Best Western Mountain Lodge At Banner Elk

Best Western Mountain Lodge At Banner Elk

Entrance to the Hotel
Traveller (95)
Guest Bathroom
Room & Suite (104)
BreakfastArea
Dining (14)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

4.0
#1 of 5 hotels in Banner Elk
4.6 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Banner Elk,NC, the Best Western Mountain Lodge At Banner Elk is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Skiing
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Outdoor pool
Fence around pool
Breakfast available
Breakfast buffet
Vending machine
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Microwave
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English
Hotel links
Special Offer:Click Here to Book Direct & Save Online
4.0
4.0 of 5 bubbles966 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

The Best Western Mountain Lodge at Banner Elk earns praise for its immaculate amenities, pet-friendly environment, and the Scottish charm that permeates its inviting atmosphere. Guests appreciate the attentive staff and the hotel's cleanliness, from the well-kept common areas to the cozy rooms. While opinions on value are mixed, with some finding the pricing reasonable and others questioning the room quality, the location is a clear winner, offering easy access to popular attractions like Blue Ridge Parkway. However, a few travelers suggest the rooms could use some modern updates.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Friendly
Amenities
Satisfactory

Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
966Reviews8Q+A100Room tips
Traveller rating
  • 425
  • 305
  • 151
  • 52
  • 33
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Meg_Meg_Marie wrote a review Aug 2023
Huntersville, North Carolina
Hotel's Favourite
5.0 of 5 bubbles
This hotel has been around since I was a child, and owned by several brands over the years. When I was in high school it was a Holiday Inn. We tried to stay there one night. We walked in the room, and walked back out, and got a refund. I've avoided it ever since. It got such great reviews I decided to try it since I had my dog with me, and I'm glad I did. I was absolutely shocked by how much I loved it!

I travel often, but this was my first time staying at a Best Western in years. I travel with my dog, and am trying out different pet friendly hotel brands.

The lobby is very clean, and nicely decorated. Roni at the front desk is a true asset to the hotel. She talked to me like we'd been friends for years, and made sure I had all the important info I needed about the hotel, and everything I needed to know since I had a dog with me. She truly went above and beyond. It's obvious that she really cares about her job, and her guests, and that's very rare to find in the hospitality industry anymore.

The hotel is older. Probably 30+ years in my estimation. The only area that showed a bit of it's age was the railings, and walk ways. Other than that the exterior was immaculate.

Our room was incredibly clean, and comfortable. It was also very quiet. I noticed that they were taking the shower curtains out of every room to wash them along with the bedding and towels which was really nice to see.

I was absolutely shocked at how much I loved this hotel given our experience there years ago when it was owned by another brand. It easily became my go-to hotel for Banner Elk/Boone.
Read more
Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
whinnid5 wrote a review Nov 2020
5.0 of 5 bubbles
Their are several things that were excellent about our stay. Breakfast was a nice mix of hot and cold items. Everything was packaged so you could take it back to your room and in a way that kept food from being breathed on by anyone else. It was clean and delicious.
Check in was quick, and check out was quicker. My daughter left her liquid medication in the room. Instead of throwing it out, they called me. They would have mailed it if it wasn't liquid. When I drove back to get it, they had it waiting to go in a bag.
The hotel is close to the Alpine roller coaster, shopping ,dining, and skiing.
Read more
Review collected in partnership with Best Western
Date of stay: November 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Jane M wrote a review Sept 2020
Asheville, North Carolina
4.0 of 5 bubbles
We have stayed here twice this past summer and have been so impressed with the measures they are taking to protect their clients during this "Covid" time. After the room next door was vacated, they spent at least three hours cleaning and sanitizing it. The rooms are comfortable and the swimming pool is heated. They have adapted the breakfast buffet to breakfast in a bag. The staff is friendly and take social distancing precautions
Read more
Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kris G wrote a review Jan 2020
Moss Point, Mississippi
2.0 of 5 bubbles
My best advice is don’t ever stay at this property. The staff was very polite and hospitable. That’s the only good thing I can say. The hotel itself should be bulldozed, the rooms are small and the bathrooms are smaller. Our tub faucets dripped constantly and this had been happening for awhile because the tub was stained from it. We had two full size beds that seemed to be quite old, as well as the bedding.

The dining room is filled with a mix of yard sale furniture and folding, plastic card tables. The free breakfast was not very good although the young man tending the dining room was very nice and attentive. We did however get to listen to the kitchen staff practice their profanity while we were eating, as did the young kids at the table next to us.

