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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

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383 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Showing 375: English reviews
spruce grove
Reviewed 19 October 2016

This hotel offers it's Canadian customers their rate at par if paid in cash. Fantastic deal for Canadian tourists dealing with the costly exchange rate. Hotel staff were very friendly and helpful....we were travelling with a motorbike and they let us park nr the entrance which provided some extra safety and coverage for rainy weather. The hotel is convieniently located...

Thank bieder
Montreal, Canada
Reviewed 12 October 2016 via mobile

We stayed at this hotel from Saturday to Monday. The thing that impress me the most from the moment I entered this hotel until I left on Monday was the staff. I never experienced such a good service overall in any of the hotels I went before. Every staff members I dealt with during my stay was absolutely fantastic. Concerning...

1Thank Mario D
newton nc usa
Reviewed 1 October 2016

what a wonderful and kind staff. stayed two nights. very clean,very quiet even across from pool. very helpful staff getting checked in. very superior housekeeping personnel. maintenance staff were very kind. got extra coffee in our room. with no extra charge. room was perfect with my husband and my limited mobility issues. highly recommnd

1Thank cynthia a
Reviewed 1 October 2016

We stayed at this hotel for two nights as part of our trip to see the Thousand Islands and Seaway. We are so glad we did. We got a great welcome from Sam on the front desk who carried out a quick, efficient check in. We got recommendations and coupons for local eateries, fresh cookies and a summary of all...

1Thank jgatsby
Brookhaven, New York
Reviewed 1 October 2016

I stay here every other year while in Watertown for business. It is right off I-81 and it is quiet as well as clean. The rooms are spacious and well appointed, the breakfast is convenient and the staff are very helpful.

Thank jenen91011
Trumbull County, Ohio
Reviewed 30 September 2016 via mobile

We stopped here on our way to Montreal. The front desk staff was very friendly, greeting us promptly as we walked through the door. They offered us cookies and ice cream. What a nice treat. The room was clean and stocked with all of the essentials. The bed was very comfortable and the shower hot. While we were adjacent to...

Thank Charles M
Brooklyn, New York
Reviewed 25 September 2016

Convenient location close to I81,clean modern room, many amenities with many dining locations in area. The complimentary breakfast was quite good with 24 hr provision for coffee or tea. Very friendly staff; We would stay again on our next trip to Watertown.

Thank John C
Ottawa, Canada
Reviewed 24 September 2016 via mobile

This hotel is in desperate need of an update. The wallpaper is filthy/stained and is literally peeling off the walls. Very dark drab rooms. Glad we didn't spend much time inside. Only positive was that it was one of the most comfortable hotel beds I've ever slept in... so that was a bonus.

Thank lisalisa114
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear lisalisa114, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. It is nice to read that you were satisfied with the comfort of the beds. However, it is regrettable to read if the condition of the hotel...

Brossard, Canada
Reviewed 15 September 2016

checked in for two nights in a king suite. Very clean, Staff goes out of the way to made you feel at home. Good breakfast, very friendly staff. close to shopping and restaurants. will stay here again.

1Thank Richard Z
Harrisburg, Pennsylvania
Reviewed 7 September 2016

We had a great experience. The staff was friendly and helpful. The breakfast was plentiful and tasty. The rooms were lovely and clean. I appreciated the large bathroom so both of of could use it at the same time. The bed was more comfortable than mine at home. I wanted to stay longer, and that is usually not the case...

Thank donnadavidh2016

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
Region: United States > New York > Watertown
Price Range: $145 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn
Hotel Style:
#4 Business Hotel in Watertown
#4 Family Hotel in Watertown
#4 Romantic Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room on the front side, the back faces the highway.”
 of 5 bubbles CDR477, 21 Dec 2016 | Read review
“great that canadian money is at par our room was excellent very clean and tidy”
 of 5 bubbles jacklogan, 18 Nov 2016 | Read review
“easy excess to interstate”
 of 5 bubbles cynthiaa399, 1 Oct 2016 | Read review
“Go for a top floor away from the highway”
 of 5 bubbles jgatsby, 30 Sep 2016 | Read review
“Corner rooms are the most spacious.”
 of 5 bubbles jenen91011, 30 Sep 2016 | Read review
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