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Renaissance Charlotte SouthPark Hotel

921 reviews
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Traveller (122)
Room & Suite (50)
Dining (5)
Overview
  • Excellent62%
  • Very good27%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
“front desk”(128 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (921)Write a Review
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Show reviews that mention
All reviewsfront deskoutdoor courtyardthe south park mallinfused watergreat hotelthe club loungewithin walking distancefitness centerroom serviceshopping and restaurantslove this hotelfire pitcorner roomfitness roombusiness meetingdefinitely stay here againupon check
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1 - 5 of 904 reviews
Reviewed 2 days ago

It's nice enough for the rate, which varies by demand. Marriot front desk was unable to extend our reservation, even though they had a few available rooms. The policy is annoying and has happened at other hotels in the chain. You need to book by...More

Thank Cinimm
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded yesterday

Dear Cinimm, We appreciate that you chose to stay at our location while in Charlotte for the memorial service for your father-in-law. I understand that at times like this, travel plans seem to change frequently while trying to coordinate schedules with friends and family members....More

Reviewed 2 weeks ago

From the look of the place we expected a GREAT hotel. The room was spacious and clean... BUT many (1/2) over look an interior "courtyard" and of course, that's where they have their BAR!!! So, on a Friday night, when we were trying to sleep...More

Thank TigerSouthCarolina
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 1 week ago

TigerSouthCarolina, I am so sorry to hear about the disturbances you experienced due to noise from the hotel's bar, as well as from staff members talking in the hallway outside your room. I understand your disappointment and realize these are not situations you would expect...More

Reviewed 3 weeks ago

We booked this hotel and got a great deal. Upon arriving we were greeted by friendly staff who gave us a tour once we were checked in. The hotel seems to be a little dated for a 4 star rating. The hotel seems to be...More

Thank dadof3Atlanta
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 3 weeks ago

dadof3Atlanta, Thank you so much for choosing our hotel to spend a weekend away with your family. We know that you have many choices and I am glad that you chose us. We are so pleased that you enjoyed your stay and hope to see...More

Reviewed 3 weeks ago via mobile

I brought my family on this business trip and the hotel staff greeted us with refreshments. Although we are Marriott Platinum Members, we observed how the staff treats everyone and they were amazing. The rooms and bathrooms were well kept and one of our favorite...More

Thank SincerelyMaxine
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 3 weeks ago

SincerelyMaxine, Thank you, thank you , thank you for taking time out of your day to share your experience with the TripAdvisor Community! We are so pleased that you chose us to bring your family on this business trip. Our staff is truly what makes...More

Reviewed 3 weeks ago

This hotel was very clean and friendly and would stay there again but I want to really highlight Regina. She was assigned to our group for the majority of our week for meetings. Regina is very dedicated, pleasant and respectful. She was there every morning...More

Thank j0nth0ms0n88
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 3 weeks ago

j0nth0ms0n88, Thank you so very much for your kind words about your week at our property. Even more thank you for taking a moment to recognize Ms. Regina! She surely doe brighten whatever room she is in, her attitude toward our guests is so contagious...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$123 - US$331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$123 - US$331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (122)
Room & Suite (50)
Dining (5)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
aroyston512
31 December 2017|
AnswerShow all 2 answers
Response from Sonny844 | Reviewed this property |
I haven't, only been there in Summer and Fall
0
Votes
Jeanne J
12 March 2017|
AnswerShow all 3 answers
Response from Pamela M | Reviewed this property |
They only except service animals
0
Votes
Jeanne J
12 March 2017|
AnswerShow all 4 answers
Response from GigiNYC | Reviewed this property |
I don't believe so.
0
Votes
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123
Room Tips
"Ask and ideally have gold or higher Marrriot status - they do have a club lounge"
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"get a room overlooking the parking lot!"
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"Make sure you ask about the bathroom not being for someone with disabilities."
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"yes go to a higher floor because of the A/C Heater unit"
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