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Westin Charlotte

Booking.comUS$207*
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#29 of 177 Hotels in Charlotte
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Westin Charlotte
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1,496 Reviews from our TripAdvisor Community

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Showing 1,472: English reviews
Bumpass, Virginia
Reviewed 3 weeks ago via mobile

Nice -- not great -- hotel with the friendliest staff you can find. To bad they aren't as knowledgeable as you would hope and a concierge is hard to spot. Great lobby, rooms are small enough so their is only one chair and a desk chair. Imperfect for couples.

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Helpful?
1Thank moody1779
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking time to share your most recent experience at our hotel. I would like to offer my sincerest apologies that certain aspects of your most recent experience fell below your expectations. We appreciate all feedback as it helps us to better ourselves. I will take your feedback to my team so that we may address these concerns....

Macungie, Pennsylvania, United States
Reviewed 4 weeks ago via mobile

Was a great location to get almost everywhere in Charlotte. A higher end, classier hotel with nice amenities, staff and food. A lot of construction when we were here going on outside on other properties. Next to NASCAR Hall of Fame, sports arenas, and tons of room for a business seminar. Rooms were neat and clean.

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Helpful?
Thank Roger J
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thanks Roger for taking the time to review The Westin Charlotte. I am delighted to see that you were able to take advantage of and enjoy our many great amenities at the hotel. Our heavenly bed is designed to help you feel renewed and refreshed and our onsite restaurant and bar have delicious entrees as well as specialty cocktails. We...

St. Petersburg, Florida
Reviewed 4 weeks ago via mobile

I stay at a lot of Starwood properties and I found this property particularly disappointing. Either my room didn't have the heavenly bed, or they don't have them anymore. The bed was as hard as a rock. My wife woke up with a stiff neck and it kinda ruined the trip. Other than that, the room was fine, but let's...

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Helpful?
Thank JStewartFl
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Good day JStewartFl, Thank you for taking time to review The Westin Charlotte on tripadvisor. I am pleased to know you and your wife enjoyed the accommodation. I have provided your feedback to our team regarding your experience with the heavenly bed in your room. I can assure you all of the beds in the hotel are heavenly beds, however...

Sonoma Valley, California
Reviewed 4 weeks ago

Very comfortable beds. Great service. The location is great and within walkable distance to restaurants, bars and other night life activites. Also, there was this cool new option where you could pay 5$ a day to rent active gear in case you forgot your own workout attire.

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Helpful?
Thank FromTheValleyGirl
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for submitting your review from your most recent stay at our beautiful property. Our location allows our guests to take advantage of the many great attractions and restaurants within a few steps or short ride on the light rail. Our New Balance Gear Lending program is also one of the great amenities we offer guests. It allows you...

Miami, Florida
Reviewed 5 weeks ago

This is a standard Westin. Very comfortable rooms and good facilities. It is in a good location on the edge of downtown Charlotte and walkable to restaurants. Entrance to parking garage is very confusing however, so the hotel should improve that signage.

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Helpful?
Thank Brian33131
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Brian for taking time to submit your review of our beautiful property. Our location allows our guests to take advantage of many great restaurants and attractions in Uptown by taking a short walk or a ride on the light rail. I am delighted you enjoyed your stay and we look forward to welcoming you back on your next...

Dallas, Texas
Reviewed 20 April 2017 via mobile

We have actually stayed at this hotel twice and after driving around a bit, I'll definitely check into other hotels since there are so many downtown (or uptown or whatever they call it). The location is good but if you drive past the hotel it's hard to get back without using a map because of all the one way streets....

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Helpful?
Thank singinglaury
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback as it helps us to better ourselves. I would like to offer my sincerest apologies that your most recent stay with us fell short of a true Westin experience. I have passed along your feedback to my team so we may address the concerns in which...

Show Low, Arizona
Reviewed 14 April 2017 via mobile

I felt this room was pretty expensive at $199 a night, and that was a reduced conference rate. The room was very plain, nothing nice. Pillows were terrible, and bed uncomfortable. The toilet ran constantly. They didn't clean the room 2 of the 4 days we were there. Front desk staff were nice, and hotel has some nice amenities like...

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Helpful?
Thank Janelle S
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Janelle, thank you for taking time to submit your review of The Westin Charlotte. I would like to offer my sincerest apologies that certain aspects of your most recent stay fell below a true Westin experience. Your experience is not the experience we strive to provide our guests. Please contact the hotel and ask for myself should you need anything...

Chicago, Illinois
Reviewed 14 April 2017 via mobile

Had an event here last month and would love the opportunity to come back. The customer service / events team (including banquets) went above and beyond my expectations. The hotel rooms were clean, comfortable, and the additional touches (such as lavendar nighttime tube) made it even better. The location was perfect.

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Helpful?
Thank SNELSON103
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you so much for reviewing and rating our vibrant hotel. Our Westin team will be thrilled to know that they made such an incredible impression on you and that you rated them impeccable. Our staff works hard and strives to satisfy each and every guest who we have the pleasure of hosting. We hope you will return in the...

Arlington
Reviewed 11 April 2017

This is a very nice hotel in Charlotte. The rooms look like hotel rooms, nothing exciting or memorable and the furnishings are starting to look a little worn. The lobby is grand and very pretty. If you are looking for a hotel with all of its sole in the lobby, this is the place for you. I wish the rooms...

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Helpful?
Thank TravelAsYouGo
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

We appreciate you taking the time to submit your feedback of your most recent experience at our vibrant hotel. We appreciate all feedback as it helps us to better ourselves. I have a passed along your feedback to my team so that we may address the concerns in which you provided. We hope you will return in the near future...

Camden, Maine
Reviewed 11 April 2017 via mobile

Everything was as close to perfect as it could get. Location close to many restaurants, convention center, restaurants, friendly staff, valet parking, room service, cleanliness of rooms, indoor pool, JP's restaurant better than good etc. etc.

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Helpful?
Thank Barbara B
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Barbara for your kind words and taking time out of your day to review our beautiful hotel. Our locations allows our guests to take advantage of the short walk or light rail ride to some of the best attractions and restaurants in the city. We also offer great amenities like our indoor pool and WestinWORKOUT. As well as...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 

Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202-1829
Region: United States > North Carolina > Charlotte > Second Ward
Price Range: $201 - $799 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
Reservation Options:
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin
Hotel Style:
#3 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#50 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Westin Charlotte staff and other travellers.
12 questions
Ask a question
St. Paul, MN, US
26 days ago
Chattanooga, Tennessee
1 month ago
9 months ago
11 months ago

See all questions (12)

Questions? Get answers from Westin Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If it is a hot day, ask for a room east facing. The hotel on the west side gets very warm in the rooms”
TravelAsYouGo, 11 Apr 2017 | Read review
“Choose a room facing downtown and away from the elevator.”
Adam_Dallas, 31 Mar 2017 | Read review
“Upper floor, city view, corner king!”
luv2travelfam, 18 Mar 2017 | Read review
“Room 611 was not far from elevator but still quiet. Views in this neighborhood aren't much to write home about.”
VeronicaS713, 4 Mar 2017 | Read review
“Ask for a corner room.”
steffiestaffie, 1 Mar 2017 | Read review
5 of 5
Booking.com
US$207* /night
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HotelQuicklyUS$257
Westin.comUS$207
PricelineUS$207
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*Disclaimer
Prices are for 1 room, 2 adults
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