My go-to hotel in Boone. I’ve stayed here many times and never been disappointed. Always clean and quiet and there is ample free parking around the building. It’s pretty centrally located in Boone and if you don’t want to drive or walk there are Appalcart stops nearby.
Very clean, attractive and extremely comfortable, we were able to get several nights of solid sleep at this hotel. It is conveniently located in Boone. Check is was easy and the staff was efficient and unobtrusive. We would definitely stay here again. We did not bother with the breakfast since it was quite expensive and Panera is closeby with better offerings.
When I wrote my last review of this hotel in 2013, it was far better than it is now. First, the employee checking us in, was professional, but not friendly or personable. She really seemed to wish she was somewhere else. The lobby area is still nice, and has been updated. The guest rooms are decently sized, and they too have been updated. It appeared pretty clean. The bathroom was clean, with very basic amenities. Our bathroom only had one towel in it, so I had to call the front desk to get our towels stocked. The room lighting is fine. As with a lot of hotels, completely useless and inadequate air conditioning that just doesn't function. I think they put thermostats in just to make you think you can control the temperature. I like the room cool at night, and no matter what temperature I put the thermostat on, it did not make a difference. And the windows are ridiculous. A nice big window that only opens about 3 inches. It would be lovely to have nice mountain air in your room, but nope, we have to make the room unbearably comfortable as I guess we all have to pay for the fact that they are afraid of parents not doing their job and watching their kids. Ridiculous! The beds are miserably hard.....a 1 out of 5 for me. The pillows are okay.....a 3 out of 5. I always take a second set of my own. On our second day, before we left in the early morning for the day, we asked that the room be stocked with fresh towels. When we arrived back at the hotel at about 4:30pm, there were no towels in the room, and again, I had to call to get towels. They only offer housekeeping on the third day of your stay. I suppose they use the excuse of staffing, but I figure it's more just away for them to make more money. Anyways, in some ways it's fine. Saves me money as I no longer tip housekeeping as there's no service unless you stay more than 3 days. Marriott does offer breakfast.....at a high cost and lacking of quality. I understand that you are going to "pay" for a free breakfast one way or another......but there prices are high for very basic quality. Room tip: The front of the hotel faces a very busy road. Ask for a backside room - very quiet. If you get a front facing room, it will be extremely loud. This Marriott needs some big improvements, and although I've stayed there about 5 times on trips to the mountains in the last 9 years, I will stay somewhere else in the future.…
Great stay! The hotel was nice, clean, and welcoming. Clean towels and very comfortable bedding. Wonderful free breakfast. It’s located in a good area with numerous dining options and bars. Highly recommend. Would stay here again when in Boone.
Terrible. Room was dirty, bistro staff guy was exceptionally rude. I have never encountered such a foul and disrespectful attitude from staff- I see from other reviews I am not alone with this experience. Fire this guy, already! Rooms are outdated, elevator is laughably slow. More than anything though, this hotel is LOUD. The road noise is unreal- do NOT stay here if you enjoy sleep. Not worth the price.
This is a newer property it was very clean with nice amenities. The cons: thin walls -our teen could hear the neighbors having sex in the shower. Loud air conditioning-it sounded like it was pouring rain outside but was our wall unit. The indoor pool was weirdly low on water-it was between 3 and 5 feet deep was only filled to the 3 ft line and looked very murky. The pros- budget friendly pricing Nice lobby with a little bar- the service was excellent. The bar tender was very knowledgeable and made us specialty cocktails and mocktails for the kids.
I have to say up front that Marriott's 3 day cancellation policy is not comparable to the same day, 1 day and 2 day cancellation policies of other hotel franchises. I really would prefer not to use Marriott but this time I had little choice. Being a platinum member which comes with a variety of “privileges” I requested a change from the rep at the front desk to breakfast benefit from my original request for benefit points. “No can do,” said the girl at the desk. Then I checked my account online and seeing that the points had not been notedI made the representative aware of it and requested the substitution again . She again refused ,but gave me a non working number for Bonvoy elite services. After establishing a connection to member services with the correct phone number I was told that the front desk could and should change to my requested benefit-breakfast. What the front desk wouldn’t do for me they did do, at the request of the phone rep. I went to collect my vouchers and only 1 was handed to me. What? Platinum members are supposed to get one for the member and one for the guest if there is a guest. And certainly I was the obvious guest as I had checked in with my husband’s reservation. The guest services representative at the desk said something about how her manager didn’t like to do this and tried to confuse me about what had happened, but it was obvious that this hotel does not want to honor the Marriott benefit promise. In addition the couple working at the Bistro did not know how to process the vouchers.. I spent at least ten minutes untying that knot with them as they were both new employees. Ya know how one bad apple can spoil the whole bushel sometimes? Well this wasn’t quite that bad because bonus-I had a king suite upgrade even though I had only been able to book a two queen online. The large, well appointed room almost made up for the other issues. There was a problem with one of the electrical outlets near the bed being non-functional. Parking is free, but the road in front of the hotel can get very congested so pulling in and out requires a bit of finesse. KIng Street with its shops and restaurants is a short drive away.…
Excellent experience at this conveniently located site. I expected clean and comfortable accommodations and they delivered but I was highly impressed by the staff that went beyond just friendly and professional to a level of true "hospitality" that made me feel special. I spoke with two different front desk persons, a food service member and a cleaning person with all being friendly and helpful. I recommend highly.
The Courtyard is a nice new hotel however the walls are thin and the rooms at the front hear all road noises. If you are a light sleeper, do not stay here. You hear doors closing, toilets flushing, other guests in their room, etc. The thermostats don’t effectively control the temperature of the room so it’s hard to get the temperature to a consistently comfortable level. Needless to say, we didn’t get much sleep. If noises don’t bother you, it’s a great hotel in a convenient location.
It was for one night to get away from Charlotte and enjoy the snow with my son but they had to RUIN it. First we get into the room and my son's TV does not work on the channels he needs. Being autistic this makes sense for someone like him. We had a King Suite so you figured it would be perfect. NOPE. For the room rate also everything should work. Maintenance checked it out and knew the issue and nothing could be done to fix it. No more rooms either and he already got adjusted to the room and I was not gong to effect him changing rooms. The other thing that really also upset me, and. mean upset me. HOW can a hotel with nobody checking in that I saw have NO, zero, nada luggage carts.THEY ONLY HAVE ONE? SERIOUSLY? So asked and she said they all must be being used???? Well guess who was using one. THE DAMN STAFF. He was on my floor too, using to load up TOILET paper and supplies. WTF! and knew this because he was loading from a closet for staff NEXT TO MY ROOM!!!! OK, that was it. This HOTEL room better not cost me a dime. No points deal at all because I am NOT gong to use BONVOY again for a VERY LONG TIME. Come on now, you destroyed my simple one day getaway to the snow from Charlotte to Boone. DAMN you, for ruining my simple one night getaway. UGH!…