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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

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Traveller (24)
Room & Suite (43)
Dining (5)
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Overview
  • Excellent61%
  • Very good31%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“front desk”(54 reviews)
“cinnamon rolls”(7 reviews)
“cookies”(24 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (438)
There are newer reviews for Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Show reviews that mention
All reviewsfront deskcinnamon rollscookiesbuffalo wild wingsgreat roomfree breakfastruby tuesdaysgreat location for shoppingbreakfast roomgreat place to staythe entire staffsalmon run mallrooms were very cleanshopping tripking bedwould stay here againsausage
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181 - 185 of 429 reviews
Reviewed 21 May 2014 via mobile

I have no complaints. Clean room, comfy bed, lots of amenities really close to the hotel! The front desk was really helpful in directing me to the wine store (which was conveniently right across the parking lot). They are very cheerful and will say hello...More

Thank quistis145
Reviewed 20 May 2014

Hotel is located off the main highway. It is very clean, and look newly renovated. Comfy beds, large rooms, indoor swimming pool and free breakfast. On the weekends the breakfast area is very busy but they have a nice patio area to sit outside for...More

Thank Iluvztravelz
Reviewed 9 May 2014 via mobile

Room was nice! It was very clean, comfortable bedding, friendly staff ; the only downsides was the breakfast was all gone, when we came for breakfast, and I asked for the opposite side of the interstate , as the traffic, would disturb my sleep. I...More

Thank Jane H
Response from Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded 11 June 2014

Dear Jane, Thank you for sharing your review with the Tripadvisor community. I'm glad your stay overall was a positive one. I am however troubled to hear you were unable to eat breakfast. If you would like to speak with me personally about this issue,...More

Reviewed 27 April 2014

We were on our way home to Canada. We always stop here. The location is excellent as the Salmon Run Mall is close and there are several restaurants next door. In the hotel binder it had a post card offering a free bottle of champagne...More

Thank FrostyRoyal
Response from Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded 29 April 2014

Thank you for this review. I am glad to hear you enjoyed our convenient location to both the shopping and restaurants. Sincerely, Seth B.

Reviewed 25 April 2014

I come from Ontario to shop in Watertown all the time. GREAT little town with good shopping. The first time we went to Watertown was about two years ago now and we stayed at this Holiday Inn Express. It was wonderful. Super friendly and fast...More

2  Thank IHEARTNYC2014
Response from Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded 29 April 2014

Thank you for sharing your invaluable feedback with us. We are sorry to hear that your experience was less than exceptional. We strive to exceed all expectations and pride ourselves on amazing guest service, and want all of our guests to experience this.I would welcome...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Breakfast Available
Multilingual Staff
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Details
Price range
US$113 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Watertown
#4 Family Hotel in Watertown
#4 Romantic Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$113 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Watertown
#4 Family Hotel in Watertown
#4 Romantic Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (24)
Room & Suite (43)
Dining (5)
Pool & Beach (5)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
kelseylee6
10 September 2016|
AnswerShow all 4 answers
Response from Florence (Lori) K | Reviewed this property |
The rooms themselves do not have a patio/balcony. There are areas outside available including a screened in area. Given the weather--snow and cold can start early-- in December in Watertown area I am not sure that it will... More
0
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MomaMac
20 August 2016|
AnswerShow all 5 answers
Response from Lee J | Reviewed this property |
We called them directly and got a better rate.
1
Vote
KMC530
13 March 2016|
Answer
Response from rummrunner97 | Reviewed this property |
1 315-779-1234
0
Votes
Room Tips
"There is only one elevator so maybe rooms on the bottom floor would be best!"
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"Top floor the quietest. 4 floors."
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"anywhere the rooms are wonderful & clean."
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"ask for a room that does not face the highway, which you hear all night."
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