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Renaissance Charlotte SouthPark Hotel

Expedia.comUS$159*
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#18 of 177 Hotels in Charlotte
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$183*
US$159*
US$183*
US$159*
US$183*
US$159*
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Renaissance Charlotte SouthPark Hotel
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857 Reviews from our TripAdvisor Community

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Reviewed 3 days ago NEW

Upon arrival Danny Miller greeted us with a truly Southern Welcome. As soon as we arrived he became very busy with a wedding party coming in. We wanted to valet the car and was only going to be in the room long enough to drop luggage freshen a bit and back out. He asked what time we would be back...

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Helpful?
Thank Deborah P
KKPillay, Sr. Manager Guest Experience at Renaissance Charlotte SouthPark Hotel, responded to this review

Hello Deborah P, Thank you so much for recognizing Danny for his awesome hospitality. We appreciate your kind recognition of Danny taking good care of you folks. I’m so sorry that we didn’t meet all your expectations in the room. We will work harder to earn your trust back. Thanks for choosing to stay with us while in Charlotte –...

Atlanta, Georgia
Reviewed 1 week ago via mobile

Long wait, disrespectful service. Would not stay again. The front desk was rude and unhelpful and I am marriot platinum. Lots of other choices within 2 miles. Loud music in lobby. Would not recommend to anyone

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Helpful?
Thank bigtoes99
KKPillay, Sr. Manager Guest Experience at Renaissance Charlotte SouthPark Hotel, responded to this review

Hello bigtoes99, Greetings from RenaissanceSouthPark! I’m very sorry to hear that we did not take good care of you as a Platinum Elite member. Please accept our apologies also for not meeting all your expectations. Typically we don’t have loud music in the lobby unless we were featuring a special local artist as part of our brand’s Live in the...

Asheville, North Carolina
Reviewed 1 week ago

We were in town for a wedding and this hotel was listed on the wedding site. Check in was easy, the room was large and the location was perfect. Bed was comfortable and no issue with noise from either I side or outside the hotel. We ended up going downstairs for breakfast the next morning primarily due to convenience. While...

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Helpful?
Thank strawbrymelon
KKPillay, Sr., Manager Guest Experience at Renaissance Charlotte SouthPark Hotel, responded to this review

Hello strawbrymelon, Greetings from SouthPark! We are happy to have taken good care of you folks. Thank you for your kind comments about the easy check-in, large room, comfortable bed, good breakfast and our perfect location. Your comments will inspire all our Ambassadors. We hope you had fun at the wedding. We look forward to hosting you again soon. Many...

Williams, Arizona
Reviewed 1 week ago

Nice, quiet hotel. Room was clean. Staff was very helpful with anything we needed. Hotel is in a convenient location. Breakfast buffet had several nice choices. Several nice seating options for the bar.

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Helpful?
Thank Karen D
KKPillay, Sr. Manager Guest Experience at Renaissance Charlotte SouthPark Hotel, responded to this review

Hi Karen D, We appreciate your kind comments about our hotel. It’s great to hear that all our Ambassadors were very helpful. Thanks also for trying out the breakfast buffet in our Flagstone’s restaurant, and for checking out the restaurant bar on the lobby level. We too are very proud of our bar. Safe travels and many thanks!

Williamstown, New Jersey
Reviewed 1 week ago

Reunion with old army buddy, hotel was booked by friends wife, nice place nice decor frendly staff nice lounge.Would defintely consider longer stay if needed, plenty of parking , marriott properties never disappoint.

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Helpful?
Thank darron726
Kris H, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Darron726, Thank you so much for selecting the Renaissance Charlotte Southpark for your trip to reunite with your friend, we appreciate your business and your service. Hopefully we can continue to be the meeting point for these trips for years to come.

Kissimmee, Florida
Reviewed 3 weeks ago

Although the parking is extremely limited; upon driving onto the property the "Valet" staff- particularly a young man by the name of "Danny" was extremely welcoming, informative and helpful. Then, once entered the front desk staff - to include the dining areas, were all extremely warm and friendly. Also, I especially enjoyed that the mall was directly across the street,...

