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DoubleTree by Hilton Hotel Charlotte - Gateway Village

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#26 of 177 Hotels in Charlotte
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
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835 Reviews from our TripAdvisor Community

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Showing 826: English reviews
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Buffalo, NY, United States
Reviewed 4 days ago NEW

Hotel was clean and comfortable. Will definitely stay here again. Randy in the Breakfast area was so helpful and kind! Be aware that you do pay for parking at this hotel - however, most downtown city hotels do charge for parking. It was $14/night.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank John H
Jacksonville, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I myself am a Hilton employee and stayed here free with a certificate I won as a mini vacation with my husband before our baby is born. I am from a small town so anything in a larger city is amazing to me but as a Hilton employee I do look for certain things when I stay at other hotels....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 374daisyp
About Hotel's Favourite Review
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for staying with us. I’m happy to hear that you enjoyed your stay and that Kirsten was helpful! I’ll be sure to share your comments with them. In regards to the bedding, we advertise that our bedding is double/double, if you have seen it someplace stating we have queens we would love to know so that we can have...

Reviewed 1 week ago NEW

This is a nice hotel and the location is good. The rooms are clean and comfortable. The fitness center is small but functional. The food from the restutant is made well. I would recommend this hotel for business meetings and also for personal stats.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Orville T
Southern Pines, North Carolina
Reviewed 1 week ago

Victoria at the front desk was our first impression and she did a truly amazing job. The room is a little small in comparison to other double trees I have stayed in. The restaurant downstairs was really good food and very reasonable. We were on a tour of JWU, I wish it had been a good fit for my son,...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank bbankos
Cary, United States
Reviewed 1 week ago

Unfortunately, they didn't provide us with instructions on the breakfast and Wifi package. We had to follow-up and still the instructions on the phone provided didnt' match with reality. Secondly, our room wasn't cleaned even though we were out between 10.30am and 4.30pm. It should have been serviced.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sanjay G
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share your experience with us. On behalf of the entire team please accept our sincerest apologies. Please know that this is not the typical experience at our hotel. We will take the appropriate steps to prevent this from occurring in the future. Thank you again for sharing your experience, should you decide to...

Greenville, South Carolina
Reviewed 1 week ago

The hotel is situated .8 mile from the heart of downtown Charlotte. Great location for a run. Super close to the baseball stadium and Omni arena. The Johnson and Wales University (known for culinary skills)campus surrounds the hotel allowing for some unexpected open green space. This also might explain why the food was unexpectedly great.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Charyl S
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

I am glad to hear that you enjoyed your stay with us. Hope to see you return in the near future. Safe travels.......

Myrtle Beach, South Carolina
Reviewed 1 week ago

Always a pleasure staying at Doubletree. This is a great location and Hilron Honors wins my affection. Good restaurants nearby, easy parking, good on-site amenities and a comfy clean room make this a good business stop for me.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank GracefulMB
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon....safe travels.

Miami
Reviewed 2 weeks ago via mobile

Loved my stay here. It was accidental as I got stranded at the airport, but this property made it truly enjoyable. You can walk everywhere, beautiful green space with Adirondack chairs all around, nice onsite restaurant called Libations, onsite Starbucks, and breakfast was great. Your free breakfast includes Continental favorites but for $4, you can upgrade and enjoy all the...

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Helpful?
Thank southmiamijill
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Your comments about your stay made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon,

st pete, fl, United States
Reviewed 2 weeks ago

Was never acknowledged as a Gold member, never offered any type of upgrade, room wasn't ready upon arrival, room thermostat could not be set to comfortable, it was either too hot or too cool, free internet was horrible. I was told I had to call a special number to have the internet connection reset? Never heard of that one.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank David H
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

On behalf of the entire team please accept our sincerest apologies for the experience you had. Please know that we value your loyalty has a Gold member and you should have been recognized as such. Your comments have been shared with the Front Office Manager and she will take the appropriate steps to retrain her team. In regards to upgrades,...

Bowie, Maryland
Reviewed 2 weeks ago via mobile

Only spent one evening here but the hotel public spaces in room were clean and the bed was very comfortable. Only issue I saw in the room was some peeling wallpaper that really should be attended to near the door when you come in.Front desk staff for check in and check out very friendly and helpful. I found the business...

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Helpful?
Thank EventPlanner_7186700
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

We are happy to hear that you enjoyed your stay with us. The wallpaper will be addressed. Thank you for bringing it to our attention. Hope to see you return in the near future. Safe travels.......

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Address: 895 W Trade St, Charlotte, NC 28202-1122
Region: United States > North Carolina > Charlotte > Third Ward
Price Range: $174 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Charlotte - Gateway Village 3.5*
Number of rooms: 187
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Orbitz, Hotwire, Travelocity, Priceline, HotelsforEveryone, Hotels.com, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your DoubleTree by Hilton Hotel Charlotte - Gateway Village reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree
Hotel Style:
#14 Romantic Hotel in Charlotte
#39 Family Hotel in Charlotte
#44 Business Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Charlotte - Gateway Village staff and other travellers.
11 questions
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Dayton, Tennessee, United States
Cary, North Carolina
Cary, North Carolina

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Questions? Get answers from DoubleTree by Hilton Hotel Charlotte - Gateway Village staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get multiply keys as the locks are very sensitive!”
, 12 Mar 2017 | Read review
“Find another place to stay”
johnms523, 2 Mar 2017 | Read review
“We stayed in room 818 and had a nice view of the stadium”
txmed215, 1 Jan 2017 | Read review
“6th Floor is HHonors”
CindyKlemencic, 24 Nov 2016 | Read review
“I had a room close to the elevator on the even side facing the street and it was quiet”
BeachGirl_CoffeeLuv, 22 Aug 2016 | Read review
5 of 5