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Fairfield Inn & Suites Cherokee

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Fairfield Inn & Suites Cherokee
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308 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Cherokee
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Showing 308: English reviews
Augusta
Reviewed 27 August 2015

We stay here quite frequently because it is across from a casino...The staff , past and current, have always been cooperative to our requests. They have always been friendly . A delicious array of breakfast items are available for guests. Great room rates !!!

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Helpful?
Thank HHampton
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for completing a survey on your recent stay. We are glad that you enjoyed our close distance to the casino, our friendly staff, and our hot breakfast. Thank you for being a loyal guest, and we hope to see you soon!

Winterville, North Carolina
Reviewed 26 August 2015

Arrived around 3:30 and our room was not ready even though check-in time is supposed to be 3:00. After killing some time in the casino, came back a little after 4:00 and our room was ready. Room was nice and clean and A/C worked great. Unless you're actually staying in the casino, you won't get any better than this for...

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Helpful?
Thank Flair4theGold
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent visit. I apologize that you were unable to check-in until 4:00PM. Your comments allow us evaluate our procedures to ensure that these are isolated issues. I am glad that you enjoyed our close proximity to the casino and our complimentary breakfast. We hope that you will decide...

West Palm Beach, Florida
Reviewed 23 August 2015 via mobile

We have been traveling for 5 weeks staying at all different types of Marriott products, mostly at Fairfield Inns. This was a typical Fairfield - clean and well kept. The one thing I noticed was the young man at the desk did not thank us for being a Marriott Platium Member. He was the only one not to do that...

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Helpful?
Thank Jane B
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for your comments about your recent stay. I am glad that you found our property was clean and well kept. We pride ourselves on bringing the best possible customer service to our guests, and I apologize that we fell short during your stay. I hope that you will give us another chance to impress you when you are...

Reviewed 23 August 2015 via mobile

I'm not the the type to even write a review. But let me say this hotel to be part of a Marriott was not up to standard. When we arrived to the room it felt a little warm so we turned the air down and went to casino Came back and was hot. We called front desked was told to...

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Helpful?
1Thank Heather N R
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to voice your concerns about your recent visit to our hotel. I apologize for the issues you had with the air conditioner in your room. I understand how frustrating a hot room can be when you are trying to get some sleep. Unfortunately on the day you stayed, we were at 100% occupancy, and...

Concord, New Hampshire
Reviewed 23 August 2015

We stayed here for two nights while we visited the area, it was fine for a couple of nights. The staff was very nice, the rooms could use freshening up but they were serviceable enough. The price was right and the location was safe & convenient being right across the street from the casino, so you can easily just walk...

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1Thank w81minute
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent stay. I am glad that you found or staff was very nice and you found our price and location favorable. I apologize for the issues you experienced with the hairdryer and air conditioner. I will pass along the information to our maintenance staff to ensure this was...

Chattanooga
Reviewed 20 August 2015

The hotel was great! The location is right across the street from the casino. The rooms are very nice and the staff was very friendly. The breakfast was a little weak but that was the only thing that I felt could have been better. The walkway from the hotel to the casino was very well lit, you felt safe leaving...

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Helpful?
Thank O4039HNsusanr
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent visit. We are glad that you found our rooms nice and our staff friendly. We hope that you will stay with us again the next time your travels bring you to Cherokee.

Suwanee, Georgia
Reviewed 13 August 2015 via mobile

Excellent location and rooms. Staff very friendly It's right across from the casino. I should say though in a double bed occupancy that sleeps 4 we had only one soap one shampoo and 3 towels. But the staff was very happy to give us more. They are so nice and always smiling.

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Thank Gatrekki
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey about your recent stay. I am glad to hear that you enjoyed our location, rooms, and staff. I apologize that your room did not include enough soap, shampoo, and towels for all four guests. Your comments are important to us because they allow us to continuously improve. Again, thank you...

Waco
Reviewed 26 July 2015 via mobile

Our intent was to stop off in Gatlinburg, TN, only our trip to the Great Smoky Mountains. The mountains were spectacular; but everyone should run away from Gatlinburg. We certainly did. Horrible traffic, throngs of tourists, cheesy stuff everywhere, a terrible grid-locked place in such an otherwise pastoral area. So, we retreated to Cherokee, NC. It's claim to fame, a...

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Helpful?
Thank wmay
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent visit. We are glad that you found our property clean and enjoyed our free breakfast. We apologize for the issues with the bed, pillows, and noise. Your comments are important to make sure we are always providing the best possible service. We hope that if you are...

Springboro, Ohio
Reviewed 21 July 2015

Very nice Fairfield as most are, love the area, lots to do from playing in the creek to hunting down the waterfalls on any number of hikes in the Smokies. Good hot breakfast, nice area to just take a drive and look for wildlife also.

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Thank Duane8486
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey regarding your recent stay. We are glad you found our property to be nice, offered a good hot breakfast and you enjoyed our many outdoor attractions. We hope that you will stay with us again whenever your travels bring you to Cherokee.

Knoxville
Reviewed 17 July 2015

This hotel is across the street from the casino short walk back and forth,rooms were. Clean rooms love the pillows..THe only complaint was the ice machines some were out of order,and at the buffet some of the hot water jugs were out of water later in the day,so it was hard to make hot chocolate or tea.Friendly staff and would...

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Helpful?
1Thank reddoxiechick
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent stay. We are glad to hear that you enjoyed our close proximity to the casino and that you found our rooms to be clean. We apologize that one of the ice machines was out of order and that the hot water was empty. We hope that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Fairfield Inn & Suites Cherokee

Address: 568 Paint Town Rd, Casino District, Cherokee, NC 28719-8304
Region: United States > North Carolina > North Carolina Mountains > Cherokee
Price Range: $167 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Cherokee 2.5*
Number of rooms: 100
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Also Known As:
Fairfield Inn & Suites Cherokee Hotel Cherokee
Fairfield Inn And Suites Cherokee
Fairfield Inn Cherokee
Fairfield Cherokee
Cherokee Fairfield Inn
Fairfield Inn Hotel Cherokee
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Cherokee staff and other travellers.
6 questions
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1 month ago
over a year ago
Robbinsville, North Carolina
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Cherokee staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park your car here and walk across the street to the casino....24 hour free coffee.”
 of 5 bubbles Billpokeypants, 2 Nov 2016 | Read review
“Request a room that does not face the street”
 of 5 bubbles Y9508WImaryp, 29 Oct 2016 | Read review
“We requested to be on the 1st floor and were upgraded to a suite at no additional cost.”
 of 5 bubbles P5081KPlisah, 17 Oct 2016 | Read review
“Try not to stay in a room near the busy road”
 of 5 bubbles HoosierFamilyTravels, 8 Oct 2016 | Read review
“The suites are worth the extra money”
 of 5 bubbles Brian30135, 18 Jul 2016 | Read review
5 of 5