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Zanzibar Serena Hotel

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Zanzibar Serena Hotel
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667 Reviews from our TripAdvisor Community

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Showing 605: English reviews
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Reviewed 2 days ago NEW

First i would say that the Hotel staff are amazing. Very helpful at any task. The hotel itself looks like Morocco in a good way. Beautiful with great ocean views from the rooms and great pool aswell. The bad part is that two out of my 6 days there, i had no cold air from my air-conditioner. The hotel staff...

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Helpful?
Thank LevyShahar
Reviewed 5 days ago NEWvia mobile

The hotel is right at the beach front and I just couldn't help but enjoy the view especially during sunset-it sets right in front of the hotel. The hotel design is authentic Swahili design which I found to be very attractive. The staff are friendly too. Just can't explain the beautiful experience in words. I love Serena Zanzibar Hotel.

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Helpful?
Thank manuachuku
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Guest, Many thanks for your lovely review. we are glad you enjoyed your stay with us. We will be pleased to host you in your next visit to Zanzibar. With Regards, Paul Chaulo General Manager

Vancouver, Canada
Reviewed 1 week ago

Location, location, location and the hotel and room was just heavenly -- the surroundings felt like today's best luxury in the midst of thousands of years of cultural history. Would not have picked a better place to stay!!

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Thank rtalib2017
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Guest, We are committed to preserving the heritage that Zanzibar is. We are pleased you enjoyed your stay with us. We look forward to you next visit. With Regards, Paul Chaulo General Manager

Toronto, Canada
Reviewed 3 weeks ago

This hotel is just on the water where you will be able to watch incredible sunsets while listening to live music. The pool is beautiful and you can swim in the ocean which is very calm. There is no elevator so you will want to stay on the second floor. Men have to wear pants to dinner and it is...

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Helpful?
Thank Biff5804
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Biff5804 Thank you for the review and the compliments therein. We are glad you in general enjoyed your stay with us albeit for the areas that were not up to your expectation. We have taken note of your comment about the dress code in the restaurant. We are pleased to inform you that we have reviewed that policy from...

Zanzibar Island, Tanzania
Reviewed 4 weeks ago

Good and professional, beach view ,good staff and really calm it si place for holiday relax and I enjoyed a lot.Also I had the trip for Blue Safari with Khatib Travel and Tours that was full day good snorkeling and Dolphin Tour was most great ,coral reef and dolphin was so many.

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Thank Khatib2014
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Khatib, Thank you for finding time to review our property. we are pleased you enjoyed your stay with us. We were honored to host you and we look forward to your next holiday Regards, Paul Chaulo

Jupiter, Florida
Reviewed 7 March 2017

Beautiful Hotel , suggested and booked by Africa Travel Resource , in the heart of Stone Town. The rooms are appointed in the style of the historical building of this Unesco Heritage site but provide all modern amenities and great views onto the Ocean . The rooftop restaurant served great seafoof dishes in a very romantic setting. Entirely 5 star...

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1Thank Flyingplumber
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Flyingplumber, Thank you for your review. We are pleased we met your expectation during your recent stay with us. We look forward to your next visit to he hotel With Regards, Paul Chaulo General Manager

Reviewed 5 March 2017

Work has brought me to Zanzibar twice during the last 8 moths. Both time I stayed at this wonderful hotel with the best atmosphere and friendly, helpful staff. They make you feel at home; The ladies in the reception, concierge Big Joe & his crew, the restaurant staff. All great people. Asante sana!

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1Thank Simon A
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Simon, Thank you for your review. We take pride in the services of our staff and we are pleased that our staff impressed you. We recognize the work done by the staff you have mentioned and we shall definitely let them know that you were happy with their services. We look forward to your next visit With Regards, Paul...

Alexandria, Virginia
Reviewed 26 February 2017 via mobile

We stayed for just one night in a room with a wraparound balcony, including a hammock. The lobby gives you sense of what buildings there must have been like in the colonial area - dark wood, beautiful tile, high ceilings with fans. Check in, which included a refreshing towel and drink, was fairly efficient. We didn't spend much time in...

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1Thank Wendelfarb
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Wandelfarb, Many thanks for your review. We have taken note of your compliments and areas which you suggest improvement. We promise to work towards improving them. We look forward to your next visit With regards, Paul Chaulo General Manager

Reviewed 25 February 2017 via mobile

an experience about taking a coffee on the terrace as a passer by. We wanted to have a cup of coffee and sat on the terrace. The waiter listened to our order and immediately said when he learned that we were not staying at the hotel that the coffee would cost us 13000 shilling. This is not cheap but comparable...

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1Thank Fredeman
SerenaHotels, Assistant Manager at Zanzibar Serena Hotel, responded to this review

Dear Fredeman, Thank you for taking time to share your candid feedback after your recent visit to our hotel. We have taken note of your valuable feedback and concerns, and assure you that no effort will be spared in ensuring that flawless service, guest comfort and value for money is achieved throughout our outlets.We have taken corrective measures to ensure...

Chennai (Madras), India
Reviewed 18 February 2017

The Serena at Zanzibar has a fantastic location by the sea. But what stands apart is the hospitality shown by the staff. They are super friendly and helpful and we got superb guidance. More importantly, they always took care to ensure that we were not ripped off by 'tourist rates'. The one time that we did not take their advice...

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Helpful?
1Thank Jayshvenk

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Amenities

Highlights
  • Pool
  • Beachfront
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Banquet Room
  • Babysitting

Additional Information about Zanzibar Serena Hotel

Address: Kelele Square, Stone Town, Zanzibar City, Tanzania
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Zanzibar City > Stone Town
Price Range: $361 - $622 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Zanzibar Serena Hotel 5*
Number of rooms: 51
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Also Known As:
Zanzibar Serena Hotel Stone Town
Zanzibar Serena Stone Town
Zanzibar Serena Hotel Zanzibar Island/Stone Town
Hotel Style:
#2 On the Beach Hotel in Stone Town
#2 Spa Hotel in Stone Town
#3 Romantic Hotel in Stone Town
#4 Business Hotel in Stone Town
#5 Family Hotel in Stone Town
#6 Luxury Hotel in Stone Town
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Questions & Answers

Here's what travellers have asked, with answers from Zanzibar Serena Hotel staff and other travellers.
5 questions
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New York City, New York
Reno, Nevada
over a year ago
Brussels, Région De Bruxelles-Capitale, Belgium
over a year ago

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Questions? Get answers from Zanzibar Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“select a room with a water view to be treated to ocean beauty amidst incredible cultural history and combined with the right touch of luxury”
rtalib2017, 15 Apr 2017 | Read review
“Make sure you get an ocean view room on the second floor”
Biff5804, 2 Apr 2017 | Read review
“Rooms facing the sea and pool are great”
Jayshvenk, 17 Feb 2017 | Read review
“A hotel whose every detail has been paid attention to the minutest details. Absolutely stunning and staff are amazing.”
786Zeni, 13 Jan 2017 | Read review
“Choose rooms on the higher floors for a good view and request sea facing.”
68aishaa, 3 Jan 2017 | Read review
5 of 5