I’ve stayed at dozens of BW properties across the U.S. and this is by far the worse. It’s an embarrassment to the Best Western brand.
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Traveljunkie1917 wrote a review Sept 2021
Charlotte, NC
4.0 of 5 bubbles
This is a great place to stay in the Banner Elk area. Rooms are well appointed and quiet, especially the interior rooms which face the large pool. The staff is friendly and welcoming. The location is very convenient to all mountain activities as well as restaurants.
Read more
Review collected in partnership with Best Western
Date of stay: August 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BCole61 wrote a review Dec 2021
Williamsburg, Virginia
5.0 of 5 bubbles
First off, I stay at this place multiple times per year. I like it that much. It's the reason that I joined Best Western's loyalty program.

I recently stayed here with two family members and everybody enjoyed it. The rooms, though a bit dated, were clean and everything worked well (particularly the HEAT, which was very welcome in late November). The amenities and staff, though are where this place shines. It has the best front desk staff of any Best Western that I have visited. The lobby area is very nicely decorated in a Scottish motif (the area was settled by Scots). The normal breakfast is the best I've seen in a hotel in this price range (although it has been limited by COVID precautions).

Finally, this Best Western is pet friendly! It has dedicated pet friendly rooms that you can specifically pick when you make reservations. This means that people with allergies are able to avoid the rooms where pets have stayed.
Read more
Date of stay: November 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: The best rates are Sunday through Thursday nights. Weekends are a bit more pricey.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Janice S wrote a review May 2021
Ronda, North Carolina
5.0 of 5 bubbles
The room was very very clean, bed was so comfortable. The modified COVID breakfast was very neatly arranged for distancing with and awesome sausage biscuit, hot....The desk staff were very friendly and helpful with dinner suggestions.
Read more
Review collected in partnership with Best Western
Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly Y wrote a review Feb 2021
Chapel Hill, North Carolina
5.0 of 5 bubbles
We've been coming to this hotel for several years and always get excellent service, the rooms are very clean and when we need to bring our dog, they have special rooms and large play area out back for pets. During Covid, they practice super safe covid practices (we wouldn't stay if they didn't) and the rooms are very clean. Hotel staff always so welcoming and helfpul.
Read more
Review collected in partnership with Best Western
Date of stay: January 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shannon Maness, General Manager at Best Western Mountain Lodge At Banner Elk
Responded 19 Feb 2021
Thanks for always choosing to stay with us! We take great pride in our guest service and the cleanliness of our hotel and we love hearing feedback like yours. Makes it all worth it! We're so glad you had a great experience and felt our facilities were perfect for you. We look forward to seeing you and your fur baby again soon! Shannon M
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicole C wrote a review Feb 2020
Greenville, South Carolina
3.0 of 5 bubbles
Weekend family trip snow tubing for my youngest son's birthday. Hotel was good & had a one night stay which was the reason for the hotel. The one thing that bothered me is when we left that morning my child had forgotten he placed his wallet in the drawer of the nightstand. We were an hour or so into our travel home when he told me & I immediately called the hotel. I described the wallet & she said they had found it. My child was extremely happy & he also mentioned he had his $25 dollars of Birthday money in the wallet. I paid for the wallet to be mailed & mentioned he had $25 in it, hoping the wallet would arrive with it still there. It arrived but of course, his bday money was not there. I appreciate them sending the wallet back, they could have easily said they hadn't found it, I was saddened to know someone had taken a child's bday money. Unfortunately, this was a lesson learned by a child who knows now to never place his things in the drawers at hotels & people who take things that are not theirs must be in more need of it than we are.
Read more
Review collected in partnership with Best Western
Date of stay: February 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amy C wrote a review Jun 2021
Clayton, North Carolina
1.0 of 5 bubbles
From the minute they charged my card (prior to me getting there) to the morning we checked out it was terrible. The lobby has signs everywhere about masks and it being the law that you have to wear one, untrue! I am pro mask, but this Best Western is using Covid to be very, very lazy. I pad a total of $784.00 for 2 rooms,2 nights. We got no maid service at all, not even clean towels. They shorted us towels to start. We ran out of toilet paper as well. The breakfast is a joke. They put out a miniature paper bag (not lunch size) for you to put in a crushed up granola bar, an apple, a cup of cereal, that does not fit in the bag. Tiny muffins, a cold waffle stick wrapped in tin foil from the day before and if you search, a cold hardboiled egg. There is no bottled water anywhere, if you ask for water, it's a project. We attempted to sit in the lobby, but they run the vacuum under your feet and in front of the coffee as people as trying to get some, we saw a guest trip over the cord and he had to apologize. The ice machines in the corridors leak terribly so the floor is very slippery, which is fun when you are walking your mini lunch bags of breakfast and coffee back to your room. I'm not a picky person, I will stay almost anywhere. This was just bad. Everything in Banner Elk is operating normally, and it's lovely, we'll be back. But not to this place.
Read more
Date of stay: June 2021
3.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from ereneerussell
Roan Mountain, Tennessee2 contributions
Hi! You picked a great place to visit, but the weather is hard to predict. There is 50/50 chance of snow, but the last few years, it has not snowed much in November at all. However, if skiing is on your priority list, and the temperatures are low enough, Sugar Mountain Ski Resort "makes" its own snow that will work just fine. It is within minutes of the Best Western, too. There is also another ski resort near Banner Elk, called Beech Mountain Ski Resort. I hope that helps!
Edie-Jayne asked a question Jun 2018
London, United Kingdom
Does the hotel have an email address? Thanks
Answer from bwbannerelk
Hello, Please contact me by email at swooten81@gmail Thank you and we look forward to hosting you in the future. Shannon Maness
kaseyklutz asked a question Mar 2016
Banner Elk, North Carolina
Do you have FS1 and TBS on your tvs?
Answer from Blue J
Havre de Grace, Maryland766 contributions232 helpful votes
Hotel desk should be able to help. Fairly certain they have TBS. Not sure about the other.
bella1951 asked a question Sept 2015
Raleigh, North Carolina39 contributions21 helpful votes
do u have queen size beds
Answer from twdenman
Edgewood, Kentucky215 contributions67 helpful votes
Very comfortable beds too.
Fishfinder2000 wrote a tip Apr 2023
40 contributions28 helpful votes
5.0 of 5 bubbles
"Outdoor pool only open during middle of summer as this is 3K elevation."
Read full review
Jane D wrote a tip Feb 2022
Columbia, United States4 contributions1 helpful vote
4.0 of 5 bubbles
"Some ice in the winter"
Read full review
BCole61 wrote a tip Dec 2021
Williamsburg, Virginia71 contributions34 helpful votes
5.0 of 5 bubbles
"The best rates are Sunday through Thursday nights. Weekends are a bit more pricey."
Read full review
eminva wrote a tip Oct 2021
Vienna, Virginia200 contributions180 helpful votes
3.0 of 5 bubbles
"Choose a room facing the courtyard rather than the parking lot."
Read full review
Deborah Buchanan wrote a tip Sept 2021
Forest City, North Carolina397 contributions57 helpful votes
5.0 of 5 bubbles
"2nd floor with mountain and pool view"
Read full review
Not the right property for you?
There are more places to choose from in the Banner Elk area.
PRICE RANGE
S$182 - S$273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus mountain lodge at banner elk hotel banner elk, best western banner elk, banner elk best western
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsBanner Elk
NUMBER OF ROOMS
100
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

