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Shangri-La’s Le Touessrok Resort & Spa, Mauritius

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Shangri-La’s Le Touessrok Resort & Spa, Mauritius
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425 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La’s Le Touessrok Resort & Spa, Mauritius
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Showing 274: English reviews
Reviewed 23 October 2016

We came back to this resort after 13 years , having been when it was run by One and Only. Best way to describe it now is a 5 star location but 4 star standards, and numerous niggles In just a week: - food at main buffet restaurant average at best, and over priced - very limited availability at 2...

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Helpful?
2Thank Kit B
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Kit, We are very sorry to read that your experience at Shangri-La's Le Touessrok Resort & Spa did not meet your expectations. Please accept our apologies for the service observations you have made and be rest assured that we will be addressing all of the concerns you have highlighted internally as we continually strive to improve our guest experiences....

Muscat, Oman
Reviewed 22 October 2016

Visited for lunch - Shangri-La is our favourite chain worldwide - and we were very satisfied. Excellent menu, excellent service, excellent food. If you aren't a resident, an advance reservation may be needed to get past the security gate. When within the grounds - absolutely beautiful. There's a choice of several beach bar restaurants - although the menu is the...

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Helpful?
Thank Keith L
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Keith, We love welcoming our local community to Shangri-La's Le Touessrok Resort & Spa to experience the luxury of this iconic hotel! We are extremely pleased to read of how much you enjoyed your lunch with us complimented by our wonderful views over the East coast of Mauritius. We look forward to welcoming you back for many more delicious...

Perth, United Kingdom
Reviewed 22 October 2016

Have been thinking about staying here for a while but never in the area. However spent 15 days in South Africa on safari touring around and this was going to be our relaxing 5 day break to finish our holiday. Beautifully appointed hotel with many areas to relax in - whether it was by a pool or on one of...

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Helpful?
Thank MontycatPerth
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear MontycatPerth, We truly appreciate the detailed feedback you have provided of your recent stay at Shangri-La's Le Touessrok Resort & Spa. Firstly, we would like to extend our apologies for the confusion with your in-room beach bag and will certainly address your comments internally to ensure future guests do not face a similar issue. Despite this hiccup on your...

Paris, France
Reviewed 20 October 2016

Nice hotel very well located with a good service and quality food. Therefore what you pay as a "Sea view suite" is in actual fact a small normal bedroom with a tiny balcony. So a very disapointing experience for those who are looking for a high standard accomodation as you may expect when you pay for a "sea view suite"...

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Helpful?
1Thank arnaud123456789
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Arnaud, Thank you for sharing your feedback of Shangri-La's Le Touessrok Resort & Spa. We are sorry to hear that you were disappointed with your suite and would like to assure you that our room sizes are very much aligned to all five star hotels in Mauritius. We do offer a range of accommodation of different sizes and hopefully...

Mauritius
Reviewed 18 October 2016

I've had the pleasure of staying here several times over several years, and have always had a great time. The hotel is rather large, but the crowds are well-accommodated, and there's always sunbeds available for guests on the beach and by the pool. The hotel underwent a rather important renovation a few years ago, and I'm not a fan of...

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Helpful?
1Thank Montekarlo
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Montekarlo, We are always so pleased to welcome repeat visitors of this legendary resort, thank you for choosing Shangri-La's Le Touessrok Resort & Spa on your latest visit to Mauritius. We are disappointed to read that our room refurbishment was not to your taste as our new, contemporary decor has been one of our most acclaimed attributes. That being...

zürich
Reviewed 18 October 2016

Beautiful hotel , best book a front ocean view, it is a dream. The pool is beautiful, the trees , flowers , the privat boat to the little island is it fantastic.the staff is very friendly , Definitely a must go place, don't forget sunscreen...

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Helpful?
Thank karin1CH
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Karin, Thank you for sharing your review of Shangri-La's Le Touessrok Resort & Spa. It is always rewarding to read when a guest has such a wonderful stay with us. Our beautiful East coast setting, ocean views and of course our oasis of paradise, Ilot Mangenie truly make for a memorable holiday. We look forward to welcoming you back...

Bingley, United Kingdom
Reviewed 17 October 2016 via mobile

Beautiful hotel. The furniture in the lobby and around the hotel was very special, lots of big cushions and beautiful wood. The library area had big arched windows which captured the blue sea and sail boats going past. If you need to get out of the sun and just switch off, it's perfect. The room was great. A little cold...

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Helpful?
Thank OVERSD
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear OverSD, Reading your review of Shangri-La's Le Touessrok Resort & Spa was an absolute pleasure, thank you for your kind feedback. We are so happy to know that your stay with us was the best you've had in Mauritius complimented by our wonderful team, spectacular ocean views, contemporary decor and delicious food offering. Hopefully next time you visit us...

