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Super 8 Webster/Rochester

261 reviews
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Traveller (8)
Room & Suite (17)
Dining (3)
Overview
  • Excellent16%
  • Very good21%
  • Average28%
  • Poor16%
  • Terrible19%
Travellers talk about
“pleasant stay”(7 reviews)
“another guest”(2 reviews)
“visit family”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Room Service
Pets Allowed
Wheelchair Access
2.0 Star Hotel
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (261)Write a Review
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21 - 25 of 261 reviews
Reviewed 30 July 2017

Reserved a non-smoking room with two twin beds for two nights. Upon Check in, room keys would not work. Went back to front desk. Staff (one person who didn't appear excited to work there) called manager on call who would not answer phone. We were...More

Review collected in partnership with Super 8
Thank B5501VCmichaelc
Response from Patty V, Manager at Super 8 Webster/RochesterResponded 9 August 2017

Thank you for your review! We are very sorry for your experience. This situation will definitely be brought up at our next management meeting. If you would like to speak to the General Manager further regarding this please call the hotel at your convenience. Again,...More

Reviewed 30 July 2017

No problems with the staff personally, but we always felt uncomfortable to ask a question for a restaurant or seek help with a light bulb. We generally got an eye role or "I don't know". Couldn't a friendly personality in any shift; while we stayed...More

Review collected in partnership with Super 8
Thank S9721DQronaldm
Response from Patty V, Manager at Super 8 Webster/RochesterResponded 9 August 2017

Thank you for your review! We are sorry for your experience. We have started our annual retraining August 1st, your thoughts have been addressed. I hope you will us a try again and give us your thoughts our implemented & improved service.

Reviewed 30 July 2017

very unfriendly staff , no good morning , no good night and no thankyou . mean looks on there faces , it's like they doing us a favor , no more super 8 for us .More

Review collected in partnership with Super 8
Thank 81adele2017
Response from Patty V, Manager at Super 8 Webster/RochesterResponded 9 August 2017

Thank you for your review! We are sorry for your experience. Housekeeping is trying new products with our vendors. Hopefully no more bad smells. We have started our annual retraining August 1st, your thoughts have been addressed. I hope you will us a try again...More

Reviewed 29 July 2017

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Review collected in partnership with Super 8
Thank timothyk881
Response from Patty V, Manager at Super 8 Webster/RochesterResponded 9 August 2017

More

Reviewed 27 July 2017

This was my second stay at the Super 8 in Webster. I come to the area every summer to visit family. The only glitch in the whole visit was that when I had made the reservations online, I had requested a ground floor room because...More

Review collected in partnership with Super 8
Thank V2156THbarbarar
Response from Patty V, Manager at Super 8 Webster/RochesterResponded 9 August 2017

Thank you for your review! We are very happy that you enjoyed your stay with us and look forward to your next visit!

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About
Amenities
Top amenities
Free Parking
Breakfast included
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Breakfast included
Room Service
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$65 - US$89 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$65 - US$89 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (8)
Room & Suite (17)
Dining (3)
Questions & Answers
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Pemcorgi
16 March 2015|
Answer
Response from MrsHarris718 | Reviewed this property |
non-smoking...
0
Votes
Room Tips
"Choose a second floor room. The noise maybe less"
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"Rooms at a different hotel will undoubtedly be cleaner and more comfortable."
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"When booking ask for a micro wave and refrigerater ."
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"Confirm reservations before arrival if possible"
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