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Sheraton Chapel Hill Hotel

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Sheraton Chapel Hill Hotel
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364 Reviews from our TripAdvisor Community

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Showing 360: English reviews
Clarksville
Reviewed 3 days ago NEW

In town for a business trip. Hotel was very nice. Bed was very comfortable. Only complaint is the shower head is mounted to low. I'm 6 feet and it was mounted at about 5 feet. It was close to restaurants and other attractions.

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Helpful?
Thank Jerry P
Atlanta
Reviewed 3 days ago NEWvia mobile

Pros: less than 10 min. To campus, decent buffet breakfast, McDonalds around corner, SPG room had nice furniture. Cons: stains, structural issues abound Rooms on back of hotel do not have balconies, 345 is spg at back.

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Thank BJAJDA
Kill Devil Hills, North Carolina
Reviewed 1 week ago

This was our second multi-day stay at this property. Nice hotel with very pleasant staff. It's older but in pretty good shape. Make sure to request a room with a balcony. There's a good restaurant on the property with a great staff and good food.

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Helpful?
Thank Brian M
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for the great review. I am very happy to here you enjoyed your stay.

Los Angeles
Reviewed 1 week ago

For the relatively modest price, this hotel is a great choice. The check-in person I dealt with, Byron?, was superbly professional and the massive lobby is elegant. There is a waiver to fill out for dogs and pets are requested to be in kennels when left alone (we chose not to leave him alone because we don't crate our dog)....

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Helpful?
Thank 5StarBohemian
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to write a 5 star review. We enjoy serving our guests and their pets. I hope to have a chance to meet you next time you stay.

Washington DC
Reviewed 3 weeks ago

Staff here are great. Rooms were comfortable and free wifi and parking. Food and room service were great. Room service contact Roxana H was fantastic. She was very personable and recommended great items off the menu. Great stay and great hotel for business travel!

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Helpful?
Thank AATEDD
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

I am glad you were able to stay with us for your business travel. We are fortunate to have Roxana on our room service team. Your feedback is greatly appreciated.

Wilmington, North Carolina
Reviewed 3 weeks ago

We like staying here because they are clean, friendly and you get a lot for your money. Take advantage of the club level and worth the extra money. Clean pool and work out room and very nice front desk staff.

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Helpful?
Thank amham1
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

I am glad to hear you enjoyed the club lounge and our other facilities. Our staff take great pride in their work and your comments mean a lot. Thank you.

Bel Air
Reviewed 4 weeks ago

This is the base hotel always chosen for UNC Homecoming activities. As always it is clean, serviceable, and comfortable. Great access to shopping in Chapel Hill or Durham. Convenient for business or pleasure to Chapel Hill. Great access to the highway as well.

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Helpful?
Thank Walter E
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

It is a great pleasure to host this event each year. We are looking forward to next year and any other opportunities to serve you in-between. Thank you for the review.

Gaithersburg, Maryland
Reviewed 29 October 2016

First, let me say the hotel is in a good location. Near the freeway, very close to UNC. If you're traveling between Chapel Hill and Durham, it's great. But the location could not make up for the stench in my rom. When checked in, I was met with an overwhelming damp smell. I turned down the AC thinking it was...

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1Thank dianapY571AT
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. Please accept our sincere apologies for us not meeting your expectations during this visit. I have shared your feedback with our operations team so we can improve our services. Hope you give us another opportunity to deliver you the hospitality that we are known for. Sincerely, Nitin K.

Auburn Hills, Michigan
Reviewed 25 October 2016

I was pleased with my stay, and the best part was the restaurant. Your chef is AWESOME! I was really impressed with the food preparation for dinner. Breakfast was pretty good too. One day the milk on the breakfast buffet was spoiled though.

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1Thank aida_owens
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

I appreciate your feedback. It sounds like you enjoyed your stay. I always want to know of any issues you have during your stay. I hope you will come again soon so we can demonstrate more of our great food and service. Thank you.

Sumter
Reviewed 24 October 2016

Overall a very nice facility. Nice location, nice amenities, clean, nice floor plan, and good food (though pricey...$20 for meatloaf and mashed potatoes is a bit much. However, we did have a minor customer service issue. At check in, the clerk had trouble finding our reservation. After some scrambling, he got us all rooms and keys. My key didn't work...

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Helpful?
1Thank Nicole M
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for providing us your feedback. I would like to know more details about your check-in. Your safety aong with hotel cleanliness and customer service are top priorities for us. I hope you will come again soon and allow us to demonstrate the service we are well known for.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Sheraton Chapel Hill Hotel. Our Chapel Hill hotel delivers something unforgettable for everyone from exciting nightlife to thrilling local attractions and tons of outdoor adventure. ... more   less 

Additional Information about Sheraton Chapel Hill Hotel

Address: 1 Europa Dr, Chapel Hill, NC 27517-2301
Region: United States > North Carolina > Chapel Hill
Price Range: $158 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chapel Hill Hotel 3.5*
Number of rooms: 168
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Also Known As:
Sheraton Chapel Hill
Chapel Hill Sheraton
Hotel Style:
#7 Business Hotel in Chapel Hill
#10 Family Hotel in Chapel Hill
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Chapel Hill Hotel staff and other travellers.
2 questions
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4 months ago
Cleveland, ohio
over a year ago

See all questions (2)

Questions? Get answers from Sheraton Chapel Hill Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room with a balcony!”
 of 5 bubbles McAir, 28 Nov 2016 | Read review
“Balcony rooms for fresh air. Not first floor if you don't have a dog.”
 of 5 bubbles 5StarBohemian, 24 Nov 2016 | Read review
“Bathroom can use some upgrades. ”
 of 5 bubbles 886waltere, 7 Nov 2016 | Read review
“My quiet room was on the back side of the hotel, facing a forest.”
 of 5 bubbles momtravl, 11 Oct 2016 | Read review
“Temp set at 67 when we entered which was too cold. ”
 of 5 bubbles E3871XTamyp, 21 Sep 2016 | Read review
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