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About
#10 of 18 hotels in Boone
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Nestled in the beautiful Blue Ridge Mountains, our Quality Inn & Suites® University hotel offers an affordable and pet-friendly place to stay just minutes from downtown Boone. Conveniently located on King Street, our hotel gives you a great base to explore this charming and scenic mountain area. Pet fees are $25 per pet per night.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Hiking
Kids stay free
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Horseback riding
Ski rentals
Ski school
Skiing
Billiards
Fishing
Video game console
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Non-smoking hotel
Outdoor furniture
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
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Room features
Blackout curtains
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Seating area
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Family
Languages Spoken
English
Location
51Somewhat walkable
Grade: 51 out of 100
13Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
840 E King St, Boone, NC 28607-4233
Getting there
Car HireSee all Boone car hire
575Reviews12Q+A93Room tips
Reviews
Traveller rating
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We have stayed at this hotel before and it was just fine. This time we wanted to run in the other direction. We checked in at 4pm for the night. Was given a room that was dirty and the bed looked like someone had slept in it recently. The next room we were given was not much better........sticky substance on the night stand along with water rings, dust on the other table and a big splatter across the tv screen. There is also a BIG stain on the mattress pad. If we didn't have a 7 hour drive ahead of us we would have immediately checked out. The elevator floor was covered with coffee and the interior walls were filthy. We will never return ........this Quality Inn is NOT quality. The cleanliness rating is only a 7 Do not stay here.
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Date of stay: September 2022
Rooms
Location
Service
Room Tip: choose a room in another hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from hiren viroja, Sales at Quality Inn & Suites University
Responded 21 Sep 2022
Thank you for taking the time to share your feedback. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Stayed here many times over the last few years. Extremely comfortable beds. Great service. Great internet. Great cable TV. And has always been very quiet. Highly recommend this hotel. The general manager Kevin was extremely helpful to me that week. Doubt I would search for other hotels in the area since all of my experiences at this hotel have been top notch.
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Date of stay: May 2022Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from hiren viroja, Sales at Quality Inn & Suites University
Responded 24 Jul 2022
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed a couple of nights in this hotel. Not only was it very noisy, but it was also VERY dirty and unmaintained. Mold, bugs, hair… you name it. We will never stay again. Asked management if we could switch rooms, all the rooms that fit our needs were filled. No housekeeping throughout our stay. We ended up having to take our own trash out and reuse towels. Manager and staff were very unhelpful. Head this advice and don’t go. Book a room somewhere else.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from hiren viroja, Sales at Quality Inn & Suites University
Responded 1 Aug 2022
Thank you for taking the time to share your feedback. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had an issue and had to go back and forth with the third party that I booked through, Kevin the General Manager was beyond friendly and helpful! Was professional and helped me settled my situation, thank you again!
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Date of stay: January 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from hiren viroja, Sales at Quality Inn & Suites University
Responded 9 Aug 2022
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience, so we thank you for sharing. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I would love some feedback on what we could have done differently to make your stay more enjoyable. We do hope to see you again soon! Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went to our room and unpacked pulled back the covers and dog hair on the sheets. Went downstairs got another room and when we went it it there was no heat just blew out cold air from fan. Would of moved to different room but to much trouble. Need to update rooms and they need to be cleaned better. Can't believe the housekeeping inspector can't see dig hairs.
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Date of stay: November 2021Trip type: Travelled with family
Room Tip: Avoid if you want a nice stay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I know everyone is short staffed but….. our first room was next to a barking dog. Pet owners please be conscious about leaving your pets alone while you go out. They are frightened being in a strange environment and left by themselves. After i had unpacked, barking got worse so we moved to another room. Floors were dirty. TV was having fits, sometimes worked. Cheapest toilet paper i ever saw. Best to bring your own. Breakfast was awful. 3 mornings I found coffee urns and hot water empty. Only had oatmeal and cold cereal. Did have cold danish, too. King bed was lumpy and furniture very worn. Way overpriced was poor rooms. The poor staff member who manned the front desk also had kitchen duty. He wore many hats.
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Date of stay: October 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We understand that we're in the midst of an unprecedented pandemic that's causing labor and supply chain shortages, however, this visit definitely left us underwhelmed. While clean, there was a distinct lack of towels and toiletries in our room - we didn't soap of any sort in our bathroom and the shampoo / conditioner was half-empty. And when we asked at the front desk for additional supplies? We were handed two pool towels and told to find a maid to get shampoo, conditioner, and soap. We eventually ambushed housekeeping staff to beg for toiletries (by the way, the housekeeper was very pleasant, unlike the young man at the front desk who couldn't be bothered with us). The grab-and-go breakfast items were sparsely available, when available at all. The older woman who was replenishing items toward the end of our stay was doing the best she could to keep up and was very pleasant. Unfortunately, it didn't look like she had a lot to work with. The best thing about the property is it was clean and has awesome rockers and a swing on the front porch area...and that's about it. We'll be returning to the area in about a month's time, but it's unlikely we'll return to this property.…
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My husband and I were in Boone for the Highland games July 9th -11th and this was all that was available. Great location and the beds were made are the only nice things I can say. Nasty, things broken, tv didn’t work. We paid 220 a night for hair in the tub and all over bathroom floor. There was a rotten orange in view beside the bed. I’m assuming because of Covid they don’t offer housekeeping if you stay two nights because we didn’t get it. If you jack up the prices from $94 a night to $220, at least offer clean rooms. We weren’t expecting the Ritz, but this was horrible
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Desk was nice. Halls need vacuum. Trash everywhere. Beds are worse than horrible. You can actually see the lumps when you enter the room Sleeping on floor is more comfortable than the bed. Looks like they could at least afford to replace the mattresses I think these have been here since hotel opened years ago.
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Date of stay: April 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
There was a young lady by herself at 7pm when we arrive, she was trying to do her best. The king size bed didn’t have a bed skirt, bare mattress. Two of the four pillows with NO pillow cases. When we called the front office, the young lady told us they were having problems with the pillowcases that they had no available. Next morning when we asked to talked to the manager, it was clear the guy was sleeping, poor hygiene, and asked us to write the complaints. The whole hotel is run down and dirty.
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Date of stay: February 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$85 - US$165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western blue ridge plaza hotel boone, best western hotel boone, best western boone, boone best western
FORMERLY KNOWN AS
BEST WESTERN Blue Ridge Plaza
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsBoone
NUMBER OF ROOMS
72
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Claim Your ListingQUALITY INN & SUITES UNIVERSITY: UPDATED 2022 Hotel Reviews, Price Comparison and 265 Photos (Boone, NC) - Tripadvisor
Frequently Asked Questions about Quality Inn & Suites University
Which popular attractions are close to Quality Inn & Suites University?
Nearby attractions include The Children's Playhouse (0.8 km).
What are some of the property amenities at Quality Inn & Suites University?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Quality Inn & Suites University?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Quality Inn & Suites University?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Quality Inn & Suites University?
Yes, free parking is available to guests.
What are some restaurants close to Quality Inn & Suites University?
Conveniently located restaurants include Capone's Pizza, Mike's Inland Seafood, and Higher Grounds Coffee Shoppe.
Are there opportunities to exercise at Quality Inn & Suites University?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at Quality Inn & Suites University?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Quality Inn & Suites University?
Many travellers enjoy visiting Moses H. Cone Memorial Park (7.7 km) and The Jones House Cultural and Community Center (1.9 km).
Does Quality Inn & Suites University have any great views?
Yes, guests often enjoy the mountain view available here.
Is Quality Inn & Suites University accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.