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Four Points by Sheraton Charlotte

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Four Points by Sheraton Charlotte
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297 Reviews from our TripAdvisor Community

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Showing 292: English reviews
Philadelphia, Pennsylvania
Reviewed 29 April 2015

The lobby is pretty nice but thats about where it ends. I usually stay at a Hilton or Marriot but this was all that was available for this trip. Most hotels let you check in early but they made me wait till 3pm. The room is cheap looking and the walls are barren. They do not give you shampoo, conditioner,...

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Helpful?
1Thank Matt P
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Matt P, Cleanliness is a top priority at our hotel, and we sincerely apologize for the conditions you encountered in your guest room during your stay. We greatly appreciate you bringing this to our attention, because after further investigating your comments, we discovered that the window you shared a photo of actually had a ruptured inner ruptured pane which...

New York City, New York
Reviewed 20 April 2015

This is my second time staying at the Four Points by Sheraton - Charlotte. I travel a lot so it's important that the hotels I choose have a great staff, comfortable beds and are safe. This hotel meets all three requirements. I was thrilled the morning of my departure to discover yet another reason to give this property a "Very...

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Helpful?
1Thank rdbi
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear rdbi, We’re thrilled you decided to return to our hotel for a second stay and are pleased to hear our friendly team, comfortable beds, and delicious restaurant continue to exceed your expectations. Thank you for taking the time to acknowledge the work of our team, and we look forward to hosting you for your trip. All the best

Reviewed 17 April 2015 via mobile

I recently stayed in the King Suite for a long weekend with my family. The first thing we noticed was how loud the AC unit was. every time it would crank on it was startling. The only way to make it less jarring was to keep the fan switched on instead of on auto. When it clicked on it wasn't...

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1Thank KelleySemp
Gainesville, Florida
Reviewed 7 April 2015

This was one of the worst hotel experiences I have had in recent memory. We reserved two rooms; one for us and one for our teenaged children. When we opened the door to the kids' room, the smell of cigarette smoke was so overpowering that we had to ask for a different room for them. They were given the room...

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3Thank MVBay
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear MVBay, Providing our guests a superior experience through clean accommodations combined with excellent service is a top priority to our team, and we sincerely apologize we missed the mark on this for you and your family during your recent stay. What you encountered is very rare for our hotel, and we regret how your situation was handled as this...

Reviewed 6 April 2015

I made a reservation by calling the toll free number. I specifically asked about a pet fee. I was told by Randall "no deposit for pets". Later I went on the the hotel website and see a $75.00 "pet cleaning fee". I called the toll free number again and was transferred to Katherine in customer service. I was told she...

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Helpful?
1Thank Sharon H
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Sharon H, We sincerely apologize for the miscommunication in regard to our pet fee and the frustration this caused you. We certainly understand the importance of accurate information, and we regret to hear we ultimately lost your business due to this error. We will be sure to notify Central Reservations of this misinformation to prevent confusion for future guests....

Maryland
Reviewed 27 March 2015

Stayed here over night. Close to airport. Pleasant staff. Clean room. Decent size. A little wear but still in good shape. Fitness center small but will get the job done. Wifi was good late night but non-existent in the morning hours.

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Thank leroyk
Winston Salem, North Carolina
Reviewed 12 March 2015

Aside from being neat and clean, my experience here was not pleasant. The photos online make the hotel appear much more glamorous than it really is. The front desk staff wasn't very personable or friendly. The hotel was booked and paid for by my employer and the hotel incorrectly charged my personal card for my stay and wasn't empathetic for...

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Helpful?
2Thank Melissa H
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Melissa H, It’s always our goal to provide the very best experience for our guests, so we are sorry to hear your expectations were not met. We take reviews very seriously and will address your comments with our team with the hopes of improving guest experience. Again, we apologize for disappointing you, and we appreciate you taking the time...

Monterrey, Mexico
Reviewed 7 March 2015 via mobile

Its The Classic business hotel near to The AirPort. They do not have shuttle but they are 5-6 miles in straight line to the main CLT Terminal. Didn't tríed the breakfast but seems fare. There are some restaurants arround the area, And everything inside works well. Staff is very help full.

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Thank Luis T
Washington DC, District of Columbia
Reviewed 6 March 2015

I will not ever patronize this facility again. Not only did my friend get home to discover bites from bed bugs, but the manager that I dealt with was rude, abrasive, patronizing and a total disaster. When I asked for follow-up regarding the bed bugs, he said that he would have Orkin schedule an appointment and look for DNA. Sir....our...

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Helpful?
1Thank 1stClass23
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear 1stClass23, We sincerely apologize for the handling of this situation as it’s always our team’s priority to provide excellent service to each of our guests. Our new General Manager would love the opportunity to personally amend your experience. Should you like, please contact him directly at: generalmanager@fourpointscharlotte.com to discuss your stay further. Again, we are very sorry you did...

Reviewed 1 March 2015

During the week of CIAA my family home was burned down involving my family of 6 and dog. Lucky to be alive after watching our house burn down during a snow storm we found out from the Red Cross there were no hotels for us to stay. The insurance company called and said they were working on a place for...

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Helpful?
2Thank Abel6583
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Abel6583, We are very sorry to hear of your unfortunate and terrible loss! We are very happy to hear that you and your family escaped that terrible situation unscathed and with your health intact. I apologize for the handling of this situation and for how you were made to feel during such a difficult ordeal. We would love to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is conveniently located near uptown Charlotte, Bank of America Stadium, and Lowe's Motor Speedway. Onsite we provide you with a gym, free wifi, and a business center, and comfortable rooms. ... more   less 

Additional Information about Four Points by Sheraton Charlotte

Address: 315 E Woodlawn Rd, Charlotte, NC 28217-2348
Region: United States > North Carolina > Charlotte
Price Range: $142 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charlotte 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
4 Points By Sheraton Charlotte
Four Points By Sheraton Charlotte Hotel Charlotte
Four Points Charlotte
Sheraton Charlotte
Charlotte Sheraton
Charlotte Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Charlotte staff and other travellers.
2 questions
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5 months ago
Denver, Colorado

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Questions? Get answers from Four Points by Sheraton Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay close to the elevators (especially if they are drying the carpet)”
 of 5 bubbles outoftownvisitor_11, 14 Nov 2016 | Read review
“Ask for upper floors for a nice view.”
 of 5 bubbles ladyljgoldensoul, 3 Nov 2016 | Read review
“Upper level rooms on back side seem to be the quietest.”
 of 5 bubbles BRTC, 26 Sep 2016 | Read review
“upper floor quieter, go when you don't need nighttime heat or AC- system is loud”
 of 5 bubbles 909SC, 27 Jul 2016 | Read review
“Stay away from ground floor rooms”
 of 5 bubbles 93daveo, 16 May 2016 | Read review
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