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We had a wonderful stay here. The staff was hospitable. The room (regular king) was spacious with large bathroom and everything you expect. We were located on the “quiet side” according to the bellhop who was very helpful and friendly so we experienced no noise...More
I’ve enjoyed 2 visits to the spa. First massage was good, but the massage therapist talked too much and shared too much information about other clients. Yikes.
Second massage was technically very good. Yet the therapist had an abrasive vibe. For example, she rudely snapped...More
Response from Jessica S, Public Relations Manager at The Ritz-Carlton, CharlotteResponded 1 week ago
Good Day SueCharlotteNC,
Thank you for sharing feedback on your spa getaway. We are disappointed to hear that your experience was not reflective of The Ritz-Carlton service standards. If you have a moment, Gillian Agre, our Spa Manager, would like to speak with you in...More
We stayed here for my daughters birthday and felt the luxury and happily absorbed it until.....too many food issues for a RITZ. We called down to make a reservation at 8:05 pm for the BLT Steak Restaurant for her birthday celebration and was told "kitchen...More
Thank Gwen M
Response from Jessica S, Public Relations Manager at The Ritz-Carlton, CharlotteResponded 3 weeks ago
Good Day Gwen M,
Thank you for taking the time to share your feedback on your BLT Steak and In-Room Dining experiences. We are disappointed to hear that your dining experience did not meet The Ritz-Carlton standards, and we would like to hear more details...More
the pictures are nothing like the photos you see here...they do not have different flavors of hot chocolate with marshmallo scewers, and they do not have a big variety of desserts. when i was there theyhad about six different fancy pastries and a case full...More
Thank missy r
Response from Jessica S, Public Relations Manager at The Ritz-Carlton, CharlotteResponded 4 weeks ago
Good Day Missy R,
Thank you for taking the time to share your thoughts on the treats at Bar Cocoa. We are disappointed to hear that your experience did not meet your expectations. If you have a moment, our Executive Chef, Richard Gras, would like...More
This property is very different from other Ritz experiences- staff were generally rude and did not apologize although I wasn’t allowed to check in until 8:00PM. There was no advance notification provided that rooms wouldn’t be ready until 5 hours after the stated check-in time...More
Response from Jessica S, Public Relations Manager at The Ritz-Carlton, CharlotteResponded 7 February 2018
Good Day samtaylor1,
Thank you for taking the time to share your thoughts with us regarding the staff and rooms. We are disappointed to hear that your stay did not meet your expectations, and Sean Linehan, our Front Office Manager, would like to hear more...More
Response from David_Rothwell | Property representative |
Thank you very much for contacting the hotel. If you are a registered guest of the hotel or visiting the Spa, you are more then welcomed to utilize any of the facilities ( pool, fitness center, wet areas... More
Thank you very much for contacting the hotel. If you are a registered guest of the hotel or visiting the Spa, you are more then welcomed to utilize any of the facilities ( pool, fitness center, wet areas) on that particular day. I lok forward to welcoming you to The Ritz Carlton Charlotte.
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"did not stay at hotel only visited hotel lobby bar and bar cocoa"