Port Louis District
Reviewed 14 October 2016

Went there for a diner only...A package on marideal.mu. The hotel indeed is very nice, staff welcoming...food was good with a lot of variety... Staff in Republik Beach Club was very cool and friendly...creating a good atmosphere...however, I was wrongly informed about the artists performing in other bars / restaurants by the welcoming staff of the restaurant..otherwise was value for...

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Helpful?
2Thank JlnMmnl
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear JLMmnl, We love welcoming outside guests to experience our range of delicious culinary offerings at Shangri-La's Le Touessrok Resort & Spa. We are delighted to read of how much you enjoyed our beachside dining at Republik Beach Club & Grill and please accept our apologies for the miscommunication regarding the entertainment, we will certainly address this internally. We look...

Greater London, United Kingdom
Reviewed 13 October 2016

High standard luxury hotel with spacious contemporary rooms all with great sea views. The food in all of the restraunts is of high standard with excellent attentative service. Highly recommend the beach dinner for a special occasion. Originally Stayed at this hotel in 2011 and was married here. Since then it has changed management to Shangri-la and hence there has...

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Helpful?
1Thank reg4274
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Reg4274, It is always a pleasure to welcome repeat guests to Shangri-La's Le Touessrok Resort & Spa. We would first like to offer our apologies if you felt the reception service you received was below your expectations and what you had enjoyed during your stay in 2011. We truly pride ourselves in welcoming guests with our warm Mauritian and...

Phuket, Thailand
Reviewed 7 October 2016

Great hotel, great location and best of all are the stall. So helpful and friendly. The following were particularly helpful to us Erwine Darby Juahan Sabrina Cyndhia Gyodw Pravesh Myvea Laura trettel Looking forward to staying again

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Helpful?
Thank Ed H
Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, Mauritius, responded to this review

Dear Ed, We are delighted to read that you had such an amazing time at Shangri-La's Le Touessrok Resort & Spa and that the wonderful team at the hotel welcomed you so warmly. We will definitely pass on your compliments and commend Erwine, Darby, Juahan, Sabrina, Cyndhia, Gyodw, Pravesh, Myvea and Laura for going the extra mile during your stay....

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Opened on the 1st November after an extensive six month renovation, Shangri-La's Le Touessrok Resort & Spa fuses Shangri-La's renowned hospitality with the resort's legendary history and Mauritian island chic. Located on the untouched Eastern coast of the island nation, Shangri-La's Le Touessrok Resort & Spa, Mauritius is a private hideaway offering luxury surroundings and stunning Indian Ocean scenery. Embodying sophistication and style, all the rooms and suites overlook the sparkling turquoise waters of the ocean. With its secluded private island, extensive beach, and trendy restaurants and bars, the resort is the Mauritian hot spot. Just off the luxury property's shores, Ile aux Cerfs is home to the 18-hole championship golf course designed by the famous pro-golfer Bernhard Langer. From water sports to on-land activities the resort offers a wide range of active experiences that can be custom designed to meet all interests. Relish in renowned traditions, bespoke gastronomic experiences, and holistic wellness. The resort's new, hip and contemporary design complements the indigenous dramatic landscape, delivering the perfect combination of style, sophistication and legend. Escape to an exclusive island retreat. ... more   less 

Additional Information about Shangri-La’s Le Touessrok Resort & Spa, Mauritius

Address: Coastal Road, Trou d'eau Douce, Mauritius (Formerly Le Touessrok)
Region: Mauritius > Flacq District > Trou d'eau Douce
Price Range: $480 - $1,145 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La’s Le Touessrok Resort & Spa, Mauritius 5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Le Touessrok Hotel Trou d`Eau Douce
Touessrok
Le Touessrok Resort
Le Touessrok Mauritius
Le Tousserok
Hotel Style:
#1 Romantic Hotel in Trou d'eau Douce
#2 Family Hotel in Trou d'eau Douce
#3 Spa Hotel in Trou d'eau Douce
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La’s Le Touessrok Resort & Spa, Mauritius staff and other travellers.
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Questions? Get answers from Shangri-La’s Le Touessrok Resort & Spa, Mauritius staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“definitely beach access”
 of 5 bubbles VratikaA, 5 Dec 2016 | Read review
“Frangipani Wing worth the upgrade - views/location, inclusive sunset drinks and mini-bar; junior suite was excellently appointed.”
 of 5 bubbles Gybe-ho, 2 Dec 2016 | Read review
“Beach access rooms are the best. Very short walk to the beach.”
 of 5 bubbles np86London, 6 Nov 2016 | Read review
“Junior suites have lovely views out to sea”
 of 5 bubbles brendafrew, 5 Nov 2016 | Read review
“Ocean View rooms offer privacy and a good view of the Ocean”
 of 5 bubbles E7680UXericm, 24 Oct 2016 | Read review
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