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All reviewsindoor poolhot tubharris blvdroom was cleanparking lotoatmealwet barcharlotte universitysleeper sofawater pressure in the showersitting areanice hotelfirst floorfree breakfastfront desk staffhotel of choiceeasy access
Looks like a typical SpringHill suites, has great customer service. All of the staff have been super pleasant. Once I arrived at the room unnoticed that the wallpaper in the bathroom was coming off. Behind he wall paper was nasty black mold.
Everything else is...More
Thank Auston T
Response from Jamie T, General Manager at SpringHill Suites Charlotte University Research ParkResponded 21 September 2017
Thank you so much for your feedback! We have identified the room you were in and have already taken care of this. We appreciate your business and your nice comments about our hotel. We hope to see you again.
The location was perfect, close to shops, food, highway- very easy access to everything and serene environment.
I was not impressed by the room- maybe because it was by the elevator and I specifically asked to NOT have one near the elevator. The walls &...More
Response from Jamie T, General Manager at SpringHill Suites Charlotte University Research ParkResponded 6 September 2017
Thank you so much for taking the time to review our hotel!
We take everything said very seriously, and will definitely be forwarding your concerns to the appropriate channels to make sure this was an isolated incident. We're happy you enjoyed the pool!...More
First time staying in the Charlotte area. My daughter is an incoming freshman at UNCC and we stayed here while moving her in. I had a couple of hiccups when I checked in. First the keys they gave me didn't work. When they fixed the...More
Rooms had silverfish. You could hear the people walking in the hall and upstairs. Sheets felt like paper and beds were not comfortable. The breakfast was not good. The food was out in the open (breads, etc). Went for coffee twice and both times it...More
Response from Jamie T, General Manager at SpringHill Suites Charlotte University Research ParkResponded 4 September 2017
Thank you so much for taking the time to review the SpringHill Suites Charlotte University Research Park.
We take your concerns very seriously, and have passed them on the appropriate departments to make sure these were isolated incidents.
We hope that next time...More
Michelle, friendly & competent, greeted us when we arrived as well as checked us out with no problems. We had requested the top floor, but were on the 3rd of 4 floors, but it didn't cause a problem. The room was clean, the beds comfortable...only...More