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Embassy Suites by Hilton Charlotte

1,408 reviews
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Traveller (181)
Room & Suite (110)
Dining (34)
Overview
  • Excellent43%
  • Very good26%
  • Average15%
  • Poor9%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Charlotte
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,408)Write a Review
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580
369
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129
106
Show reviews that mention
All reviewscooked to order breakfastthe manager's receptionbreakfast staffmorning breakfastgreat staycomplimentary breakfastliving roomfamily reunionindoor poolfront desk staffdefinitely stay here againclose to the airportenjoyed my stayfrieswandalobbyshuttle
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1 - 5 of 1,398 reviews
Reviewed 2 days ago via mobile

Ended up at this location due flying out of Charlotte Airport. We stayed in a corner room... First time and from this point on I will always look for the corner room when traveling with family. They allow extra space in addition to the king...More

Thank Kevin J
Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded yesterday

Hi Kevin J, Thanks so much for your great review of the hotel. I appreciate your comments on our corner rooms as they give you the larger parlor and more room to spread out. Due to the unique construction of our hotel, we have 54...More

Hotel's Favourite
Reviewed 19 November 2017 via mobile

First time staying here my daughter and I stayed over night for a sleepover for her we got a room double bed with a sofa bed I have included pictures everything was neat and clean on thing I noticed was there was a red juice...More

1  Thank Stephanie M
Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded 1 December 2017

Hi Stephanie M, Thanks so much for your review. I appreciate you letting me know of the couple of issues you had but glad to hear we handled in a friendly manner. I hope to have you return soon! Take care, Kevin - GM

Reviewed 6 days ago

I have stayed at multiple Embassy suites around the south east and this one was by far the best experience I had for mainly 1 reason; breakfast chefs. Late night and early morning lane are hectic when on a business trip, but the chefs at...More

Review collected in partnership with Embassy Suites Hotels
Thank tommys1133
Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded 3 days ago

Hi tommys1133, I am very fortunate to have some great people on our team and our breakfast chefs are exceptional! Thanks so much for recognizing those folks. I greatly appreciate your loyalty to our hotel and look forward to having you return soon. Cheers! Kevin...More

Reviewed 1 week ago via mobile

Always a good stay at Embassy Suites. All enjoyed the full, hot breakfast - however, no plain bagles both days we were there. Bed was comfortable. Coke fountain was broken while we were there, no idea how long it had been broken.More

Thank Jeffrey D
Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded 3 days ago

Hi Jeffrey D, Thank you very much for your review. I'm sorry about the lack of plain bagels and the Coke machine being out of order. I've forwarded your note to our F&B Director to address both. Thanks again and I hope to have you...More

Reviewed 1 week ago

The hotel was nice staff was friendly and hotel was clean. Breakfast was good lots of choices and happy hour was nice too. Great spacious rooms and they have a indoor swimming pool which was nice Great experience.More

Review collected in partnership with Embassy Suites Hotels
Thank NCHiltonmember
Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded 3 days ago

Hi NCHiltonmember, Thanks very much for your review. I'm happy you found the hotel clean and our staff friendly. We strive to provide an excellent experience for all our guests and it's gratifying to hear you enjoyed your stay. We look forward to having you...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$139 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Business Hotel in Charlotte
#43 Romantic Hotel in Charlotte
#45 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$139 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Business Hotel in Charlotte
#43 Romantic Hotel in Charlotte
#45 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (181)
Room & Suite (110)
Dining (34)
Pool & Beach (11)
Hotel & Grounds (142)
Bathroom (14)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Totalhonestywithlove
25 November 2017|
Answer
Response from Tee1614 | Reviewed this property |
530 pm to 730pm
0
Votes
Kristen K
2 April 2017|
AnswerShow all 5 answers
Response from KevinCharlotte | Property representative |
Hi terps3. Breakfast hours are 6am-9:30am Mon-Fri and 7am-10:30am on Sat and Sunday. Take care, Kevin
1
Vote
Hannie1976
13 October 2016|
AnswerShow all 3 answers
Response from Charlotte S | Property representative |
Hello, Thank you for your inquiry. At this time we have an estimated completion of November 1st, however this will most likely change. It is best to call the hotel directly and inquire about our renovation updates... More
0
Votes
Room Tips
"Suite 401 was huge, easily fit 6 with plenty of room to spare!"
Read review
"Ask for close to the elevator if walking is an issue."
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"try the other Embassy Suites by the racetrack-much nicer"
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"The atrium gets very loud in the evenings, get a room that does not face into it."
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