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Holiday Inn Charlotte Airport Hotel

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#34 of 178 Hotels in Charlotte
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Holiday Inn Charlotte Airport Hotel
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282 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Bluffton, South Carolina
Reviewed 19 September 2016

This hotel is convenient to the CLT airport and has a shuttle, but the wait to be picked up can be very long. I stayed here twice, both before and after a trip, and had one quick pick up and one very long wait. Getting to the airport was much better both ways. I probably would not stay here again...

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Helpful?
Thank Barbara K
Danna2707, Front Office Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Barbara K, We apologize for the annoyance/inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage...

Reviewed 12 September 2016

We were dropping off our teenager for an international trip. So, we had more on our mind than the quality of hotel. We were so pleased with our room, the staff, and the location, we had time to really focus on saying good bye. Just good service, quality room, and a regular shuttle made our experience delightful.

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Helpful?
Thank Lee D. B
Danna2707, Front Office Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Lee D.B, Thank you very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at The Holiday Inn Charlotte Airport. We appreciate your positive comments very much. We appreciate your compliments and recognition as it is a great motivating force for us to keep...

Columbus, Ohio
Reviewed 31 August 2016 via mobile

If you have to stay near the airport in Charlotte this is the one to go to. It has a very good restaurant and bar. This is important as there are not many places to eat around the hotel. The rooms are quiet and clean. Great staff too. You can also leave your car here during your travels for a...

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Helpful?
Thank BolasdeMadera
Danna2707, Front Office Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear BolasdeMadera, Thank you so much for your review of our hotel. We are very pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We look forward to having you stay with us again.

Apex, North Carolina
Reviewed 30 August 2016 via mobile

This hotel has been recently renovated so furniture and decor is above average. Rooms and baths are average in size but lighting is poor in the room especially the bathroom. Fairly noisy in rooms based on closeness to airport but they do allow parking while out of town and have great service to and from the airport. Rooms are clean...

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Helpful?
Thank Burtdol
Danna2707, Front Office Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Burtdol, We apologize for the annoyance/inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and...

Charlotte, North Carolina
Reviewed 23 August 2016

We arrived late at night in Charlotte when we were moving here. This was an excellent location when arriving from the airport and would be great for people who have a long layover here. The room was clean and the staff were friendly. It was also a great price. Breakfast was delicious!

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Helpful?
Thank Brianne W
Danna2707, Front Office Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Brianne W, Thank you very much for taking the time to submit your review of our hotel! We are so glad you enjoyed your time here. We are proud of our team. We hope you have the chance to visit us again in the future!

Norman, Oklahoma
Reviewed 20 August 2016 via mobile

I love when we checked in last minute after a flight cancellation that it was quick, a room was available, and the price was reasonable. However employee misinformation and miscommunication is poor service. We were up and I'm the lobby at 3:40 to make our very early morning flight to get home. The front desk attendant from the night previously...

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Helpful?
Thank beckys245
Danna2707, Front Office Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Becky S., I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We very much appreciate your business and hope that you will remain a valued guest. I would like to...

Winston Salem, North Carolina
Reviewed 20 August 2016 via mobile

Its very comfortable for a traveler, nice pristine looking pool, not very private tho. Rooms clean and very comfortable. However remember this: Stay Away From The Restaurant overpriced and very awful food, eggplant parm tasted like canned tomato paste, Ruben sandwich very dry, shrimp appetizer surprisingly good the only good thing besides the drinks but at $12 a drink yikes!!...

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Helpful?
Thank Myrts78
Danna2707, Front Office Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Myrts78, Thank you for the review. I apologize that we were unable to meet your standards. We strive to provide excellent customer service and will be looking into what we can do differently to ensure that all of our guests are satisfied. We have made our Food & Beverage department of your comments to better our service. I hope...

michigan
Reviewed 18 August 2016

I am a Holiday Inn Platinum member so I have stayed at many many Holiday Inn, and have to say this was one of my least favorite., due to the housekeeping. I had to call front desk to have them come back and clean after it was supposedly clean, Im not picking but when I have to call for someone...

