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DoubleTree by Hilton Raleigh - Cary

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#3 of 22 Hotels in Cary
Certificate of Excellence
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DoubleTree by Hilton Raleigh - Cary
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574 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Raleigh - Cary
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Showing 565: English reviews
Richmond, Virginia
Reviewed 25 October 2016

The hotel was great. The staff was very friendly and accommodating. The location of the hotel was perfect. There was shopping and restaurants close by. The front desk clerk was able to recommend a few places to eat and visit.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 868ajames
1DOS1, Director of Sales at DoubleTree by Hilton Raleigh - Cary, responded to this review

Thanks so much 868ajames for sharing your DoubleTree Raleigh-Cary guest experience. We're so pleased that you enjoyed our friendly staff and great location near shopping, restaurants and movie theaters. We hope to earn your repeat business if travel brings you back to Cary. Thank you.

Munich, Germany
Reviewed 23 October 2016

Solid DoubleTree. Nice atmosphere. Nice and well sorted small shop instead of mini-bar, even with small snacks/sandwiches. Staff was friendly. Breakfast solid + normal for this category. Location is the strong point: You're fast in the business park close by, fast in Cary, fast in Raleigh, and also fast at a small lake which is ideal for jogging.

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Helpful?
Thank Alexander Z
1DOS1, Director of Sales at DoubleTree by Hilton Raleigh - Cary, responded to this review

Dear Alexander Z, Thank you for the very nice comments regarding your DoubleTree Raleigh-Cary guest experience. We're so pleased that you enjoyed our great location, well-stocked market and our full service restaurant. We look forward to your return if travel brings you back to Raleigh-Cary. Thank you!

Brunswick, Md.
Reviewed 23 October 2016

From the beginning check-in process, we could not have been more pleased with our stay at this location! Thank you TK for your help with our check-in! Thank you for personally making sure we had a refrigerator in our room. FYI....those cookies at check-in were out of this world!!! Make sure you get one of those! Thank you Brenda for...

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Helpful?
Thank Vicki A
1DOS1, Director of Sales at DoubleTree by Hilton Raleigh - Cary, responded to this review

Vicki A, it was our pleasure to earn your DoubleTree Raleigh-Cary business. Thank you for the very nice five-star review. TK and Brenda appreciate your comments regarding their stellar customer service. We'll also pass-along your yummy comment to the fresh cookies awaiting our guests arrival. :) We hope to see you again sometime soon. Thank you!

Havelock, North Carolina
Reviewed 14 October 2016

Service sucked. Power went out through the day. Only wanted to refund me one day. They told me breakfast was not included but I payed for it when I prepared for room. The room is not what was advertised.

Review collected in partnership with DoubleTree by Hilton
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Thank AaronGC22
1DOS1, Director of Sales at DoubleTree by Hilton Raleigh - Cary, responded to this review

Dear AaronGC22, We're sorry that our normally high-level of guest service did not meet your expectations. Losing our power during Hurricane Matthew was not something we could control. We hope that if travel brings you back to Raleigh-Cary you give us another chance to earn your business. Thank you.

Zurich, Switzerland
Reviewed 6 October 2016

Unexplained early morning exterior noise to waken you from your sleep , extremely frustratingly erratic housekeeping & take it or leave it laid back attitude at breakfast time ( sometimes pleasant/ sometimes could hardly care less) meant our week here was not as pleasant & comfortable as it should've been. Of course it's not 5 Star -- we all know...

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Thank John N
1DOS1, Director of Sales at DoubleTree by Hilton Raleigh - Cary, responded to this review

Dear John N, We are sorry that your guest experience wasn't up to your expectations or ours. Not knowing the exact circumstance, I can't comment about exterior morning noise you mention. We take great pride in delivering excellent Hilton-quality guest service. We hope that if travel brings you back to Cary, you'll give us another chance to earn your business....

Simi valley, United States
Reviewed 5 October 2016

The Hotel was clean and well maintained. The room was quiet on the top floor. The staff was attentive and professional. Breakfast is not included but reasonable for the variety of food offered. Good location for freeway access. Plenty of good restaurants in the area and stores.

Review collected in partnership with DoubleTree by Hilton
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Thank Robert N
1DOS1, Director of Sales at DoubleTree by Hilton Raleigh - Cary, responded to this review

Thank you Robert N for sharing your DoubleTree Raleigh-Cary guest experience with everyone. We certainly appreciate you for choosing to stay with us. Thank you for recognizing the efforts of our attentive and professional staff. Please come back and see us again. Thank you.

Reviewed 2 October 2016 via mobile

I've stayed a few Hilton properties in my day and met many a bartender. But I have to admit, as a bar trainer and manager for a larger Corporation I was very stimulated by Sara at this location. She possessed poise and purpose. And when I had an indecisive moment she offered a cocktail I had not heard of...and in...

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Thank Douglas K
1DOS1, Director of Sales at DoubleTree by Hilton Raleigh - Cary, responded to this review

Thank you Douglas K for the very nice comments regarding Sara. We certainly appreciate your feedback, which has already been shared with our team. It was our pleasure to earn your business. Safe travels to you!

