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Residence Inn Charlotte South at I-77/Tyvola Road

Booking.comUS$149*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$187*
US$149*
US$187*
US$149*
US$187*
US$149*
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Residence Inn Charlotte South at I-77\/Tyvola Road
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261 Reviews from our TripAdvisor Community

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Showing 261: English reviews
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Lancaster
Reviewed 6 days ago NEW

As other reviews have already noted, this hotel is poorly maintained. The initial room we were given had a large hole in the sofa and was dark and dingy. The staff were very helpful in moving us to a larger room, but that one was equally bad - peeling wallpaper, broken towel rack, holes in the outside wooden landings, peanut...

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Helpful?
Thank AALancaster
Lashonda C, General Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review

Thank you for your review. We sincerely apologize for falling short of your expectations. We will be sure to keep our website updated on any future plans for renovation. We are happy to hear that our staff was very helpful during your stay! Please feel free to contact us if there is anything else that we can do for you....

Durham, North Carolina
Reviewed 1 week ago via mobile

We stayed here just one night before catching a flight out of CLT. Rooms are new, spacious, and clean. Kitchenette is perfect if you are staying a few days. Staff is friendly and helpful. Only downside was that we reserved a ride with their shuttle to the airport in the morning, but the hotel double-booked the shuttle. We ended up...

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Helpful?
Thank Jen M
Penfield., NY
Reviewed 1 week ago via mobile

This should not even carry the Marriott name. It's so old you can't tell if it's clean. My husband and I had reservations here at the Residence brand because we prefer the larger rooms and the firmer beds. The room was not larger and the bed was a marshmallow! After 12hours on the road this was an insult and we...

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Helpful?
Thank Penfield_NY1943
Allison C, Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review

Thank you for your response. We are sorry to hear that your bed was too soft and the size of your suite was not what you expected. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. We will be sure to keep our website...

Reviewed 2 weeks ago via mobile

This is a pretty utilitarian spot, but it checks all the boxes for a business stay. Convenient to I-77, uptown Charlotte and the Southpark area, and several places to dine are nearby. The room could use upgrades--the furnishings, appliances, etc. are dated, but it was clean, and staff is very friendly and helpful.

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Helpful?
Thank Alyson B
Tina C, Director of Sales at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review

Thank you for your review! We appreciate your business and hope you return on your next trip to Charlotte.

Houston, Texas
Reviewed 3 weeks ago

Courtney. From the time I checked in to the day I checked out, Courtney was amazing. Friendly, always remembered my name, asking me how everything was and making sure everything was fine. Even delivering a "welcome" basket to my room. I can't tell you how appreciative I was of that basket when I got back to my room after a...

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Helpful?
Thank Dollc
Tina C, Director of Sales at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review

Dear Guest, thank you for your review! We love feedback from our guests! Courtney is a gem and we're happy to hear she provided excellent service to you. We hope to be your home away from home when visiting Charlotte.

Saint Augustine Beach, Florida
Reviewed 3 weeks ago

Special thanks to Front Office Supervisor Ahmed Badr for getting us in at such short notice (and with a most appreciated Marriott upgrade) -- but it went downhill when we tried using the internet and streaming on the TV. Mind you, this was what they call Building 11 (the 3-story complex behind the familiar 2-story Residence Inn layouts). Perhaps our...

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Helpful?
Thank MMPJMH
Allison C, Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review

Thank you for your review. We apologize that your stay was not 100% excellent. We will take necessary steps to address the internet issue. We hope to have the opportunity to provide you with an excellent experience on your next visit. Thank you!

Reviewed 4 weeks ago

I'm comfortable and the staff are very nice and will do whatever to you comfortable 👍🏾👍🏾👍🏾 And it's near malls and dinners and the highway,about five miles from downtown Charlotte and it gives me a feeling of living in an apartment😎😎😎😎Happy Camper

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Thank Keith R
Tina C, Director of Sales at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review

Drear Guest, Thank you for your review! We are happy to hear that you've felt comfortable and at home here. We hope to see you soon! Best wishes, Tina Crossland

Columbia, South Carolina
Reviewed 28 February 2017 via mobile

It would be a five star if the decor was updated and the property in better condition. It is clean, comfortable and has lots of nice perks and it's pretty convenient to a lot of places, just minutes to Uptown, the airport, South Park and Rock Hill. The Customer service is probably the best I've ever had in many years...

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Thank Eastwardgypsy
Bluemont, Virginia
Reviewed 23 January 2017

We stayed at this Residence Inn a few weeks ago and was disgusted by how outdated and worn-down the rooms were. The couch had holes in the fabric, the oven was so old it should be in the Smithsonian Museum. I can't believe Marriott would allow people to stay in these rooms they are in such bad shape. The staff...

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1Thank Pamela K
Lashonda C, Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review

Thank you for your review. We sincerely apologize that we did not meet your expectations. We will be sure to keep our website updated on any future plans for renovation. I am happy to hear that our staff was wonderful. If there is anything that we can do for you, please feel free to contact me. Best Regards,

Fayetteville, Arkansas
Reviewed 16 January 2017

It's an older property that could use more updating but the bed was super comfortable and that is most important to me. The staff is superb. Especially awesome interactions with Courtney, Teresa and Sharnet. Teresa even gave me her own tea bags when what they offer didn't suit my tastes. Sharnet made sure I had my dark roast coffee every...

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Helpful?
Thank ygirl45
Tina C, Director of Sales at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this review

Thank you so much for your review of the Residence Inn Charlotte South! We are glad you enjoyed your stay and that our associates went above and beyond to provide you excellent service. We appreciate your feedback! Best regards, Tina Crossland

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The Residence Inn Charlotte South at I-77/Tyvola Rd provides spacious suites, convenient amenities and excellent service at a great value! We are within walking distance to Charlotte Light Rail, providing easy access to Uptown Charlotte, and only minutes away from attractions like Carowinds Theme Park, Bank of America Stadium and many Corpoate offices in Charlotte. Enjoy complimentary hot breakfast, free high speed internet and weekly manager's receptions at our pet friendly hotel. ... more   less 

Additional Information about Residence Inn Charlotte South at I-77/Tyvola Road

Address: 5816 Westpark Drive, Charlotte, NC 28217-3556
Region: United States > North Carolina > Charlotte > Montclaire South
Price Range: $151 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Charlotte South at I-77/Tyvola Road 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Residence Inn Charlotte South At i-77/Tyvola Road Hotel Charlotte
Charlotte Residence Inn
Hotel Style:
#37 Family Hotel in Charlotte
#60 Business Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Charlotte South at I-77/Tyvola Road staff and other travellers.
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over a year ago

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Questions? Get answers from Residence Inn Charlotte South at I-77/Tyvola Road staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 1302 has very, very bad internet connectivity. Very, very bad.”
MMPJMH, 3 Apr 2017 | Read review
“ask for a room close to the office”
PhillyTraveler123, 17 Dec 2016 | Read review
“I don't think there could be a bad room.”
Travel_tips2013, 30 Oct 2016 | Read review
“The quieter rooms are the ones closer to the front desk.”
dtackett6248, 25 Oct 2016 | Read review
“stay on the inside just in case you are a light sleeper....no concern of ours since we were exhausted after the show.”
maconbraves, 16 Oct 2016 | Read review
5 of 5
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US$149* /night
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Prices are for 1 room, 2 adults
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