First, a positive shout out to Joy, Angela, and others as the staff were super friendly and accommodating. That said be sure to ask to see your room first as some are in the process of being updated. The second floor has a nice common sitting area (w/ a plug) for use of a laptop, etc. Lobby coffee was better than typical (thankfully) for a hotel of this sort. Internet speed was also superior compared to many hotels. An amazing number of channels on the TV. Our room had a sink, microwave, and mini-fridge. Comfortable bed. Lighting in the room could be better. Overall 4/5 due to the staff!
Checking in was a breeze and the front desk person was very nice. We reserved a pet friendly room so I asked if there were any rooms on a lower level since we had our dog and she immediately changed our room to the first floor. Great! We went to the room and I went to hang up our clothes only to find a bag of trash on the top shelf. Then I went to put some drinks in the refrigerator and it had not been cleaned out leaving an odor that smelled like meat gone bad. Ugh! We did not take a shower (only stayed 1 night) as it was not clean. HOWEVER, the free breakfast was FANTASTIC!!!!
We stayed for almost a week in July. Staff was pleasant when we had questions but it wasn’t the good stay we usually have. Rooms are serviced every other day so wastebaskets sometimes overflowed. Had to ask for replacement toilet paper. Shower temperature was tricky to get right. TV was satellite so typical NC summer storms knocked out viewing. Carpet in the room needs cleaning—my socks were dirty from walking on it. A big plus was the soundproofed windows because it’s on a busy highway. Considering the relatively high rates, it falls short.
Our room was clean and welcoming. We got the room with a king bed. We had a full size refrigerator, microwave, Kerrigan, Dinning table, desk .we had a sofa.. The lobby was clean. Full size breakfast. Indoor pool small but the area well maintained. Best of all, I brought my precious 🐕. It is pet friendly
Staff was extremely rude to me. When we were checking in they gave away a man's room because he was late checking in. This has been a common problem with all hotels in this area, it has happened to me as well before , only at a different hotel in the area. The elevator broke on Saturday we were on the 4th floor, which made it extremely difficult to leave on Monday with luggage.
It is illegal to Bait and Switch, but apparently Holiday Inn does not quite understand this. We arrived late at night from the airport, exhausted and needing to rest. I tried to book online.. as I always enjoyed staying at HI. But, I was unable to do so, so we went straight to the hotel. The receptionist acted bothered that I was even there and wanted to know what I wanted. A room, maybe? She quoted me some ungodly price, $50 over what I was seeing online. I told her. She said, "Well, then just book online". I told her I had tried. So I sat in the lobby and tried again. Hooray I found the hotel and the room we wanted and proceeded to book. The IHG site wanted me to pay in advance. So I paid. The confirmation sent me to ANOTHER HIE, NOT the one I had chosen. The other one was a half hour drive away and not at all near where we needed to be. I told the receptionist and she could really care less. So I called customer service and of course got someone in another country who barely spoke English. I explained what had happened. Communication barrier caused us to sit there a half hour just trying to get my reservation moved to the correct hotel. In the end, it turns out there was NO available room. I wanted my money back, obviously. Another 20 minutes just trying to do that. I am so done with Holiday Inns. What a messed up business they have become.…
Upon arrival check-in was easy. When we got into the room we thought the air conditioner was broken so the front desk person came and assisted. The beds were comfortable and the breakfast was good. The kids enjoyed swimming in the pool. There was a full size refrigerator and dishwasher in the room. There were minor flaws amongst our stay. You can tell that plenty of people stay at this hotel just because of nicked and dinged tile and furniture etc but it didn't bother us any. I wasn't happy that there were bits of trash left unpicked up in our room beneath the center of the beds.
I was not happy with my stay. The room was not clean food on furniture and floors coffee maker did not work no water pressure in morning to take a shower I sanitized the room myself they had shampoo body wash conditioning attached to the shower wall all were empty. I will not recommend or stay there again
The entire staff was friendly and helpful throughout my one week stay. They did a good job keeping things safe in dealing with COVID. A special thanks to Cindy for mailing me some items I left behind.
While the rooms seem nice, I think they skimped on sound proofing. We are still awake after hours of listening to the other guests walk around. I would not come back and hope it quiets down soon. Glad it is only 1 night