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Holiday Inn Hotel & Suites Raleigh - Cary

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#8 of 22 Hotels in Cary
Certificate of Excellence
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Holiday Inn Hotel & Suites Raleigh - Cary
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428 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Hotel & Suites Raleigh - Cary
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Showing 426: English reviews
Charlotte, North Carolina
1 review
Reviewed 9 September 2016

This hotel was great. Check in was quick and easy. My room was clean and comfortable. Upon check out Saturday morning we were greeted by Nicolette with a smile, she helped me with directions and a few recommendations on places to go to shop. Breakfast was okay. The gym was clean and fully equipped to my liking. Overall this hotel... More 

Helpful?
Thank _yannidreamz
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear _yannidreamz Thank you for your review of your recent stay here at the Holiday Inn and Suites. Nicolette is a great addition to our stay and very knowledgeable of the area and what Cary and Raleigh has to offer We look forward to your return here at the Holiday Inn and Suites Raleigh Cary Have a great day More 

Springfield, Illinois, United States
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 August 2016 via mobile

Am I expecting too much from a 'branded' hotel. Should I expect to find more than power outlet at the desk? Should I expect the curtains to have no holes in them? Should I expect a point to charge my phone next to the bed? Should I expect a musty smell as I open the door to my room. Well... More 

Helpful?
Thank Paul A
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Paul A. My deepest apologizes for the Holiday Inn Hotel and Suites Raleigh/Cary not meeting your expectations. I would like to discuss your stay directly when you are able to talk Please reach out to me at 919-851-1220 ext 7150 Thank you More 

Ashfield, Massachusetts
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 August 2016

While it is a typical chain hotel for all that means both good and bad; this Holiday Inn is notable for its cleanliness and it's very helpful and courteous staff. The location is very good in terms of nearby eating and drinking places, and access to the airport and the network of highways on the west side of Raleigh.

Helpful?
1 Thank RobertMass013
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear RobertMass013 Thank you very much for the kind comments. We pride ourselves in maintaining the hotel and always having a courteous , friendly staff. As you said our location is very good as we are adjacent to CrossRoads Plaza full of shops and food establishments. We look forward to seeing you again next time your travel needs bring you... More 

Cochranton, Pennsylvania
1 review
Reviewed 27 July 2016

I had a concern about the room charge and was told there was nothing that could be done about it. The next morning when I went to check-out, the manager Adonis had taken care of my concern and made an adjustment to my bill. Adonis was very friendly, polite and I appreciated his great customer service.

Helpful?
Thank baker169
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Baker169 Thank you for the kind comments We are glad Adonis assisted you with your concerns during you stay and you left satisfied We look forward to having you stay with us when your travels brings you to Raleigh/Cary, NC again Have a great day Diab More 

Charleston, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 July 2016

This hotel was a great value and it was clean and nice and in a great location. I would especially like to say thank you to Pam the desk clerk for being so friendly and helpful. The rest of the staff was great too. She recommended a great park for me to go running. When I go back in the... More 

Helpful?
Thank Cori C
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Cori C Thank you for the kind comments We greatly appreciate you staying with us recently and that you enjoyed your stay and interaction with Pam and the rest of our staff. We look forward to having you stay with us again the next time you are in Raleigh/Cary, NC Have a great day Diab More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2016 via mobile

Top notch customer service!!! I was lucky enough to get Pam when I called to book a room. She was absolutely WONDERFUL! Pam helped me with my reservations, she even upgraded me when I inquired about possibly needing to check in earl. She wanted to make sure I would not have any problems when I arrived. Pam did not stop... More 

Helpful?
1 Thank Kim F
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Kim F Thank you very much for the kind comments We are very lucky to have all your great staff members including Pam, our Guest Experience Champion. We look forward to having you stay with us when your travels bring you to Raleigh/Cary, NC Have a great day Diab More 

Wilmington, North Carolina
1 review
Reviewed 3 July 2016

Room and amenities were great. The staff was very kind and helpful. Breakfast was a bit pricey for same items Comfort Inn gives for free. We went to a local restaurant for breakfast, which was the same price and made from better ingredients. The hotel was great! We will likely be back as long as the price doesn't keep going... More 

Helpful?
Thank purpleamethyst21
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Purpleamethyst21 Thank you for the kind comments. We pride our staff in giving great guest service and understand there are other local breakfast option priced differently but appreciate that you stayed with us and will be returning the next time you are in Raleigh/Cary Have a great day Diab More 

Charlottesville, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2016

Staff was very friendly and helpful. Pam at the front desk was extremely nice. The rooms and hallways were very clean and breakfast was delicious! It was in a nice area of town and we were able to walk to a local restaurant for dinner. We would highly recommend staying here when in Raleigh!

Helpful?
1 Thank Sheri B
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Good afternoon Sheri B Thank you very much for the kind review and complimenting Pam for her friendly personality. We are grateful to have Pam on our staff. Thank you for eating in our restaurant for breakfast and enjoying the local area. We hope you will select to stay at the Holiday Inn and Suites Cary the next time you... More 

Granite Falls, North Carolina
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 June 2016

What a friendly and efficient staff at the Holiday Inn! The accommodations were good but it was difficult to adjust the air to a comfortable temperature in my room. I was told that breakfast was an additional $10 for a hot breakfast upon check in. It was worth that but it would be nice to have it included in the... More 

Helpful?
Thank RMSW54
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear RMSW54, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location and we certainly appreciate your nice feedback on our staff. On the other hand, we would like to apologize for not living up to your expectations regarding our air-conditioning system. We also regret... More 

Durham, North Carolina
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 May 2016

I stayed here with my wife May 6th-8th for her birthday weekend. I opted for a room with a hot tub as we both work many hours, and we wanted to relax as much as possible by soaking in the tub. The staff was very friendly, and the room was spacious and comfortable. We put the fridge to good use,... More 

Helpful?
Thank T A U
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear T A U We are glad you selected to stay at the Holiday Inn and Suites Cary over your wife's birthday weekend. Thank you for providing us with your stay feedback Please come stay with us again in the future Have a great day and weekend More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover the Quality Excellence Torchbearer Award Winning hotel, the Holiday Inn Hotel & Suites Raleigh/Cary. The property has just completed a multi-million dollar renovation and is now 100% non-smoking, so we encourage you to "Look Again." ... more   less 

Additional Information about Holiday Inn Hotel & Suites Raleigh - Cary

Address: 5630 Dillard Dr., Cary, NC 27518
Region: United States > North Carolina > Cary
Price Range: $141 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Raleigh - Cary 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Raleigh - Cary
Holiday Inn Cary
Cary Holiday Inn
Hotel Style:
#2 Business Hotel in Cary
#6 Family Hotel in Cary
#7 Romantic Hotel in Cary
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Raleigh - Cary staff and other travellers.
4 questions
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Questions? Get answers from Holiday Inn Hotel & Suites Raleigh - Cary staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the 2nd floor near the elevator and did not experience any noise from the hallway.”
 of 5 bubbles RitaR902, 15 Nov 2016 | Read review
“We liked the 6th floor away from the elevator.”
 of 5 bubbles teamseattle4511, 27 Sep 2016 | Read review
“High floor so that no one is above you with noise.”
 of 5 bubbles 317mistyh, 29 Apr 2016 | Read review
“Choose a room overlooking the main porch ( mine #222)”
 of 5 bubbles arunabhm2014, 6 Mar 2016 | Read review
“If you need a room close to elevator or on ground floor, ask ahead of time they will try to accommodate your needs.”
 of 5 bubbles KandyLippincott, 4 Mar 2016 | Read review
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