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BEST WESTERN Watertown Fort Drum

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BEST WESTERN Watertown Fort Drum
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651 Reviews from our TripAdvisor Community

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Showing 643: English reviews
New York
Level Contributor
333 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 2 days ago NEW

We spent one night here. I booked through booking.com for $78 and breakfast was included. Great price. Rooms were clean and spacious. Breakfast was better than most hotels that include it. They have a bar and restaurant that are very convenient. Free parking.

Helpful?
Thank luv2travel076
Verona, Canada
Level Contributor
112 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 days ago NEW

Front foyer was decorated as well as the lower hall and breakfast area there are beautiful Christmas Trees and swags. It was nice to eat dinner without the loud music in Savoy. there were a lot of hotel guest in the restaurant on Monday.

Review collected in partnership with Best Western

Helpful?
Thank donlin2015
Ottawa, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

Stayed two nights for black Friday shopping and will most likely do it again. Front desk staff were exceptional. Rooms were fine and clean. Shower a little weak on water pressure. First time staying downtown and I think that I will try and do it more often in small towns like this one. Like the feeling of the historic buildings.

Helpful?
Thank swip
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you so much for the recent review here on TripAdvisor, we are located in the Historic section of Watertown and the buildings are beautiful. We are striving to make this location the go to place in Watertown, we appreciate that you have said such nice things about us, it will help us spread the word. More 

Peterborough, Canada
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

This place is a gem. Staff are helpful, rooms are nice furniture is up to date, they have a good selection of free DVD movies, lots of parking, restaurant has fabulous wings! And the nightclub regularly has live music. Great place filled with a lot of 20-30 something's on the night I was there

Review collected in partnership with Best Western

Helpful?
Thank PawDuck
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

We are a Great Hotel, thank you for that heading. We are a little off from the highway but worth the 3 miles. We are here to please our guests and we look forward to building the business to be the place to stay while visiting Watertown. More 

Greenville, United States
1 review
Reviewed 1 week ago

Heating didn't work properly nor did the mini fridge. Wireless internet was pathetic. Vending machines weren't stocked well and very overpriced. Carpet was dirty and furniture outdated. The pool was moldy and cold. No hot tub. Requested another room since my reservation was to a room with a huge stain on the floor and smelled like a wet dog and... More 

Review collected in partnership with Best Western

Helpful?
Thank roderickj770
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Dear Guest, my apologies that we did not live up to your expectations as a Hotel. Your comments are very serious and we take them to heart, please know that we would love to speak with you to discuss your stay further. Please contact myself so that we are able to come to a understanding. More 

Ottawa, Canada
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 weeks ago

What a great hotel. Staff as always are very helpful and friendly. The accommodation is wonderful. Large space typed room which was exceptionally clean. This hotel offers free internet (that actually works), large screen television, exercise room and pool, and lastly a restaurant on site.

Review collected in partnership with Best Western

Helpful?
Thank marilyn f
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

What a wonderful review, we appreciate the positive and appreciative comments. We do pride ourselves on the free wifi that is the best in the area, also our housekeeping staff does a great job in the rooms and we are proud of them. We are a older Hotel but full of amenities, great staff and clean rooms. Thank You More 

Kingston, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Pleased with the location, the lounge meals and specials and the heated pool. The staff were very pleasant and informative at check-in. Our room was very quiet, clean and offered a generous flat screen tv.

Review collected in partnership with Best Western

Helpful?
Thank sheilahowekingston
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent stay, from the sounds of your review you seemed to really enjoy your stay. I see you only chose to score us one out of 5 which is the worst score we could get. Please contact myself so I can inquire on what might have happened. I would greatly appreciate that. Thank You More 

Chadwicks, New York
1 review
Reviewed 2 weeks ago

Spent last weekend at BW in Watertown. I found the hotel clean and comfortable. The included breakfast buffet was excellent, and we enjoyed the pool. Only downsides were a door to our room that stuck badly - really hard to open and close, and we had a hard time regulating heat in the room - it was either too cool,... More 

Review collected in partnership with Best Western

Helpful?
Thank denisefJ2027QC
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

We appreciate your positive and negative feedback, we are in the process of installing new heater vents that will help with the heaters to be more efficient. We do pride ourselves on clean and comfortable rooms and we strive for customer satisfaction, glad to hear we will see you again. More 

Campbellford, Canada
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

My wife wanted to do our Christmas shopping. We stayed here for the weekend. Room is nice, bed was fine. Pillows were awful, they're small square couch pillows. If we came back out here for shopping we'd stay at the other end of town. All the good chain restaurants and shopping is down there. This place is about 3km away.

Helpful?
Thank SpeedoKing
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Good Place to stay, I love your heading we appreciate it very much. We double up on pillows on our beds for the hypoallergenic pillows that we use that can be a bit smaller. Our location is indeed about 3 miles from the hustle and bustle of all the shopping, to offer our guests a bit of a reprieve from... More 

syracuse, new york
Level Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 weeks ago

This was our third stay at this hotel, and this stay was much better than the last ones. They have a new General Manager and the staff is friendlier and the hotel is cleaner. The breakfast was good. Check in and check out was easy. We will stay there again

Helpful?
Thank oneburr
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for the great review, we are striving to make this BW the place to be. We hope to see you again soon. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Watertown Fort Drum

Address: 300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
Region: United States > New York > Watertown
Price Range: $91 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Watertown Fort Drum 2.5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western
Hotel Style:
#1 Best Value Hotel in Watertown
#6 Business Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Watertown Fort Drum staff and other travellers.
2 questions
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Questions? Get answers from BEST WESTERN Watertown Fort Drum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room on the parking lot side are quiter”
 of 5 bubbles Beckys3624, 1 Nov 2016 | Read review
“Our room was not far from the front desk -- a bit noisy late afternoon, but really quietened down in the evening.”
 of 5 bubbles nerlovestravel, 10 Oct 2016 | Read review
“We stayed in Room 210, which happened to be above an entrance - very loud slamming door.”
 of 5 bubbles sargou33, 26 Sep 2016 | Read review
“Stay away from elevators”
 of 5 bubbles dba_gal, 26 Sep 2016 | Read review
“Unload at the front door. Carts are way past the front desk. Back lot unloading is a pain.”
 of 5 bubbles LorneM107, 24 Sep 2016 | Read review
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