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Sonesta ES Suites Charlotte

572 reviews
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Traveller (137)
Room & Suite (61)
Storyboard
Overview
  • Excellent63%
  • Very good23%
  • Average7%
  • Poor4%
  • Terrible3%
Travellers talk about
“basketball court”(22 reviews)
“front desk”(76 reviews)
“bedroom suite”(13 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
All hotel details
Offers from Sonesta ES Suites Charlotte
Special Offer: Free Breakfast & Parking
Hotel deals
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (572)Write a Review
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All reviewsbasketball courtfront deskbedroom suitefull kitchenhome away from homegreat place to stayamazing stayhot breakfastexercise roomextended stayfree breakfastlobby areadefinitely stay here againspacious roomsstayed one nightyogurtcarowinds
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41 - 45 of 560 reviews
Reviewed 29 August 2017

The room was not ready at 3pm checkin. The room was ready slightly after 4. When we arrived at the room it was not the configuration we booked in advance. The staff agreed to move us after for the 2nd and 3rd night as there...More

Thank Robert F
Response from LaChelle M, Front Office Manager at Sonesta ES Suites CharlotteResponded 31 August 2017

Thank you for providing honest feedback about your recent stay with us. I apologize for the inconvenience you experienced during your stay, but I'm glad to know that we were able to provide you with a solution that pleased you. I hope the next time...More

Reviewed 25 August 2017

I arrived earlier then the standard check-in. The staff was very accommodating and worked on getting me a room. Unfortunately they were not able to get a room before my meeting. I came back and they recognized me right away and started the check-in process....More

Review collected in partnership with Sonesta
Thank alexcM3328NX
Response from LaChelle M, Front Office Manager at Sonesta ES Suites CharlotteResponded 31 August 2017

Thank you for reviewing your stay of Sonesta ES Suites Charlotte and recommending us to other travelers! It's great we were able to provide you with great service during your stay. We look forward to your return.

Reviewed 21 August 2017

Our first visit to the Sonesta ES Suites in Charlotte, and it was great! The staff made us feel very welcome, from the front desk to housekeeping. The rooms were compact but clean and comfortable, with everything that we needed for our 3 night stay....More

Review collected in partnership with Sonesta
Thank dbw122984
Response from LaChelle M, Front Office Manager at Sonesta ES Suites CharlotteResponded 31 August 2017

Thank you for reviewing your stay with us. It was a pleasure being able to provide you with great customer service while you were here for the PGA Tour. I'm pleased you were able to take advantage of our complimentary, hot breakfast buffet as well...More

Reviewed 16 August 2017

We stayed at this hotel at the beginning and end of our holiday and couldn't be happier with our choice. We were fortunate to be upgraded both times to a two bed suite which was fantastic. The room was clean and spacious and the beds...More

Thank mussettc
Response from LaChelle M, Front Office Manager at Sonesta ES Suites CharlotteResponded 31 August 2017

Thank you for your great review on the outstanding service we provided for you and your family during your stay! It was an extreme pleasure meeting you guys and we hope to see you again at Sonesta ES Suites Charlotte!

Reviewed 26 July 2017

Great place to stay for extended periods of time. Staff is always friendly and helpful. Be sure to make use of all that the folks behind the desk can offer. The grill is outside and is super useful. Can't say enough good thingsMore

Review collected in partnership with this hotel
Thank CTesterman8817
Response from LaChelle M, Front Office Manager at Sonesta ES Suites CharlotteResponded 6 August 2017

Thank you for choosing Sonesta ES Suites Charlotte for your lodging needs. Your suggestion to "make use of all that the folks behind the desk can offer" is spot on because we enjoy providing service with passion by anticipating our guests needs, being knowledgeable about...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Free Parking
Bar/Lounge
Hotel Amenities
Breakfast included
Laundry Service
Self-Serve Laundry
Free Parking
Business Centre with Internet Access
Multilingual Staff
Dry Cleaning
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Bar/Lounge
Details
Price range
US$96 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Charlotte
#10 Romantic Hotel in Charlotte
#12 Business Hotel in Charlotte
#18 Best Value Hotel in Charlotte
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$96 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Charlotte
#10 Romantic Hotel in Charlotte
#12 Business Hotel in Charlotte
#18 Best Value Hotel in Charlotte
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (137)
Room & Suite (61)
Pool & Beach (8)
Dining (7)
Family and Play Areas (7)
Business Centre & Event Rooms (1)
Questions & Answers
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Marguerite C
7 February 2017|
AnswerShow all 4 answers
Response from jennyleeharvey | Reviewed this property |
I am not sure, but would say yes since dogs are allowed.
0
Votes
Jan S
30 January 2017|
Answer
Response from Shingi R | Property representative |
Hello. Unfortunately we do not offer shuttle service, however we have great transportation partners we can recommend to schedule your pickup. Late checkout is available based on availability so if you contact the hotel... More
0
Votes
Rod M
22 September 2016|
AnswerShow all 7 answers
Response from Shingi R | Property representative |
I hope your travels to Charlotte we safe and enjoyable. We are grateful our guests were kept safe and the City of Charlotte has returned to calm.
0
Votes
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Room Tips
"there are different directions- ask at the reception. there is an elovator"
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"Ask for all the kitchenware. They have everything from can openers to big pots!"
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"When you treat your staff with care and respect they make you look good. All my coworker were complaining..."
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"Rooms we lovely, clean, excellent mattresses and clean as a whistle and spacious. We had a suite this time..."
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