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Holiday Inn Express Boone, an IHG hotel

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1943 Blowing Rock Rd, Boone, NC 28607-6151
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$99
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Free cancellation until 09/12/21
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Traveller (57)
360
Panoramas (15)
Room & Suite (195)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 21/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Boone, an IHG hotel
Updated 21/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 19 hotels in Boone
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Take a Video Tour of the hotel. The Holiday Inn Express Hotel Boone was recipient of the 2003 Development Award as well as the 2004 and 2006 Quality Excellence Award. We are a five story, 129 room hotel offering: two room suites with fireplaces, a jacuzzi and a balcony; King rooms with jacuzzi and standard rooms with Queen beds. All guest rooms have complimentary high speed wireless internet service. This Boone hotel also features a free hot breakfast and free local phone calls. Visit Boone, NC and stay smart at the Holiday Inn Express Boone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Skiing
Kids stay free
Highchairs available
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Vending machine
Conference facilities
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English
415Reviews4Q+A75Room tips
Traveller rating
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Popular mentions
justmaryp wrote a review Sep 2021
Charlotte, North Carolina180 contributions31 helpful votes
+1
I understand that hotels are short handed right now, however, there is absolutely no excuse for the disgusting condition of this property. We have been going to Boone regularly for over 15 years and this used to be out "go to" hotel. We hadn't been in a few years and will never go back. It's like nothing has been done to update in those 15 years and it's just gross. I also have issues with the lack of Dairy free options in the breakfast offerings. This is an outline of our issues: 1) First day we had only two towels. Went to call down and there was no dial tone. Decided to unplug phone and plug back in to double check. When we plugged back in .. it just pushed in to a hole. When we went downstairs later and mentioned that issue to the two people on the desk, one just laughed. 2) Later that first day we noticed that the toilet was dirty and when we went to take shower the next morning we noticed a ton of mold in the shower. ( see pics) All wooden surfaces were gross and sticky. It may be because they are using the wrong cleaners on finished wood, but it makes the surfaces seem dirty. 3) We went down to breakfast and my options were limited as I have a lot of dietary restrictions. Basically Gluten free and Dairy Free. They had Rice Krispies.. but no Non-Dairy milk. I've never stayed in a Marriott or Hilton property that didn't have some in the back at least. I had to go to Starbucks for breakfast. I couldn't eat the eggs at the hotel because rather than either hard boiled or scrambled.. all they had were what I call "Plastic omelets" which I know are not Gluten Free. The next day I thinned dairy free coffee creamers with water to make "milk" for my Rice Krispies. On the first day, before going to Starbucks, I went over to the desk to tell the staff about the unclean room and the dairy free problem. I asked to talk to a manager. They said she wasn't in and didn't think she was coming in. On a very busy weekend in Boone (Labor Day and Concert) .. we never saw a manager. 3) When we got upstairs the housekeeping staff was right outside our door. I told her that while I realized that they couldn't do anything about the mold right away, the toilet needed cleaning. She shook her head ( she seemed dazed to tell you the truth) .. bottom line .. they never cleaned the toilet. The desk staff did offer to see if they could move us..but we were all unpacked and had to go out so we said don't bother. We were only staying one more night anyway. I'm so disgusted with the condition of the building, the outdated procedures (no digital key, no online check out etc, very old air conditioner etc) and desk staff that were useless. Looking back on old reviews I see this issue has been going on since at least February 2021 - with cut and paste responses from the hotel promising to look in to the issues. Obviously they never were looked in to. Don't stay here until they do a major renovation and get a staff that can do what they are paid to do.
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Date of stay: September 2021
Rooms
Service
Sleep Quality
Room Tip: Back balconys look out on an ambulance building so you get a lot of sirens. No real view to speak...
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Response from Stephanie OBrien, General Manager at Holiday Inn Express Boone, an IHG hotel
Responded 6 Sep 2021
Thank you for providing feedback in regards to your recent stay. We like hearing back from all of our guests. I am sorry to hear that your stay with us was anything less than satisfactory. I will be sure to address your concerns with our housekeeping department to ensure that this does not happen again in the future. We are offering stayover housekeeping service at check in to our guest as per IHG standards. If you choose at check in not to have stay over service we do offer extra supplies here at the front desk to our guests. I understand you have dietary restrictions and we try to offer as many options as possible for our guests. Our food service suppliers have actually been out of stock on a lot of items that we normally offer on our breakfast bar. We try every week to order these items however when the delivery comes there are some things that we did not receive to do the supplier being out of stock. We do not normally carry non-dairy milk as this is not a requirement of IHG. I do hope that you will give us another chance to serve you again in the future and allow us an opportunity to provide you with the service and quality that you deserve and expect from us.