BEST WESTERN MOUNTAIN LODGE AT BANNER ELK: UPDATED 2024 Hotel Reviews, Price Comparison and 246 Photos (NC) - Tripadvisor

Frequently Asked Questions about Best Western Mountain Lodge At Banner Elk
Which popular attractions are close to Best Western Mountain Lodge At Banner Elk?
Nearby attractions include Apple Hill Farm (6.4 km), Grandfather Mountain State Park (6.2 km), and Linville Gorge Wilderness Area (5.7 km).
What are some of the property amenities at Best Western Mountain Lodge At Banner Elk?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Mountain Lodge At Banner Elk?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Mountain Lodge At Banner Elk?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Best Western Mountain Lodge At Banner Elk?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Mountain Lodge At Banner Elk?
Conveniently located restaurants include Artisanal Restaurant, Stonewalls Restaurant, and Bayou Smokehouse & Grill.
Are there opportunities to exercise at Best Western Mountain Lodge At Banner Elk?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at Best Western Mountain Lodge At Banner Elk?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Mountain Lodge At Banner Elk offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Best Western Mountain Lodge At Banner Elk?
Many travellers enjoy visiting Moses H. Cone Memorial Park (14.9 km) and Flat Top Manor (14.9 km).
Is Best Western Mountain Lodge At Banner Elk accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
All Banner Elk HotelsBanner Elk Hotel DealsHotels near Best Western Mountain Lodge At Banner Elk
Things to DoRestaurantsFlightsHoliday RentalsTravel StoriesCruisesCar Hire