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After 15 hours in traffic on the road was referred to this hotel. Front Desk attendant outside smoking when we arrived. Not so much of a problem. Go to third floor, no elevator, holes in ceiling. Inside room disaster, not sure when cleaned but pulled...More
Thank Soncerie C
Response from 00esa, Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded 2 weeks ago
Thank you for being our guest and for taking time to leave feedback. We apologize for disappointing experience. This is not the type of impression we like to leave on our guests. If you are still in doubt regarding your bill, please contact our General...More
everything from rooms being clean to customer service . rates were very reasonable. location was 5 minutes from charlotte speedway. Hotel staff was super helpful on where
to find resturants, Costco, grocery stores in nearby areas.More
Response from 00esa, General Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded 3 June 2017
Thank you for staying at Extended Stay America - Charlotte - University Place - E. McCullough Dr. We are thrilled to read you not only loved our convenient location and outstanding hospitality but also found us to be a great value. We look forward to...More
took 20 minutes for front staff to arrive; rat eaten, stained mattress; no elevator and front lobby is between first floor at back of building and 2nd floor so you have to park in back to access 1st floor and go up stairs to second...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded 3 weeks ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
Our family booked a room at this hotel as we were evacuating from Irma. We arrived in the middle of the night (around 3:00 am), and Iman at the front desk was incredibly kind and helpful with our check-in. She noted that due to the...More
Thank Nicole E
Response from 00esa, General Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded 13 September 2017
Nicole, please accept my apologies for the cleanliness issues you and your family encountered in your room. I have shared your concerns with my housekeeping team as well as our pest control service to take the necessary action immediately. We regret the inconvenience this caused...More
My husband and I were in town for 1 night to attend an event at the nearby UNC, so we though this would be OK for 1 night. The location is very close to the university, which made it convenient.
We checked in at 6:15pm...More
Response from 00esa, General Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded 24 August 2017
We sincerely apologize for the situation you described and regret the inconvenience caused due to noise which disrupted your sleep. You deserved a comfortable and stress-free stay, we are extremely sorry we failed in doing so while you were here. Be assured your concerns have...More
US$71 - US$92 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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