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Hilton Charlotte University Place

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#18 of 175 Hotels in Charlotte
Certificate of Excellence
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Hilton Charlotte University Place
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1,433 Reviews from our TripAdvisor Community

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Showing 1,418: English reviews
Charlotte, United States
Reviewed 2 days ago NEW

We had our company meeting here. Meeting room was very comfortable. Lunch was brought in and I was pleasantly surprised. I was able to customize my lunch order. (from a given list) stating exactly what I wanted and didn't want.....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank edmV8573NK
Greensboro, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 30 November 2016

Enjoyable stay every time. On-site Parking, helpful staff, hot and fresh breakfast buffet, sports bar, comfortable room, surrounding shoppes, window view of spraying water fountain and the beautifully decorated hotel lobby are just a few of the things that we enjoy every time we stay here. Looking forward to returning soon!

Review collected in partnership with Hilton Hotels & Resorts
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About Hotel's Favourite Review
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this review

Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and that you found our breakfast buffet enjoyable. We thank you for your kind comments about our hotel staff and was glad they were super friendly and helpful. We look forward to welcoming you back to our hotel in the not...

Lexington, North Carolina, United States
Reviewed 4 days ago NEW

This hotel is in the perfect place if you don't want to get back in your car for the night! Kim (Martin?) helped us from the time we got there to booking our room and guiding us to a very nice restaurant near the hotel. She gave us a great view of the lake and always talked with us with...

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Helpful?
Thank Stephanie S
kingston springs, TN
Reviewed 6 days ago NEW

This was a very nice hotel. The staff was excellent. The convention staff were very helpful and attentive. The location is wonderful with SO many wonderful restaurants and the nice walking area around the lake!

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Helpful?
Thank auntsusanelaine
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and the staff was helpful. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Theresa Foust Guest Loyalty Manager

Atlanta, Georgia
Reviewed 1 week ago

My employer held a function at this Hilton ...everything was wonderful. Except the heating/cooling unit in my room was noisy. I turned it off and the ambient temperature for the whole stay was great. So I did not notify the hotel of my perspective....the H/C unit was noisy. The staff was friendly, efficient, polite, etc. Would definitely stay there again.

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Helpful?
Thank javalover5050
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, It was our pleasure to accommodate you during your business function. I'm glad to hear everything was wonderful. I'm sorry that the heating/cooling system was really noisy. The Engineering team is working on correcting our HVAC systems in the rooms that it's needed. We hope to see you again soon in the near future. Sincerely, Theresa Foust...

Central Florida
Reviewed 1 week ago via mobile

This Hilton has made several renovations in the last few years. All the staff were helpful for personal needs and my work related business at the hotel. The food during our meeting as well as in the sports bar was very good and a wide menu of options was available. An executive floor concierge lounge was quiet and relaxing and...

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Helpful?
Thank Janet4Missions
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and the staff was extremely friendly. I'm happy that the food and Executive lounge up to your standards. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Theresa Foust Guest...

Burgaw, United States
Reviewed 2 weeks ago

This is a great location and a great stay! Travel her for business usually, however I look forward to visiting more. I look forward to a more leisurely stay next time. All the amenities are enjoyable, and clean. Our room was great!

Review collected in partnership with Hilton Hotels & Resorts
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Thank 165oliviad
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and the amenities we have to offer. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Theresa Foust Guest Loyalty Manager

Greensboro, North Carolina
Reviewed 2 weeks ago

Each year the Hotel put on a new years eve party. The package includes food and drink, live music, disco, room accommodation and Breakfast. This year the price was $399.95 for two. The staff at this hotel are phenomenal they cannot do enough for the guests. The public areas of the hotel are clean and well kept. The rooms are...

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Thank ARust1949
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, I'm happy to hear that you enjoyed your stay and the staff was phenomenal. Thank you for choosing us for the past five years to bring the new year in with. It was our pleasure to accommodate you during your stay. We hope to see you again for the next New Year Celebration. Sincerely, Theresa Foust Guest...

Chicago, United States
Reviewed 2 weeks ago

Very nice hotel, really would of liked breakfast included, since we did have an executive room. The food was excellent! I didn't see any employees checking on the bathroom near the conference centers, and one of the bathrooms was in need of cleaning. Very nice staff, courteous and quick

Review collected in partnership with Hilton Hotels & Resorts
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Thank sueaC4196WS
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We were delighted to hear you enjoyed your stay and the staff was very friendly. I've spoken with the Executive Housekeeper regarding the cleanliness of the restrooms by the conference rooms. It was our pleasure to accommodate your during your...

Hull, UK
Reviewed 2 weeks ago

Workers in this hotel lack culture of service. They simply do not care. You ask for advice and the laconic answer is: I don't know. You suggest to consult colleagues and the answer is: They don't know either. I did not expect such a careless attitude at the Hilton. Luckily, this attitude is rare in this quality chain. The management...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank almagor
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you did not have a satisfactory stay. I'm dishearten to hear that the front desk staff wasn't willing to assist you with information on the Culture Museum. I've spoken with the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 

Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Region: United States > North Carolina > Charlotte
Price Range: $176 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Charlotte University Place staff and other travellers.
9 questions
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4 months ago
Greensboro, North Carolina
Charlottesville, Virginia
9 months ago
Warrington, United Kingdom
11 months ago

See all questions (9)

Questions? Get answers from Hilton Charlotte University Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great views!!!”
 of 5 bubbles stephaniesJ2418WE, 15 Feb 2017 | Read review
“Request a room close to the elevator if you are high up. But the elevator location is not in the middle of the hall.”
 of 5 bubbles javalover5050, 11 Feb 2017 | Read review
“Trust the staff...they are awesome”
 of 5 bubbles kimwJ2678ZF, 28 Dec 2016 | Read review
“We were on the 9th floor and had a nice view of the Boardwalk area.”
 of 5 bubbles P4340DDsusanm, 19 Nov 2016 | Read review
“Eat lunch at the on site hotel - it's worth it!”
 of 5 bubbles dewanahartley, 1 Nov 2016 | Read review
5 of 5