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MiddleTennessee wrote a review Aug 2021
Murfreesboro, Tennessee246 contributions82 helpful votes
Gosh this IHG property is in severe need of renovation! Where do I begin?? 1. Old-style room air conditioner with standard Heat/Cool, Fan Hi/Low controls. No thermostat in the room, which made it difficult maintaining a good temperature. The A/C unit hasn't been cleaned in years as evidenced by debris and dust collecting inside the screen (see my attached photo) 2. Very sticky desk and table surfaces 3. Blood stain on one pillow 4. Liquid stains under chair cushion and on box spring/bed foundation 5. Mold spots on ceiling of bathtub (see photo) 6. Shower curtain rod sags so much that the shower curtain will not stay in place and water sprays onto the bathroom floor 7. Crusting mineral deposits on shower head (see photo) 8. Two light bulbs were out - one of the two bathroom lights, and one of the four room lights. If this HIE charged less, I might give them a break, but it is not the standard of quality I have come to expect from the HIE level of IHG properties. I would put this HIE in the same category as a Motel 6, Super 8 or America's Best Value Motel.
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Date of stay: August 2021
Location
Service
Sleep Quality
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Response from Stephanie OBrien, General Manager at Holiday Inn Express Boone, an IHG hotel
Responded 27 Aug 2021
hank you for providing feedback in regards to your recent stay. We like hearing back from all of our guests. I am sorry to hear that your stay with us was anything less than satisfactory. I will be sure to address your concerns with our housekeeping department to ensure that this does not happen again in the future. I do hope that you will give us another chance to serve you again in the future and allow us an opportunity to provide you with the service and quality that you deserve and expect from us
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william s wrote a review Jul 2021
34 contributions2 helpful votes
Wife and I stayed two night's while exploring this area on a little get away, staff was great! Room was clean and bed was comfy! Stayed on the 4th floor, so good view! Good location, plenty of places to eat, was pretty quiet, plenty of space to park, breakfast was good, nice place to stay!
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Date of stay: July 2021
Rooms
Location
Service
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Response from Stephanie OBrien, General Manager at Holiday Inn Express Boone, an IHG hotel
Responded 19 Jul 2021
Thank you for taking the time to provide feedback regarding your stay. We love hearing back from all of our guests. I am delighted to know that you enjoyed your stay with us and was able to get a good nights sleep while you were with us. We are very fortunate to be centrally located here in Boone, near many of the attractions, restaurants and shopping centers. We look forward to seeing you again soon when you are back in Boone, NC
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Vikram R wrote a review Jul 2021
Lakewood Ranch, Florida110 contributions40 helpful votes
Great place to stay in Boone. Free parking, awesome breakfast choices. No one else has better free breakfast than this property. Rooms are spacious and ventilation was great. DC Fast EV charging is within 1 mile from this place. Plenty of restaurants within walking distance.
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Date of stay: July 2021Trip type: Travelled with family
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Response from Stephanie OBrien, General Manager at Holiday Inn Express Boone, an IHG hotel
Responded 8 Jul 2021
Thank you for taking the time to provide feedback in regards to your recent stay with us. We love hearing back from all of our guests. I am delighted to know that you enjoyed your stay with us. We look forward to seeing you again soon when you are back in Boone, NC.
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Nidhi R wrote a review Jul 2021
Bradenton, Florida5 contributions2 helpful votes
Located close to market. Free parking. Great breakfast options. DC Fast EV chargers located within mile from this location. Several restaurants are close by. Room was nice and clean, they had limited to no room service because of staffing issues.
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: DC Fast EV chargers located in town. Within a mile.
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Helpful
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Response from Stephanie OBrien, General Manager at Holiday Inn Express Boone, an IHG hotel
Responded 8 Jul 2021
Thank you for taking the time to provide feedback in regards to your recent stay with us. We love hearing back from all of our guests. I am delighted to know that you enjoyed your stay with us. We look forward to seeing you again soon when you are back in Boone, NC.
Read more
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PRICE RANGE
US$96 - US$219 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express boone hotel boone, holiday inn boone, boone holiday inn express
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsBoone
NUMBER OF ROOMS
129
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Frequently Asked Questions about Holiday Inn Express Boone, an IHG hotel
Which popular attractions are close to Holiday Inn Express Boone, an IHG hotel?
Nearby attractions include Cornerstone Bookstore (0.1 km), 10 High Country Lanes (0.4 km), and Laugh Magic Parlor (0.01 km).
What are some of the property amenities at Holiday Inn Express Boone, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express Boone, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Boone, an IHG hotel?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
Is parking available at Holiday Inn Express Boone, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Boone, an IHG hotel?
Conveniently located restaurants include Mint Cuisine of India, Coyote Kitchen, and Stick Boy Kitchen.
Are there opportunities to exercise at Holiday Inn Express Boone, an IHG hotel?
Yes, guests have access to a pool during their stay.
Does Holiday Inn Express Boone, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Holiday Inn Express Boone, an IHG hotel?
Many travellers enjoy visiting Moses H. Cone Memorial Park (5.9 km), Flat Top Manor (6.3 km), and The Jones House Cultural and Community Center (3.3 km).
Does Holiday Inn Express Boone, an IHG hotel have any great views?
Yes, guests often enjoy the mountain view available here.
Is Holiday Inn Express Boone, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.