Outer Banks, North Carolina
Reviewed 1 October 2016 via mobile

The property is well maintained. Everyone I encountered was friendly and smiling. We received exceptional service at the front desk. Breakfast is available for purchase in their restaurant. I did not have breakfast so I can't speak to the value of it but I think it would be safe to say that it is probably good considering this hotel as...

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Thank Willette B
1DOS1, Director of Sales at DoubleTree by Hilton Raleigh - Cary, responded to this review

To thumbs-up to you Willette B! We're pleased that your recent DoubleTree Raleigh-Cary visit was a good one. Thanks for sharing your guest experience.

Bottighofen, Switzerland
Reviewed 1 October 2016

I have been visiting the Dbl Tree Hilton September 2016 for 3 nights on a business trip. Overall a disappointing experience. Rooms and cleaness are ok. All the res was inadequat. Service quality, breakfast, in room dining and tv are far below average. Better use the Dbl tree at Raleigh Airport

Review collected in partnership with DoubleTree by Hilton
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Thank Heiko S
1DOS1, Director of Sales at DoubleTree by Hilton Raleigh - Cary, responded to this review

Dear Heiko S, We appreciate your loyalty to the DoubleTree brand but we're sorry that your experience didn't match that of most of our guests. In an effort to surpass your guest expectations, we would like to speak to you regarding details of your stay.

Charlote, United States
Reviewed 1 October 2016

Everything about the stay was consistently good. I'd say the highlight was our service. The staff was quick and friendly. The room service meal was ok, not excellent. Good eggs. My coworkers tend to stay here each time we are in town visiting our office in Cary. I've only heard positive things - people love the cookies.

Review collected in partnership with DoubleTree by Hilton
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Thank Erin M
1DOS1, Director of Sales at DoubleTree by Hilton Raleigh - Cary, responded to this review

Thank you Erin M for sharing your DoubleTree Raleigh-Cary experience with everyone. We certainly appreciate your comments regarding our customer service and cookies! We look forward to earning your business next time travel brings you back to Cary. Thank you!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Free Parking
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Attending an NC State football game at Carter-Finley Stadium, concert or NHL hockey game at PNC Arena? Concert at Cary's Koka Booth Amphitheater? Uber fares from the hotel are only $10. DoubleTree by Hilton Raleigh-Cary is conveniently located in Cary, North Carolina adjacent to the Crossroads Shopping Plaza between Raleigh and Research Triangle Park--just a short walk to over 70 stores, restaurants and IMAX movie theater complex. Located near several businesses and attractions, this Cary, North Carolina hotel is close to downtown Raleigh, RDU Airport, Regency Park, North Carolina State University, WakeMed Cary Hospital, NC State Fairgrounds, PNC Arena, Carter-Finley Stadium, Wake Med Soccer Park, Triangle Aquatic Center, Koka Booth Amphitheater, Triangle Aquatic Center, Time Warner Music Pavilion, Cary Tennis Center, and much more. The DoubleTree by Hilton Raleigh Cary Hotel is conveniently close to several colleges and universities including North Carolina State University (NC State), Meredith College, St. Augustine University, Peace College and Shaw University. We are a just a short drive to all. The Ideal Cary Hotel Amenities... DoubleTree by Hilton Raleigh Cary Hotel is a contemporary hotel featuring tastefully simple, uncluttered design with honest, uncomplicated comfort. This Cary, NC hotel offers smartly designed guest rooms, sleekly designed sunlit lobby with dual-sided fireplace, full service on-site restaurant and bar, room service, free high-speed Internet, free business center, indoor pool, large state-of-the-art fitness center, 24-Hour grab-n-go pantry, free bottled water, and much more. We are a 100% smoke free hotel. Looking to a plan a meeting or event in Cary or Raleigh, NC? DoubleTree by Hilton Raleigh Cary Hotel offers over 1,600 square feet of flexible meeting space perfect for board meetings, training, conferences, conventions, receptions, reunions, and more. See you soon! ... more   less 

Additional Information about DoubleTree by Hilton Raleigh - Cary

Address: 500 Caitboo Avenue, Cary, NC 27518
Region: United States > North Carolina > Cary
Price Range: $136 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Raleigh - Cary 3.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Doubletree By Hilton Raleigh-Cary Hotel Cary
Hotel Style:
#2 Family Hotel in Cary
#3 Romantic Hotel in Cary
#5 Business Hotel in Cary
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Raleigh - Cary staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Raleigh - Cary staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on top floor were quieter”
 of 5 bubbles vicvpecka, 22 Dec 2016 | Read review
“Ask for room on the backside of hotel as rooms facing the front are loud.”
 of 5 bubbles jcmallard1, 12 Nov 2016 | Read review
“We like the higher floor and away from the elevator”
 of 5 bubbles VickiA156, 22 Oct 2016 | Read review
“The windows don't completely black out so bring a mask if you need total darkness for sleep.”
 of 5 bubbles Duchess_of_Winter, 24 Jul 2016 | Read review
“Requesting a 5th floor room is a must for the quite and the views.”
 of 5 bubbles 29debg, 11 May 2016 | Read review
5 of 5