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All reviewsfriendly employeequail hollowfresh cookiesindoor poolfront desk staffbreakfast barwould stay here againroom was cleancarowinds amusement parkbusiness parkmorning breakfastbreakfast stafflate checka great place to stayparking lotfitness centerclose to the airport
The nights I stayed at this hotel were busy due to multiple flight cancellations so front desk staff were busy. However, they were rude and unprofessional. They seem to think it's fine to put guests on hold for 15 min and never answer their question....More
Response from Gloria B, General Manager at Holiday Inn Express Charlotte-ArrowoodResponded 11 December 2017
Thank you for taking the time to comment on your experience that you had during your stay with us. We want to sincerely apologize for any inconvenience that this may have caused during your stay. Management will work on having additional staffing for future. We...More
I love the design in the lobby, very sleek. Everyone who works there works so hard. Thank you to LaSharn, Billy and Ricky especially. We are also very thankful you have our sons camera, my husband let me know you guys held on to it,...More
Not sure why we chose this particular HIE but it’s very nice. They are renovating to make it more modern but they were all so friendly. The location is fairly quiet at night. Laundry. Just off I 77. Room was clean and breakfast is the...More
We enjoyed our stay here. Staff was super friendly & helpful. We really enjoyed the late check out on weekends! We were able to sleep in a little later, still get breakfast at the hotel, showers & pack up without feeling so rushed!
Thank Tonya H
Response from Gloria B, Manager at Holiday Inn Express Charlotte-ArrowoodResponded 13 November 2017
Thank you for taking the time to comment on your stay with us. Our guest feedback is extremely important to us. We hope that you will stay with us again!
Room was clean, staff friendly. They had "dine in" service which was nice after driving 8 plus hours. And it took less than the quoted 45 minutes for our food to come. The sink drain stopper was not there! The phone cord fell out of...More