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Helpful?
Thank _wmstine
Kris H, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Dear _wmstine, We are so thankful that you enjoyed your stay with us and our staff. Danny for one, is a great example of the Renaissance and the hospitality that we are so proud of. We look forward to having you as back, and we appreciate your recommendation.

Newport News, Virginia
Reviewed 4 weeks ago

My fiancé and I are relocating to North Carolina and had originally planned to stay in Greensboro. Unbeknowst to us it was "Spring Market" so there we no available rooms anywhere near. We drove an hour and half to stay at the Renaissance in Charlotte and boy are we glad! From the security monitoring the property, to the front desk...

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Helpful?
Thank michjohn80
Kris H, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Dear michjohn80, We are so pleased that you made the drive and gave us the honor of hosting you. We take so much pride in our Ambassadors and are pleased to see that Christian, Kat, and Morgan were able to make your visit memorable. We look forward to seeing you next time!

Coxsackie, NY
Reviewed 4 weeks ago

First time staying at this hotel usually stay at either Embassy Suites or Doubletree. Was intrigued by hotel website, stated it had an indoor HEATED SALT WATER POOL WAS A LIE!!!!!!!!!!!!!!!!!! . Our next surprise was trying to get a luggage cart had to go through Front Desk staff after several attempts to have the Bell Man take our luggage...

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Helpful?
Thank Papo112
Kris H, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Dear Papo112, Please accept our sincere apologies for the way your arrival was handled in regards to the luggage cart. While our intent is always to provide services for all of our guests and have carts available for guests to use, we handled this poorly, no excuses. Your visit was very important to you and should have been treated as...

Roanoke, Virginia
Reviewed 20 April 2017

Great hotel! More upscale than most Marriotts we've stayed in. It has a restaurant but we didn't order. However, we did have a few drinks in the bar after we got back from dinner. Drinks were very good. We did order a couple of desserts to take to our room. They're very small - so I guess something to note...

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Helpful?
Thank charleybea
Kris H, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

charleybea Thank you for choosing our hotel and taking the time out of your day to write such a kind review. We hope to see you on your next trip to the Queen City!

Reviewed 20 April 2017

Stayed at hotel for a weekend to celebrate anniversary. Building and furnishings are somewhat dated and interior is in serious need of a makeover. Loud colors that haven't been seen since the 70s. But staff, especially Briana on front desk, was very accommodating and made up for the shortcomings of the hotel itself. The expansive SouthPark Mall is literally across...

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Helpful?
Thank 291tedk
Kris H, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

ted k I am so pleased that our staff was able to make such a wonderful impression on you during your stay. We are very fortunate to have a staff that takes so muck pride in what they do. Thanks again!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209-4627
Region: United States > North Carolina > Charlotte > Barclay Downs
Price Range: $193 - $476 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
Number of rooms: 264
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance
Hotel Style:
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Charlotte SouthPark Hotel staff and other travellers.
8 questions
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Charleston, South Carolina
Cassopolis, Michigan
2 months ago
Cassopolis, Michigan
2 months ago

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Questions? Get answers from Renaissance Charlotte SouthPark Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the first floor, it was next door to a conference room and it was extremely quiet.”
_wmstine, 3 May 2017 | Read review
“End units are nicest, but the rooms over the indoor courtyard can be fun.”
TravelVeritas2017, 4 Apr 2017 | Read review
“Top floors, beautiful view”
Ashleysama, 1 Apr 2017 | Read review
“Keep looking”
ElbertE, 16 Mar 2017 | Read review
“Better views from the 6th and 7th floors”
cashflo, 15 Mar 2017 | Read review
5 of 5
Expedia.com
US$159* /night
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Booking.comUS$159
Renaissance HotelsUS$159
ElvolineUS$183
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Prices are for 1 room, 2 adults
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