip to mauritius. We had an amazing time and the hotel was wonderful. The pool is fantastic, ideal for kids (lots of shallow parts) and really big. The beach is clean and perfect (though the stretch is pretty small) with some rocky parts that my son loved...

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Helpful?
3Thank CCF_love2travel
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear CCF_love2travel, Thank you for posting your feedback following your stay at The Westin Turtle Bay Resort &Spa ,Mauritius . We are enchanted to hear that you and your families have enjoyed the Kids club and services. We look forward to welcoming you back again very soon. Be Well , Roman Goetsch General Manager

Copenhagen
Reviewed 26 December 2015

We stayed for 5 nights in a wonderful ocean suite right on the beach. Large sleeping room, dressing room, sitting room with dining area and double bathrooms. The suite had a small patio and 3 steps down to our own little sandy beach area. The resort is quite large, with the area to the north of the main building being...

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Helpful?
1Thank SteenDK
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear SteenDK , I thank you for your recent visit to The Westin Turtle Bay Resort &Spa Mauritius and for praising the high standards of service provided to you. This is our utmost reward and we are very grateful for your suggestions. We look forward to your next visits. Be Well , Roman Goetsch General Manager .

Johannesburg, South Africa
Reviewed 24 December 2015

Our first visit to Westin Turtle Bay. We were bowled over by the attention to detail within the resort, from the service to the layout of the different common areas that all face the pool and the ocean. We felt like we were in paradise. Our room was superb with endless sea views with palm trees in front of our...

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Helpful?
Thank Mervendra
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Mervendra, Thank you for taking the time to share your experience at The Westin Turtle Bay Resort &Spa, Mauritius . First and foremost we appreciate the kind words regarding our services and hospitality. We are happy that you enjoyed your time with us. We are pleased that you were able to enjoy your room along with the SPG facilities....

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Embraced by the gently swaying sugar cane fields and the warm turquoise water of the Indian Ocean, The Westin Mauritius Turtle Bay Resort & Spa invites you to experience the magic of Mauritian hospitality in a truly luxurious setting. The resort boasts 190 guest rooms and suites, all of them offering stunning views over the ocean, a kids club, luxury Mandara spa and a fine selection of restaurants and bars. ... more   less 

Additional Information about The Westin Turtle Bay Resort & Spa, Mauritius

Address: Turtle Bay, Balaclava, Mauritius (Formerly The Grand Mauritian Resort & Spa)
Region: Mauritius > Pamplemousses District > Balaclava
Price Range: $370 - $666 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Turtle Bay Resort & Spa, Mauritius 5*
Number of rooms: 190
Reservation Options:
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Also Known As:
The Grand Mauritian Hotel Balaclava
The Grand Mauritian Resort And Spa
The Westin Turtle Bay Resort & Spa, Mauritius Balaclava
Hotel Style:
#3 On the Beach Hotel in Balaclava
#3 Luxury Hotel in Balaclava
#3 Spa Hotel in Balaclava
#3 Family Hotel in Balaclava
#3 Romantic Hotel in Balaclava
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Turtle Bay Resort & Spa, Mauritius staff and other travellers.
89 questions
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Manchester, United Kingdom
over a year ago
Worksop, England, United Kingdom
Mauritius
3 months ago

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Questions? Get answers from The Westin Turtle Bay Resort & Spa, Mauritius staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are good be it upstairs or garden.”
 of 5 bubbles shaneybux, 23 Feb 2017 | Read review
“Ask for ocean view.”
 of 5 bubbles ZbyszekWarsaw_Poland, 22 Feb 2017 | Read review
“Ocean front if possible”
 of 5 bubbles stubbspainter, 19 Feb 2017 | Read review
“Sea views are de rigeur!”
 of 5 bubbles PerryB137, 13 Feb 2017 | Read review
“Room 914 has an amazing view, is close to the pool and the restaurants and has TWO balconies!”
 of 5 bubbles Dolldie, 12 Feb 2017 | Read review
5 of 5