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BEST WESTERN PLUS Charlotte/Matthews Hotel

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BEST WESTERN PLUS Charlotte\/Matthews Hotel
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247 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Charlotte/Matthews Hotel
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Showing 244: English reviews
New York City, New York
Reviewed 18 November 2016

Very pleasant experience. Stay was peaceful. Area has all the convenience necessary. Definitely will be here on my next visit. I would recommend to all of my friends that choose to visit Charlotte to stay here. Thumbs up!!!!!

Review collected in partnership with Best Western
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Helpful?
Thank emcee7957
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Valued Guest, Thank you for your wonderful review. We look forward to seeing you on your next visit to Charlotte. Sincerely, Chianti D. Guest Relations Manager Best Western Plus Charlotte/ Matthews Hotel

Reviewed 15 November 2016 via mobile

I stayed here on business and to be honest I was disappointed in this being a Best Western PLUS. The breakfast was better than average for a hotel. The room was ok but to be honest it wasn't anything great about it. The housekeeping staff was among the worst I have ever come across. I was working overnights and requested...

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Helpful?
Thank Doug B
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Doug, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

pinehurst
Reviewed 14 November 2016

While an older facility, they stay current with upgrades and staff is wonderful. While I don't have their breakfast, I do look it over and they have hot dishes, as well as "continental" offerings. Tempting, but I restrict my diet for personal reasons. The price is very competitive, and owner/staff are extremely accommodating. Location is perfect for the Matthews/Charlotte area...

Review collected in partnership with Best Western
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Helpful?
Thank michelecH6272IG
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Michele, Thank you so much for your wonderful review! We hope to see you again whenever you are in the Charlotte area! Chianti Davis Guest Relations Manager Best Western Plus Charlotte/ Matthews Hotel

Reviewed 7 November 2016

The free breakfast was great. Location is good. There are a lot of restaurants nearby. The room was clean, the beds comfortable. The only concern is that the smell in the room was too strong. Staff in the front desk was nice.

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Helpful?
Thank Xintian Y
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you so much for taking time out of your day to leave a such a wonderful review. We hope to see you the next time you are in the Charlotte/Matthews area! Chianti D. Guest Relations Manager Best Western Plus Charlotte/ Matthews Hotel

Laurinburg, North Carolina
Reviewed 4 November 2016

My experience with the employees was very favorable, they definitely tried to go out of their way to make sure I felt at home, were pleasant, and generally easy to deal with. The room itself, not so much. It looked and smelled like housekeeping hadn't been in the room prior to my arrival. The room stunk of smoke, and urine....

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Helpful?
Thank shivelycd
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Craig, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 704-845-2810. Sincerely, Chianti D. Guest Relations Manager BEST WESTERN PLUS Charlotte/Matthews Hotel

Reviewed 3 November 2016

This was the last night of driving vacation from Florida to North Carolina, We stayed at 4 Best Westerns along the way. From the outside this was the nicest looking place we had stayed, but there were a couple of small things that colored our experience.Apparently there had been a recent computer upgrade with the reservation system so it was...

Review collected in partnership with Best Western
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Helpful?
Thank Alan C
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Alan, Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews, located in beautiful Charlotte NC. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are...

Pigeon Forge, Tennessee, United States
Reviewed 31 October 2016

I recently stayed overnight after booking on Priceline, and was very pleased with the accommodations provided for my stay. All of the staff that I encountered were very polite and friendly from check-in to checkout. The room itself was very clean and the bed was clean and very comfortable. The air conditioning unit didn't seem to be putting out as...

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Helpful?
Thank Chad W
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Chad, Thank you for the wonderful review. Your business is very important to us and we value your feedback. By telling us what you liked you are helping us deliver a superior experience for you and other guests in the future. Once again thank you so much and hope to see you on your return visit. Sincerely, Chianti D...

Reviewed 27 October 2016 via mobile

Haven't made it to the actual hotel yet because I've been waiting for the "courtesy shuttle" for just under an hour. Called the hotel on arrival at the airport and the receptionist stated the driver was dropping passengers off at the hotel and would be circling back to the airport... Map says it's an 11 minute drive... You know that...

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Helpful?
Thank Jim S
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Jim, Your review seems to be meant for another Best Western Hotel. Our hotel is located about 40 minutes away from the airport, not 11. We also do not have Shuttles. The Hotel with the Shuttle service is the Best Western Plus Sterling Inn and Suites not Best Western Plus Charlotte/ Matthews. Whenever you are in Charlotte again, we...

Lady's Island, South Carolina
Reviewed 26 October 2016

Totally met our needs. The room was very clean and the bed comfortable. Quiet environment, even though it's on a busy thoroughfare. Breakfast was complimentary and nicely done. Our only complaint related to the constant presence of children of the cleaning crew. Some of the children were very young.

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Helpful?
Thank Teresa B
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Teresa, Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews, located in beautiful Charlotte NC. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are...

Wilmington, North Carolina
Reviewed 25 October 2016

The access to this Hotel is excellent, there are a number of very good resturants close by. I was a bit concerned that several cars were broken in Friday Night (not mine) The Staff was very friendly and professional, although the you lady in the Breakfast area seemed to be having a bad personal day. Room was perfect, location was...

Review collected in partnership with Best Western
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Helpful?
Thank gigoodies
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Valued Guest, Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews. Your business is very important to us and we value your feedback. By telling us what you liked you are helping us deliver a superior experience for you and other guests in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN PLUS Charlotte/Matthews Hotel

Address: 2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
Region: United States > North Carolina > Charlotte > East Forest
Price Range: $107 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
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Also Known As:
Charlotte Best Western
Best Western Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles shivelycd, 4 Nov 2016 | Read review
“Facing the front side of the Hotel”
 of 5 bubbles smithc1189, 24 Aug 2016 | Read review
“Wear slippers or socks - don't trust the carpet.”
 of 5 bubbles PepsiPrincess, 12 Jul 2016 | Read review
“Don't get rooms next to side exits, the doors don't lock.”
 of 5 bubbles Black0ut1983, 4 Jul 2016 | Read review
“Avoid rooms at the end of the hall 102, 3,4…near an exit and is noisy when guests or employees are entering.”
 of 5 bubbles syjj2015, 17 May 2016 | Read review
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