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Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown\/Thousand Islands
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741 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Watertown/Thousand Islands
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Showing 734: English reviews
Watertown ny
Reviewed 2 weeks ago

Pool not working and the price you do t even get a complimentary breakfast I was very unhappy when I was told I could go next door to swim with a group of little girls when it was zero degrees out not

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jessicapH3672CT
Management response:

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed that the pool facility was shut down and breakfast not being included in your room rates. Unfortunately the pool had to be placed out of order for a...

Reviewed 2 weeks ago

Clean and pleasant with nice service. For those into shopping, you are in the middle of a giant mall so you don't have to travel far to shop, or go out to eat (although there is a nice restaurant in the hotel itself).

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank V9349OUstevenr
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on our hotel and dining facilities. We are honored you chose us over all the places in Watertown and didn't regret that decision. Please come back as often as you can we enjoyed having you. Kindest Regards, Jody Pettit, GM

Watertown, New York
Reviewed 3 weeks ago

We brought 111 kids to stay at the hotel the staff were very helpful and accomadating for all of us we enjoyed the pool and the hot tub and spending time as a family in a clean and friendly environment

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 248alaynam
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Wow, 111 Kids, that's a lot... LOL! We are so pleased you had a good time here. Thank you for taking the time to write a review and for choosing to stay with us. Kindest Regards, Jody Pettit, GM

Watertown, New York
Reviewed 3 weeks ago

My niece, granddaughters and I stayed for the night as a short stay-action, we enjoyed every minute here. The staff were knowledgeable, helpful and at your assistance 24/7. The rooms were neat and clean. The pool was a little cloudy but probably from all the chemicals they have to use. There are all kinds of Restaurants nearby as well as...

Review collected in partnership with Hilton Garden Inn
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1Thank ramonas850
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on our hotel and services. We are very pleased to hear you and your family enjoyed their time with us. Please come back again soon. Kindest Regards, Jody Pettit, GM

Pulaski
Reviewed 3 weeks ago

The rooms were very clean and well stocked. A great value for the price. I would definitely recommend this hotel to others that wanted a quick little getaway. I also enjoyed the pool and hot tub. A lot of restaurants near.

Review collected in partnership with Hilton Garden Inn
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1Thank B3819QTmichaeld
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on our hotel and services. We were pleased to have you and look forward to hosting you again some day. Kindest Regards, Jody Pettit, GM

Gouverneur, New York
Reviewed 3 weeks ago

Everything was perfect. The staff is inviting, rooms are nice and the breakfast was delicious. We love that there is a pool & hot tub downstairs. It's great their is a coffee shop and numerous restaurants within walking distance.

Review collected in partnership with Hilton Garden Inn
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1Thank 865rachaelt
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on your recent stay at the Hilton Garden Inn Watertown/1000 Islands. We are honored you chose to stay with us and very pleased to hear you were not disappointed with your choice. We look forward to hosting you again someday. Kindest Regards, Jody Pettit, GM

Bombay, New York
Reviewed 3 weeks ago

Will be coming back soon for our anniversary trip. Looking forward to it again. The price and value was worth every penny and my daughter loved the pool and we enjoyed the hot tub. The rooms were beautiful and clean.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Frank H
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on your recent stay at the Hilton Garden Inn Watertown/1000 Islands. We are honored you chose to stay with us and very pleased to hear you were not disappointed with your choice. We look forward to hosting you again someday. Kindest Regards, Jody Pettit, GM

chester, United States
Reviewed 4 weeks ago

They all knew my name and greeted me by name each day they were wonderful and I would stay here again if I had to visit this area again This was my second work trip to this area and just like the first time the service was wonderful

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Angela D
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Angela: Thank you for taking the time to write a review on your recent stay at the Hilton Garden Inn Watertown/1000 Islands. We are honored you chose to stay with us and very pleased to hear you were not disappointed with your choice. We look forward to hosting you again someday. Kindest Regards, Jody Pettit, GM

Ottawa, Canada
Reviewed 4 weeks ago

Fast checkin and checkout. Very friendly staff. Hotel, rooms and lobby are very clean. Pool and hot tub nice. Will stay at this hotel again. Very close to shopping and within walking distance to restaurants.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Amy W
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Amy: Thank you for your review of your recent stay with us in Watertown. We were honored to have you with us and appreciate your taking the time to write a review and let us (and the rest of the world) know you enjoyed our services, location and amenities. We hope to see you again soon. Kindest Regards, Jody Pettit,...

Watertown, NY, United States
Reviewed 4 weeks ago

Two words: excellent stay! I would highly recommend this hotel in the Watertown, NY area. The price is right and the service is excellent. From the time you check-in to the time I left, every aspect of the stay (check-in process, room cleanliness, pool & hottub, check out service) was perfect. Thank you Watertown Hilton Garden Inn!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank garryh119
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Garry: We are pleased to hear you enjoyed your recent stay with us. There are a lot of choices of hotels in Watertown and we are honored you chose us for your recent visit to the area. We try hard to make every guest feel welcome and at home. Please come visit us again soon. Kindest Regards, Jody Pettit, GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 

Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601-2294
Region: United States > New York > Watertown
Price Range: $168 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Reservation Options:
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Hotel Style:
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Watertown/Thousand Islands staff and other travellers.
4 questions
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6 months ago
9 months ago
Nicholville, New York
over a year ago
Nicholville, New York
over a year ago

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Questions? Get answers from Hilton Garden Inn Watertown/Thousand Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 2nd floor. It was perfect.Very quiet”
 of 5 bubbles jo0an360, 25 Mar 2017 | Read review
“Top floor would be better at very end”
 of 5 bubbles Tommer42, 16 Mar 2017 | Read review
“Choose a room facing away from the highway and ask for Canadian at par!”
 of 5 bubbles PamPamTam, 9 Jan 2017 | Read review
“We were a group and stayed on all floors -- No complaints from anyone”
 of 5 bubbles NewyorkUpstate, 28 Oct 2016 | Read review
“Odd numbered rooms are away from the highway.”
 of 5 bubbles MSVMSV, 2 Oct 2016 | Read review
5 of 5