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Sheraton Chapel Hill Hotel

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Sheraton Chapel Hill Hotel
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372 Reviews from our TripAdvisor Community

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Showing 368: English reviews
Stockholm
Reviewed 23 October 2014

I had a great stay at Sheraton in Chapel Hill! Reception desk always helpful and friendly. The bed was a dream and I slept like a baby. There is a shuttle service avalable and full points for breakfast!

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Helpful?
Thank Asa74
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Dear Asa74, Thank you so much for reviewing our property. We are delighted you had such an awesome experience, and look very forward to our next chance to WOW you! Until we see you next, Steven Cory

Madison, Georgia
Reviewed 16 October 2014

Our first stay. We were given a room behind the elevator shaft. The room had very stained carpet and headboards that were very worn. The elevator was annoying so next morning we requested another room. The room they changed us to was a "preferred room for members of their sheraton rewards program. What a difference! The room was so much...

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Helpful?
Thank woop9p
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Dear woop9p, We are so glad that you enjoyed your stay, and your upgraded room. I am saddened your experience started a little rocky, but am elated we were able to rectify the situation to your satisfaction. Our SPG rooms are a great asset! Please reach out to me personally upon your next visit to Chapel Hill, I would love...

new jersey
Reviewed 15 October 2014

Went there for business on 10/13. Hotel halls were dirty and need a good cleaning. I am a Starwood platinum member and the room was very small and not too clean. 1 hour after I checked in went to get in elevators to go to a meeting and all were out of service and I was on the 4 the...

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Helpful?
Thank cchriscap
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. I apologize that we did not meet your expectations during your recent stay and for the inconvenience in regards to the malfunction of the elevators. I would like to discuss your concerns further to provide a satisfactory resolution. I can be reached at 919-968-4900. Nitin Khanna General Manager

Wellesley Island
Reviewed 14 October 2014 via mobile

We secured a great rate and were very comfortable in our king room with balcony and fridge. Incentives are provided if you elect to hang and reuse your linens. Food coupon offered if you sign up for SPG program. Well located, so we opted out of hotel dining in favor of the foodie paradise the region offers. Hotel did not...

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Helpful?
Thank lettrix
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for sharing your recent experience at the Sheraton Chapel Hill. We are glad you enjoyed your stay and we look forward to serving you back soon. Sincerely, Nitin Khanna

North Carolina
Reviewed 10 October 2014

Arrived early morning for a conference last week and my room was ready. The room was spacious and clean. The furnishings were updated and the staff was very helpful. Food was delicious. Great place to stay.

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Helpful?
Thank AWBNorthCarolina
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us with your great review. We are very proud of our team and glad you had a memorable experience. We look forward to having you back at the Sheraton. Sincerely, Nitin Khanna

Wilmington, NC
Reviewed 7 October 2014

I stayed last week for a conference. The weather was great, the rooms were nice and updated, and the staff was excellent. If work ever brings me back to the area, I'd definitely stay at this hotel again.

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Helpful?
Thank Southerntrave
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for this amazing review. I am glad you enjoyed your stay. We look forward to serving you in the future. Sincerely, Nitin Khanna

Easley, South Carolina
Reviewed 19 September 2014

Every staff member that I talked to was super nice. Front desk was very helpful Traveling with a service dog and they went out of their way to make sure we were in a accessible room. Gave me late checkout to keep my medicine in the refridgerator. Excellent Lobby area. Popcorn and lemonade served in the afternoon. I did not...

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Helpful?
Thank pinkybeach
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to review the Sheraton Chapel Hill. Our staff truly are the best part of this hotel. I would like an opportunity to earn 5 stars for your next stay, so please let us know if we can assist you in the future.

Greeley, colorado
Reviewed 16 September 2014 via mobile

I recently stayed here to attend a conference at Duke. I did not rent a car so planned to use the hotel shuttle to and from my meeting. While the staff told me this would be no problem the reality was different. They have only one shuttle and were usually double booked. I spent an average of 30-45 minutes waiting...

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Helpful?
Thank worldtraveler795
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your review. Your feedback is very helpful. I apologize for the miscommunication regarding our shuttle; our complimentary shuttle covers a 5 mile radius around the hotel. I am glad you found your room to be quiet, plush, and clean. If there is anything we can do during your next stay to earn a 5 star review, please...

No. California
Reviewed 16 September 2014

The more charming options were booked, so I stayed here. Rather bland hotel. Restaurant food good but a bit gloomy. The outdoor pool, which my room had a view of, was beautiful and seemed to stay open all night. It wasn't used much but I loved it. Bed OK, very clean. Not right in town, but not far either. Seemed...

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Helpful?
Thank lisavs
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for reviewing the Sheraton Chapel Hill. Your feedback means a lot to the staff. Especially the note about our housekeeping room cleanliness. Please let us know how we can achieve 5 stars during your next stay.

Beckley, West Virginia, United States
Reviewed 16 September 2014

We frequently visit Durham, and this is our go-to hotel when we visit. I reviewed the hotel about 18 months ago, and it is worth a second review. The hotel is located on 15-501 (Durham-Chapel Hill Blvd) just inside CH city limits. Ample self parking. Pets welcome. Public spaces are well maintained. On premises exercise facility is nicer than most....

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Helpful?
Thank David S
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

I appreciate your review. The location of this property is a key feature for people who need access to Durham and Chapel Hill. We would like to earn 5 stars for your next stay, so please let us know where we can improve while you are here. Thank you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Sheraton Chapel Hill Hotel. Our Chapel Hill hotel delivers something unforgettable for everyone from exciting nightlife to thrilling local attractions and tons of outdoor adventure. ... more   less 

Additional Information about Sheraton Chapel Hill Hotel

Address: One Europa Drive, Chapel Hill, NC 27517
Region: United States > North Carolina > Chapel Hill
Price Range: $170 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chapel Hill Hotel 3.5*
Number of rooms: 168
Reservation Options:
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Also Known As:
Sheraton Chapel Hill
Chapel Hill Sheraton
Hotel Style:
#7 Business Hotel in Chapel Hill
#10 Family Hotel in Chapel Hill
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Chapel Hill Hotel staff and other travellers.
2 questions
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7 months ago
Cleveland, ohio
over a year ago

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Questions? Get answers from Sheraton Chapel Hill Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Starwood Preferred Guest rooms seem to have more room.”
 of 5 bubbles mothersalon, 3 Jan 2017 | Read review
“Request a room with a balcony!”
 of 5 bubbles McAir, 28 Nov 2016 | Read review
“Balcony rooms for fresh air. Not first floor if you don't have a dog.”
 of 5 bubbles 5StarBohemian, 24 Nov 2016 | Read review
“Bathroom can use some upgrades. ”
 of 5 bubbles 886waltere, 7 Nov 2016 | Read review
“My quiet room was on the back side of the hotel, facing a forest.”
 of 5 bubbles momtravl, 11 Oct 2016 | Read review
5 of 5