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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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389 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Showing 381: English reviews
Reviewed 2 September 2013

I recently stayed at this hotel with my boyfriend as we were going to a family wedding in Watertown. We stayed 3 days and that was enough. The rooms are large but don't have kettles and the airconditioning is very loud. The lobby smells badly of cigarettes which could be caused by people smoking at the front and back of...

Thank Phil A
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

I was concerned to hear that the room did not 100% satisfy your needs. Please feel free to make use of our 24/7 hot water/tea/coffee station to substitute not having a kettle in the room. I regret to hear that our air conditioning unit was noisy during your stay. If you would like to contact me directly at the hotel...

San Diego, California
Reviewed 28 August 2013

One would expect a friendly front desk but the staff at this Holiday Inn Express takes this task to a whole new level. The entire front desk crew exhibits an exemplary level of friendliness and helpfulness that really stays on your mind long after you checked out. From remembering your name to stellar points of interest recommendation as well as...

Thank Jet-laggedandtired
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for taking the time to write your review and for your very kind words regarding the staff. We're thrilled we left such a positive lasting impression and hope to serve your needs during future visits.

Uxbridge, Canada
Reviewed 20 August 2013

We were treated like royalty -that is a group on motorcycles! Not always the story. Great staff, clean rooms and good breakfast! Great location for a stopover -right off main highway. We stopped on our way to Vermont and booked for the return trip as well.

Thank joey35
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for taking the time to review our hotel while on your trip. We are pleased to hear you enjoyed your stay with us. Safe travels and we look forward to welcoming you back on your return visit!

Minneapolis, Minnesota
Reviewed 19 August 2013

We took a 10 day road trip that included hotel stays in IN, PA, NY, NJ, MI, and Ontario. Most of our hotels were in the affordable category except for one splurge ($300) on Mackinac Island. This Holiday Inn had the most comfortable night sleep of all of the hotels. There was even a choice of pillows that were all...

Thank James E
Ottawa, Canada
Reviewed 7 August 2013

My family and I go to Watertown twice a year. We always stayed here at Holiday Inn Express. We enjoyed the cleanliness of the rooms and the comfort of their beds. However, our last two visits has been a disaster. Pool: The pool is disgustingly dirty and cloudy. They said it is normal. It is not and I figure that...

1Thank Christina F
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Christina F, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. Rest...

Floral Park
Reviewed 4 August 2013

If there is a HIE in town, that's where we stay. Always clean, reliable, well maintained and staffed with efficient friendly people. This was one of the best. We are club members so we always get a welcome bag - this was the best one. And there were cookies and ice cream in the lobby. Free breakfast offered healthy choices.

Thank Franigramma
Reviewed 2 August 2013

Stayed for three nights and was impressed with the friendliness of the staff. The rooms were very clean except for one of the beds needed the sheets changed upon arrival of our room. They quickly took care of the matter and everything was great. We very pleased with our stay and the friendliness of the staff.

Thank TexasTravelinggirl_7
Reviewed 29 July 2013

I have been coming to this hotel since it opened for family shopping trips. The past few times I have stayed here, minor things have made me scratch my head. For instance, the pool was so cloudy I went to the manager and asked if there was a problem with it, she said that she had just checked it herself...

Thank Bella R
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for taking the time to write a review of our hotel. We appreciate the opinions and feedback from our guests as it allows us to correct and improve the services we provide. We regret to hear that your stay was negatively affected due to the water condition in our pool facility. Please accept our sincere apologies for any...

Waukee, Iowa
Reviewed 22 July 2013

Great location. Ranks right up there with the better Holiday Inn Express properties; clean, comfortable rooms, super friendly staff, good breakfast, and all the amenties needed. Stayed a Thursday night with a decent rate was going to spend another day in the area but wanted twice the rate for a Friday night so moved on.

Thank Randall L
Oshawa Ontario
Reviewed 21 July 2013

This is our usual stop before crossing back to Canada. It's still great. We had a king size bed and separate area had a bed chesterfield for my sister. Both rooms had separate TV's. They offer free parking, breakfast along with free coffee/tea along with a small refrigerator. It's very conveniently located near several restaurants. Just a short drive away...

Thank FrostyRoyal

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
Region: United States > New York > Watertown
Price Range: $150 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn
Hotel Style:
#4 Family Hotel in Watertown
#4 Romantic Hotel in Watertown
#4 Business Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on floor 2”
 of 5 bubbles guyjo, 14 Feb 2017 | Read review
“We were on second floor”
 of 5 bubbles temi613, 14 Feb 2017 | Read review
“Get a room on the front side, the back faces the highway.”
 of 5 bubbles CDR477, 21 Dec 2016 | Read review
“great that canadian money is at par our room was excellent very clean and tidy”
 of 5 bubbles jacklogan, 18 Nov 2016 | Read review
“easy excess to interstate”
 of 5 bubbles cynthiaa399, 1 Oct 2016 | Read review
5 of 5