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Embassy Suites by Hilton Raleigh - Durham/Research Triangle

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#4 of 22 Hotels in Cary
Certificate of Excellence
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Embassy Suites by Hilton Raleigh - Durham\/Research Triangle
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875 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Raleigh - Durham/Research Triangle
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Showing 862: English reviews
Pisgah Forest, North Carolina, United States
Reviewed 21 November 2016

Disappointed that basic expectations for accommodations didn't happen at this Raleigh hotel. Shower head had a single stream and was essentially unusable. TV had poor cable service and signal kept scrambling.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Annie M
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Annie M, We are very sorry that your stay with us was not as enjoyable as it could have been. We appreciate you staying with us and for taking the time to share your comments. We will certainly look into the items you brought up and will work on resolving so other will not experience the same issues. Thank...

Boston, Massachusetts
Reviewed 21 November 2016

I would like to quickly mention how hospitable the hotel was to me last week. I was there for a symposium, had time to kill and asked to use their exercise room which they graciously let me do with a smile even though I was not a guest (and they knew it). Nice!

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Helpful?
Thank gp501
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear GP501, Thank you for taking the time to share your kind words. The staff tries very hard to provide a clean and friendly environment to all our guests. I am glad they were able to assist with your need and hope you will consider us if you have a need in the future. Sincerely, Bill McCallen General Manager

Florida
Reviewed 19 November 2016 via mobile

Business brings me to this property a few times a year - and honestly, there have been no visible renovations in a long time! While I am sure I am probably wrong, the suite furniture, rugs, bathrooms haven't see a reno in a long time. I was provided a 'premium floor' room. Upon consulting other members of my business group,...

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Helpful?
Thank FloridaZonker
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear FloridaZonker, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. As you experienced we are certainly not the newest most modern Hotel in the market but did recently renovate all the bathrooms here. We will be going thru a complete renovation in the near...

Raleigh, North Carolina
Reviewed 18 November 2016

I was responsable for planning a conference for ~150 peole. This was a great place to work with. All the guest rooms were suites and there was a conference area attched to the hotel. All my attendees were very pleased expect for the couple of folks who always compain and want free things!

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Helpful?
Thank Tuckergsd
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Tuckergsd, Awesome that the group and the event was enjoyed by the majority. We try very hard to provide a clean friendly venue for all guests and groups and it sounds as if your participants found it to be a great location. We sincerely appreciate the trust you bestowed on us to host your event and hope that you...

ACY
Reviewed 15 November 2016

The desk agent bungled my Early check in, but The rest of the hotel staff was very professional and courteous. The complimentary breakfast can't be beat for the money. Unlike some locations where they give you drink vouchers, this location lets you drink to your heart's content.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank luquayz
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Luquayz, We are very sorry that your early arrival request did not go as expected. We are at times able to honor early arrival request but at times we are at the mercy of the departing guests and them adhering to the check out times. Needless to say I am happy that you were happy with the rest of...

Cary, United States
Reviewed 15 November 2016

Wonderful stay. Very clean. Beds were very comfortable. The breakfast was nice. Coffee was great! Convenient location, close to some shopping and highway. Complementary internet service worked flawlessly. The appearance of the hotel is quick awesome! All of the rooms doors are in a hall that is open to the center. It can get loud (which you can hear in...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 671kerit
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear 671kerit, Thank you for the kind words about your stay. We are proud that you would recommend us and will certainly try to attain the same result with anyone you may be able to send our way. Thank you for taking the time and for staying with us. Sincerely, Bill McCallen General Manager

Syracuse, United States
Reviewed 14 November 2016

Excellent experience. Highly Recommend. Staff, service, facility, room were all great. Great location near SAS Institute. Also, shuttle service to SAS and airport was big benefit of staying at this hotel.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank hughm774
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Hughm774, We are very happy that you enjoyed your stay with us. We appreciate you taking the time to share your comments and hope to see you again when you travel to the area. Sincerely, Bill McCallen General Manager

Lanham, Maryland
Reviewed 14 November 2016

The hotel was nice but could use more options for the breakfast and more availability for higher floor rooms available for gold and diamond members. Along with acknowledging you as a gold and diamond member and having your goody complimentary bags prepared before arrival.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank tanishab681
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear tanishab681, Thank you for taking the time to share your comments about your recent stay with us. I appreciate the comments as it provides us with an oppurtunity to improve and provide a higher caliber of service to all our guests. We will certainly use your suggestions as input to help the process. We certainly appreciate your loyalty as...

Annapolis, Maryland
Reviewed 13 November 2016

The hotel is well appointed. The rooms are very clean. The amenities are great for families. We each had a room with a television. The fridge and microwave were a great convenience. The kids loves the playing in the pool for hours prior to our family function. The gym was also nicely appointed and enjoyed by the adults.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 544kamm
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear 544kamm, Thank you very much for taking the time to share your comments about your recent stay with us. We are very pleased that you enjoyed your stay and hope you will stay with us again if travel brings you to the area. Sincerely, Bill McCallen General Manager

Charleston, South Carolina
Reviewed 10 November 2016

The hotel is a good value. Look around for pricing. The rooms decor is a little dated but very clean and convenient. The indoor pool was a fun amenity for our family. The suites are roomy and. Omfortable. I would stay again with no hesitation. Breakfast was very good .

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank emdek
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Emdek, We are very pleased that you enjoyed your stay with us. The staff is very prideful in trying to provide a safe, clean and friendly environment for all our guests. We hope that we will be undergoing a renovation soon and the our datedness will be corrected. Thank you for taking the time to share your comments and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Raleigh - Durham/Research Triangle

Address: 201 Harrison Oaks Boulevard, Cary, NC 27513
Region: United States > North Carolina > Cary
Price Range: $206 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Durham/Research Triangle 3.5*
Number of rooms: 273
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Also Known As:
Embassy Suites Cary
Cary Embassy Suites
Hotel Style:
#2 Romantic Hotel in Cary
#3 Family Hotel in Cary
#7 Business Hotel in Cary
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Raleigh - Durham/Research Triangle staff and other travellers.
7 questions
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Warwick, United Kingdom
South Orange, New Jersey, United States
Raleigh, North Carolina
over a year ago
Wilmington, North Carolina
over a year ago

See all questions (7)

Questions? Get answers from Embassy Suites by Hilton Raleigh - Durham/Research Triangle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“8th floor premium rooms are awesome.”
143MichaelG143, 25 Feb 2017 | Read review
“Chose the higher floors for a quieter stay.”
822tracyt, 15 Feb 2017 | Read review
“Higher floors are very quiet”
vricherson, 14 Feb 2017 | Read review
“I prefer rooms on the higher levels since the rooms overlook the main atrium”
TarheelZee, 18 Dec 2016 | Read review
“Rooms on the higher levels are quieter.”
LuckyMan66, 4 Dec 2016 | Read review
5 of 5