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Hacienda Santa Ana

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127 Reviews from our TripAdvisor Community

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Showing 85: English reviews
Houston, Texas
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago via mobile

The staff at this hotel is amazing. They are very friendly and they make you feel like you are at home. The hotel is small and beautiful. The room we had was spacious and the beds are very comfortable. We were only there one night, but spent two days with activities. Freddy was our guide and he feels like part... More 

Helpful?
Thank IHATEHGVC
Quito
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 weeks ago

Hacienda Santa Ana is located near the North Entrance of the Cotopaxi National Park. It is located in an evacuation site in case of an eruption, which means, it is a safe place to stay. The view is amazing, you can see Cotopaxi, Sincholagua, and Rumiñahui, which are very close to the hotel. The staff is very helpful and friendly,... More 

Helpful?
Thank mfjaramillo
Greater Sydney, Australia
2 reviews
Reviewed 27 October 2016

A bunch of us stayed for two days and a night. Divine surrounds, service and rooms. Meals were excellent, guided walks and horseback riding thoughtfully arranged and high quality. I have been twice and will return.

Helpful?
Thank nataliaottolenghi1
Portsmouth, New Hampshire
Level Contributor
3 reviews
Reviewed 17 October 2016

There was no heat or hot water when we checked in. After hiking all day we desperately wanted a hot shower, but instead had to sit as close to the fire as possible to keep warm. Our bedding was stained and dirty and the room was freezing from no heat. The staff was very kind, but they told us dinner... More 

Helpful?
Thank Carrie_J_F
New York City, New York
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 September 2016

COTOPAXI PARK IS OPEN. The park had been closed due to Seismic activity but as of September 2016 it is now open!! It is the perfect time to visit, as there aren't any crowds, as most folks are unaware that the park has opened to hiking! With regard to the hotel: I was traveling through Ecuador with my girlfriend, and... More 

Helpful?
Thank BWilliam392
Cotopaxi123, Propietario at Hacienda Santa Ana, responded to this review

Dear Jessica and Brandon, Thank you very much for all your words. We also enjoyed of your company at the Hotel. We all were very happy to see how you enjoyed everything. Hope to see you again!!! My best wishes to both of you. Rocio More 

Pacifica, California
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 July 2016

There are both good and bad aspects to a stay at the Hacienda Santa Ana. First the good: 1. A beautiful location very near the entrance to Cotopaxi National Park. 2. An interesting historical building (a one time Jesuit monastery among other things). 3. Large guest rooms. 4. Excellent guides (Freddie and Flavio). And now the bad: 1. The hotel's... More 

Helpful?
1 Thank TheTruthIsOutThere50
Cotopaxi123, Propietario at Hacienda Santa Ana, responded to this review

We are very sorry for all the inconvenient you had in your stay with us.. we were doing somos works with the heating system and this caused many other problems that took few weeks to solve. It can happen when you try do do the best for the customers but something comes without advise and this is what happened to... More 

1 review
Reviewed 14 July 2016

We arrived at the Hacienda Santa Ana on the 4th of July, and thought for a moment, we had died, and gone to heaven. The scenery is spectacular! Our rooms were charming and extremely clean. The main room had beautiful views, with two wood burning fireplaces. The manager, Jose, went the extra mile to make everything just right! The food... More 

Helpful?
Thank geo a
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 June 2016

I had been the contact person for my travel companions for our stay at the hacienda. We had researched this property well in advance and had secured a package plan that included activities. About two months before our arrival i noticed our contacts had changed there but they kept in correspondence with me so I didn't think much about it.... More 

Helpful?
1 Thank Gina T
San Francisco, California
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 21 June 2016

We spent two nights at Hacienda Santa Anna the first part of June. There were two couples in our group, occupying two rooms. We are all "seasoned travelers" in that we have traveled for many years and to many countries. This is a beautiful facility; it has history, it has scenery, even the layout is generally good. While here we... More 

Helpful?
Thank travelman1370
Cotopaxi123, Director General at Hacienda Santa Ana, responded to this review

Dear sir, I am so sorry for all the inconvenients you had at the Hotel. We hired a new Receptionist than came with many recomendations from other hotels adn had worked for many years in the Hotels bussiness. He is not working any more with us, due to all the inconvenients that guests had with him. On june we were... More 

Denver, Colorado
Level Contributor
140 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 April 2016

Looking to horseback ride Cotopaxi? The answer should be YES, because it is absolutely freaking amazing and awe inspiring - So stay here. This place was hard to find in the taxi (make sure you have great directions prior to departure), but it is a magical place. Very clean and quiet, the rooms are extremely comfortable and cozy. It's luxury... More 

Helpful?
Thank Daniel P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
Official Description (provided by the hotel)
Exclusive Hacienda from 16th century that belonged to the Jesuits, it has been completely remodeled keeping its original style. We have 6 spacious luxury rooms with private bathroom and amenities. We are located between the Andes Mountains of Pasochoa, Ruminahui and Sincholagua, just 10 minutes from Cotopaxi. The activities that we offer are: Horseback riding, Biking, Canopy and trekking. Our food is amazing! ... more   less 

Additional Information about Hacienda Santa Ana

Address: Via Entrada norte Parque Nacional Cotopaxi, Ecuador
Region: Ecuador > Cotopaxi Province
Price Range: $145 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Santa Ana 4*
Number of rooms: 7
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Santa Ana staff and other travellers.
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Questions? Get answers from Hacienda Santa Ana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Each room is unique”
 of 5 bubbles nataliaottolenghi1, 26 Oct 2016 | Read review
“make sure you get directions, or call the hotel, to arrange transport.”
  • view from the main window-
 of 5 bubbles BWilliam392, 13 Sep 2016 | Read review
“two rooms at the end of the hallway, offer a sitting area outside the room, for quiet reading”
 of 5 bubbles geoa703, 13 Jul 2016 | Read review
“Wifi is available in common areas, but doesn't reach into the rooms.”
 of 5 bubbles 701rickt, 19 Apr 2015 | Read review
“Make sure it's warm”
 of 5 bubbles ACP20, 24 Mar 2015 | Read review
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