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Traveller (117)
Room & Suite (58)
Dining (2)
Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“great location”(102 reviews)
“pillow menu”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star accommodation
All hotel details
Additional information
Offers from The Franklin
Special Offer: Double Points, Every Stay
Hotel deals
Offers from The Franklin
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (731)
Filter reviews
729 results
Traveller rating
543
118
44
16
8
Traveller type
Time of year
LanguageEnglish
543
118
44
16
8
Show reviews that mention
All reviewsgreat locationpillow menumade to order breakfastprivate balconyparking garagewalking distanceboutique hotellovely hotelcollege towncookiesunc campusrooms are spaciousking bedturn down servicedefinitely stay here againenjoyed my staycarolina inn
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1 - 5 of 729 reviews
Reviewed 5 days ago via mobile

Had dinner with friends at this location and the food was great. One of the nice things about this location is the options. Our crew had various dietary restriction. One gluten free, two vegan, and one carb free this place was able to offer many...More

Thank Gregory C
Response from Jay P, General Manager at The FranklinResponded 4 days ago

Gregory C, Thanks for your post - our new food menu in our bar is really surprising folks with how good it is. Hope you'll come back often! Jay

Hotel's Favourite
Reviewed 26 June 2018 via mobile

I have never stayed in Chapel Hill but if I come back again I want to stay right here. The hotel has a wonderful location - shops, restaurants and a “cute” target all within walking distance. It is Summertime in this campus area so it...More

Thank Amy K
Response from Jay P, General Manager at The FranklinResponded 28 June 2018

Amy K, Thanks for your honest review - we appreciate your feedback. Glad you found the location useful, and love your "ode" to 5014. It's personally my second favorite room! I hear you on the parking charge - don't have an answer that will be...More

Reviewed 6 days ago

Turndown service that was offered never came. No sheets for sofa bed. Large palmetto bug seen on damp carpet. Bad taxi service was called upon checkout (broken windshield, no meter). WiFi eitherdidn’t work or was extremely slow. Pricey hotel, felt abandoned.More

Review collected in partnership with Curio – A Collection by Hilton
Thank sot236
Response from Jay P, General Manager at The FranklinResponded 6 days ago

sot236, I'm sorry that we let you down in such a big way. The experience you describe is not normal, and certainly not what we ever intend for our guests. Sounds like we definitely could have done better on selecting a proper taxi service, and...More

Reviewed 1 week ago

The location, staff, room and restaurant were all excellent! They opened doors, asked if we needed anything from the restaurant, were friendly and offered rides in the the nice black Suburban as part of a hotel service.

Thank tonyah150
Response from Jay P, General Manager at The FranklinResponded 6 days ago

tonyah150 - that's some high praise indeed! I'm so pleased that our team made such a positive impact on you. Hope you'll be back soon. Jay

Reviewed 1 week ago

We stayed at The Franklin while our son was in orientation at UNC. It is a great location, central to everything and we did not need a car. Anything we needed was walking distance. The staff was amazing. Rooms were spacious with comfy beds and...More

Thank lmframe
Response from Jay P, General Manager at The FranklinResponded 1 week ago

lmframe, Thanks for your note - so happy we could be your host during your son's orientation. Our central location is a truly unique feature of our hotel. We are grateful for your loyalty in booking multiple future stays at The Franklin, and look forward...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Non-Smoking Hotel
Concierge
Conference Facilities
Breakfast Available
Multilingual Staff
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$188 - US$293 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$188 - US$293 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
Room types
Non-Smoking Rooms, Suites
Photos
Traveller (117)
Room & Suite (58)
Dining (2)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Pam D
26 March 2018|
AnswerShow all 5 answers
Response from rsatterley | Reviewed this property |
Hi. Sorry I only just saw this! No pool. Very small gym.
0
Votes
Amanda B
3 March 2018|
AnswerShow all 3 answers
Response from Jay P | Property representative |
Hi there, Amanda B. Not sure if you every got an answer to this, but you were right in your original post. Our mattresses are Simmons World Class BeautyRest, with Pillow Top. Simmons is the actual brand.
0
Votes
martaburke
1 May 2017|
AnswerShow all 3 answers
Response from Dominik R | Reviewed this property |
When I was there I did a run roughly following the Pumpkin Loop in the Carolina North Forest. You can just Google for it. That was a nice run in forest surroundings, slightly hilly, relatively smooth gravel surface.
1
Vote
Room Tips
"The rooms are spacious and quiet!"
Read review
"Ask for a view of Franklin Street!"
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"The balcony rooms have a nice view of Franklin St."
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"Ask for one off of the main open area"
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