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Helpful?
Thank irishshalew
Danna2707, Front Office Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear irishshalew, Thank you for sparing your time in completing our Feedback Form and bringing this matter to our attention and we sincerely hope that you will have no further cause for any complaint in our service and hope you are satisfied with the corrective action taken by us. Thank you for being an IHG Rewards Club Platinum Elite, we...

Reviewed 13 August 2016 via mobile

This place was a breath of fresh air after being stuck at the airport all day. The facility is very clean and the staff is extremely friendly. The free shuttle came along with instructions of which shuttle to take to get to my rescheduled flight. The room was very relaxing and the restaurant have extremely good food.

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Helpful?
Thank Gerri D
Danna2707, Front Office Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Gerri D, Thank you for taking the time to review our property. I am glad to hear that our staff was able to make your stay a pleasant one by providing excellent customer service. The next time you are in town, do not hesitate to give us a call and book a room with us again.

Reviewed 13 August 2016 via mobile

Our flight got canceled on the way through at 12am. Called a few other hotels and we're all booked. Holiday inn had a few rooms open and even provided a shuttle to pick us up at 1am. Room was very clean and nice. Shuttle back t the airport in the morning was perfect. Very helpful staff also.

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Helpful?
Thank Sean M
Danna2707, Front Office Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Sean M, We appreciate your five star review and the time that you have taken to share your experience with us! Thank you for being a valued guest of the Holiday Inn Charlotte-Airport and for your business. We look forward to your next stay!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The newly renovated Holiday Inn Charlotte Airport is located just one mile away from Charlotte Douglas International Airport and minutes from the Queen City's finest attractions. Our 7 million dollar state-of-the-art renovation includes guest rooms, lobby, restaurant, bar, and over 5,000 square feet of meeting space, as well as exterior renovations to include building, parking lot, and landscaping. Amenities include complimentary in-room Wi-Fi access, fitness center, 24-hour business center, complimentary 24-hour airport shuttle service, outdoor pool, complimentary on-site parking, and The Hub Bar & Grill. The Hub Bar & Grill is a full service restaurant offering classic American cuisine for breakfast, lunch, and dinner with a wide variety of draft beer, wine, and cocktails. The Holiday Inn Charlotte Airport is only minutes away from some of the area's finest attractions including the Carolinas Aviation Museum, Billy Graham Library, US National Whitewater Center, Charlotte Convention Center, Bank of America Stadium, Uptown Charlotte, NASCAR Hall of Fame, Charlotte Knights Stadium, Carowinds Amusement Park, and Charlotte Motor Speedway. ... more   less 

Additional Information about Holiday Inn Charlotte Airport Hotel

Address: 2707 Little Rock Rd, Charlotte, NC 28214-3020
Region: United States > North Carolina > Charlotte
Price Range: $159 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Charlotte Airport Hotel 3*
Number of rooms: 200
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Also Known As:
Charlotte Holiday Inn
Holiday Inn Charlotte
Hotel Style:
#26 Romantic Hotel in Charlotte
#30 Business Hotel in Charlotte
#42 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Charlotte Airport Hotel staff and other travellers.
19 questions
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Questions? Get answers from Holiday Inn Charlotte Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't want a very long walk down a very long hallway, ask for one near an elevator.”
JWLeigh, 23 Feb 2017 | Read review
“1st or 2nd floor back of the building away from airport”
240judithr, 28 Jan 2017 | Read review
“Use the hotel for long term parking, and park up against the building. Get the king if possible. Great room. I paid $99.00 plus tax”
randysE8230UO, 27 Dec 2016 | Read review
“The place is big. Ask for a room close to the lobby.”
TanednReady, 6 Dec 2016 | Read review
“right under flight paths....pretty loud, hard to sleep”
E5666ZVmattheww, 28 Oct 2016 | Read review
5 of 5