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BEST WESTERN PLUS Charlotte/Matthews Hotel

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BEST WESTERN PLUS Charlotte\/Matthews Hotel
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242 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Charlotte/Matthews Hotel
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Showing 239: English reviews
Reviewed 3 November 2016

This was the last night of driving vacation from Florida to North Carolina, We stayed at 4 Best Westerns along the way. From the outside this was the nicest looking place we had stayed, but there were a couple of small things that colored our experience.Apparently there had been a recent computer upgrade with the reservation system so it was...

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Helpful?
Thank Alan C
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Alan, Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews, located in beautiful Charlotte NC. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are...

Pigeon Forge, Tennessee, United States
Reviewed 31 October 2016

I recently stayed overnight after booking on Priceline, and was very pleased with the accommodations provided for my stay. All of the staff that I encountered were very polite and friendly from check-in to checkout. The room itself was very clean and the bed was clean and very comfortable. The air conditioning unit didn't seem to be putting out as...

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Helpful?
Thank Chad W
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Chad, Thank you for the wonderful review. Your business is very important to us and we value your feedback. By telling us what you liked you are helping us deliver a superior experience for you and other guests in the future. Once again thank you so much and hope to see you on your return visit. Sincerely, Chianti D...

Reviewed 27 October 2016 via mobile

Haven't made it to the actual hotel yet because I've been waiting for the "courtesy shuttle" for just under an hour. Called the hotel on arrival at the airport and the receptionist stated the driver was dropping passengers off at the hotel and would be circling back to the airport... Map says it's an 11 minute drive... You know that...

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Helpful?
Thank Jim S
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Jim, Your review seems to be meant for another Best Western Hotel. Our hotel is located about 40 minutes away from the airport, not 11. We also do not have Shuttles. The Hotel with the Shuttle service is the Best Western Plus Sterling Inn and Suites not Best Western Plus Charlotte/ Matthews. Whenever you are in Charlotte again, we...

Lady's Island, South Carolina
Reviewed 26 October 2016

Totally met our needs. The room was very clean and the bed comfortable. Quiet environment, even though it's on a busy thoroughfare. Breakfast was complimentary and nicely done. Our only complaint related to the constant presence of children of the cleaning crew. Some of the children were very young.

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Helpful?
Thank Teresa B
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Teresa, Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews, located in beautiful Charlotte NC. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are...

Wilmington, North Carolina
Reviewed 25 October 2016

The access to this Hotel is excellent, there are a number of very good resturants close by. I was a bit concerned that several cars were broken in Friday Night (not mine) The Staff was very friendly and professional, although the you lady in the Breakfast area seemed to be having a bad personal day. Room was perfect, location was...

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Helpful?
Thank gigoodies
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Valued Guest, Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews. Your business is very important to us and we value your feedback. By telling us what you liked you are helping us deliver a superior experience for you and other guests in...

Reviewed 18 October 2016

This hotel goes above & beyond when it comes to meeting your needs! Staff is extremely friendly! Good breakfast with a smile cooked up by Carmen. The rooms are very clean! Location is close to everything! Yemi & the rest of the front desk staff & management are extremely courteous & accommodating!

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Helpful?
Thank David B
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear David, Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews. Your business is very important to us and we value your feedback. By telling us what you liked you are helping us deliver a superior experience for you and other guests in the...

Covington, United States
Reviewed 11 October 2016

If you want the comforts of home, you should consider staying at the Best Western in Charlotte, NC. Friendly faces, quality service and a hot breakfast. A comfortable bed to round out the overall experience.

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Helpful?
Thank Mark L
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Mark, Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews, located in beautiful Charlotte NC. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are...

Reviewed 7 October 2016 via mobile

Room was clean, staff was very friendly. Breakfast was great and included hot eggs, bacon and waffles and food area was constantly being cleaned and restocked. I used the fitness area and it was very nice. I would stay here again!

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Helpful?
Thank Nonnasbabies
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Valued Guest, Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews. Your business is very important to us and we value your feedback. By telling us what you liked you are helping us deliver a superior experience for you and other guests in...

Windsor, Canada
Reviewed 6 October 2016

Nice place and located near restaurants. Breakfast is decent and room was clean. I met a couple who were evacuated due to Hurricane Matthew. They accidentally charged me for my room when I booked through a third party. Be aware but they reimbursed me.

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Thank 898bld
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Wilmington, North Carolina
Reviewed 6 October 2016 via mobile

Not advised they were under some much needed renovations. Not sure the renovations will help unless the hotel goes under new ownership. A dump of a place, dark, dreary. Holes in towels, outlets for phones didn't work, no soundproofing whatsoever. Service staff lacked service, literally, the hotel attendant would leave a note that she would be back shortly so the...

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Helpful?
Thank VickiAAA
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Vicki, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN PLUS Charlotte/Matthews Hotel

Address: 2501 Sardis Rd N, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
Region: United States > North Carolina > Charlotte > East Forest
Price Range: $106 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
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Also Known As:
Charlotte Best Western
Best Western Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles shivelycd, 4 Nov 2016 | Read review
“Facing the front side of the Hotel”
 of 5 bubbles smithc1189, 24 Aug 2016 | Read review
“Wear slippers or socks - don't trust the carpet.”
 of 5 bubbles PepsiPrincess, 12 Jul 2016 | Read review
“Don't get rooms next to side exits, the doors don't lock.”
 of 5 bubbles Black0ut1983, 4 Jul 2016 | Read review
“Avoid rooms at the end of the hall 102, 3,4…near an exit and is noisy when guests or employees are entering.”
 of 5 bubbles syjj2015, 17 May 2016 | Read review
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