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The Ballantyne Hotel and Lodge

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741 Reviews from our TripAdvisor Community

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Showing 728: English reviews
Jacksonville, Florida
Reviewed 1 November 2014

I chose the Ballantyne over the Ritz Carlton for a stopover en route from Florida to the Blue Ridge Parkway as it seemed exceptional value for a similar level of quality - and that's how I found it. The hotel is less than 15 years old, but manages to exude an air of classic luxury. The rooms are spacious and...

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Helpful?
Thank rowley32256
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear rowley32256, Thank you for selecting The Ballantyne for your stay during a recent road trip. We are delighted our hotel met your expectations in terms of value and quality and appreciate your kind words regarding our accommodations, golf course, Gallery Restaurant and staff. Our hotel team strives to offer Southern hospitality at its finest, and we are happy you...

Hampton, Virginia
Reviewed 30 October 2014

Wonderful hotel. Ask for a grand deluxe room...Spacious and comfortable. Beds are sooooo comfortable. Staff is above excellent. Ask for Sarah at the Front Desk and she is so accomodating! Everything is 5 Star!

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Helpful?
Thank SusieS525
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear SusieS525, Thank you for sharing your experience staying at The Ballantyne and for your compliments regarding our hotel, accommodation, service and recognizing Sarah. Our staff is dedicated to delivering the bets in service and experience to our guests. We hope to have the opportunity to welcome you back soon. Sincerely, Peter Grills General Manager

Myrtle Beach, South Carolina, United States
Reviewed 28 October 2014

From the start of planning for my wedding 2 years ago, The Ballantyne Hotel and their staff have made the experience extremely easy and fun! My wedding reception went off without a hitch and everyone enjoyed themselves. The grand staircase and atrium was the perfect location for a cocktail hour and provided classic elegance to the occasion. The Ballantyne Ballroom...

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Helpful?
Thank Sandy B
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Sandy B, Thank you for selecting The Ballantyne to host your wedding and for taking the time to share your feedback. We were excited to read that you had one of the best and easiest experiences throughout the wedding planning process and you and your guests enjoyed the reception. Thank you for your kind words regarding our staff, reception...

Duluth, Georgia
Reviewed 23 October 2014

the rooms here are certainly upscale and comfortable. The decor would be considered plush, with very comfortable beds. The bath facility is very nice. The mini bar is well stocked. The service is high end. The lobby bar and patio is convenient with good service. The on sight restaurant offers high quality dining with an outstanding wine selection. The meeting...

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Helpful?
Thank Dennis B
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Dennis B, Thank you for visiting us at The Ballantyne. We appreciate your review highlighting our accommodations, décor, service, dining options and meeting space. Our staff is committed to providing our guests with exceptional experiences – whether staying for business or leisure. Thank you for recommending our hotel, and we hope to have the opportunity to welcome you back...

Charlotte, North Carolina
Reviewed 22 October 2014

The Ballantyne Hotel is pure charm. Service, service and service is the mantra at this resort. It is clear to this traveler that every employee feels vested in the successful stay of each guest. During three days at the property I had the pleasure of meeting maids, bellmen, front desk attendants, chefs, porters, valet and execs who all exhibited the...

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Thank JBaileyDesigns
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear JBaileyDesigns, Thank you for taking the time to share your experience at the hotel, and we appreciate your compliments regarding our universal commitment to service as well as the overall hotel. We apologize for any inconvenience related to in-room dining. At The Ballantyne, we are dedicated to ensuring our guests have a great experience and truly value all feedback....

Reviewed 21 October 2014

We stayed at the Ballantyne for three nights over Christmas 2013 and enjoyed it. We wanted to see more of the Charlotte area, and went back for two nights this past July. The room was great, and the service is top notch. After leaving the hotel, my husband realized he left his Kindle in the room. When I called, the...

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Thank P L
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear P L, Thank you for staying at our hotel a couple of times over the past year. We are delighted you had a great experience and were happy to assist with locating your husband’s Kindle. Our goal is to provide our guests with the best in top quality accommodations and service. We look forward to welcoming you back on...

Montgomery, New York
Reviewed 21 October 2014

Very nice property within walking distance of fine restaurants. Rooms either overlook golf course or parking lot, depending on what side you are on. Room was very clean and comfortable. Staff was very friendly.

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Helpful?
Thank Patrick M
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Patrick M, Thank you for staying with us and for sharing your feedback. We are pleased you enjoyed our hotel, location, accommodations and staff. At The Ballantyne, we are dedicated to ensuring our guests have wonderful stays by providing the best in Southern hospitality. We hope to have the opportunity to welcome you back in the future. Sincerely, Peter...

Knoxville, Tennessee
Reviewed 20 October 2014 via mobile

Enjoyed the stay at Ballantyne. Room was comfortable and clean overlooking the golf course. Highlight of the room was the bathroom. It would have been nice if the large tub had jets in it. We were there for a business meeting, the meeting facilities were nice and the breakfast was outstanding!

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Helpful?
Thank TNVolMary
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear TNVolMary, Thank you for visiting The Ballantyne and for your kind words regarding our accommodations, meeting facilities and breakfast. Our team is dedicated to ensuring our guests have memorable and comfortable experiences. We hope to welcome you back in the future. Sincerely, Peter Grills General Manager

Mobile, Alabama
Reviewed 19 October 2014

If you look at the web page, you see images of a beautiful hotel in a pastoral setting. It's a little misleading; the hotel is in the middle of an office/shopping mall complex. It's a very nice complex, but a complex nevertheless. Our room had a "sunset view", i.e., it faced west overlooking the parking lot. The hotel had "walking...

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Thank lawilbur
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear lawilbur, Thank you for staying with us and sharing your experience. We are delighted you had an enjoyable visit and have shared your comments with our executive team. We truly value all guest feedback and hope to have the opportunity to welcome you back in the future. Sincerely, Peter Grills General Manager

Reviewed 19 October 2014

This is more a business resort-hotel rather than a family resort, in fact, in the three days I was there I didn't see one child. The hotel is spotlessly clean and the staff highly professional but with a pleasant North Carolina touch of down home. The food is slightly above, in fact the room service is the fastest I've ever...

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Helpful?
Thank John T
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear John T, Thank you for sharing your wonderful feedback regarding our hotel, staff, in-room dining and value. We appreciate you staying with us during your visit to Charlotte. Our entire team is committed to providing the best in Southern hospitality. We hope to have the opportunity to welcome you back in the future. Sincerely, Peter Grills General Manager

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Executive Suite with Balcony (44)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Region: United States > North Carolina > Charlotte
Price Range: $369 - $652 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#3 Green Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from The Ballantyne Hotel and Lodge staff and other travellers.
6 questions
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Matthews, North Carolina
Matthews, North Carolina
4 months ago
over a year ago
Stow, MA
over a year ago
over a year ago

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Questions? Get answers from The Ballantyne Hotel and Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the golf course”
 of 5 bubbles ahbaggins, 21 Nov 2016 | Read review
“Balcony with golf view. If you do not request a golf view you will be overlooking the parking lot.”
 of 5 bubbles obrienstech, 10 Nov 2016 | Read review
“Forego the option of a sundown view for early morning sun overlooking the golf course.”
 of 5 bubbles martin_mcdowell, 31 Oct 2016 | Read review
“Ask for a room with a view of the golf course and a balcony. Great views.”
 of 5 bubbles daler225, 20 Oct 2016 | Read review
“Overlooking Golf Course”
 of 5 bubbles TonyDDenver, 17 Oct 2016 | Read review
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