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Holiday Inn Express Cherokee/Casino

321 reviews
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Traveller (67)
Room & Suite (62)
Dining (12)
Overview
  • Excellent26%
  • Very good35%
  • Average25%
  • Poor9%
  • Terrible5%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
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Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (321)Write a Review
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31
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All reviewsfree breakfastroom was cleandirectly across the streetcherokee casinohot breakfastwould stay here againnice stayblue ridge parkwayyogurteasy accessconvenient locationget awaybryson citygravyfismokies
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81 - 85 of 316 reviews
Reviewed 18 April 2016 via mobile

We stayed there on our visit to Smoky Mountains in the NC side. Beautiful location and the hotel was as expected for a HIX property. The staff is very nice. I did notice that the breakfast is not a normal spread from a HIX. Room...More

Thank aghyba
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/CasinoResponded 4 May 2016

Dear aghyba, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our staff to be very nice and our location to be beautiful. However, we would like to apologize for falling...More

Reviewed 14 April 2016 via mobile

Have stayed at many Holiday Inn Express and expect a certain level. Being renovated and it needs it. Everything had a weird smell, including towels (fuel fumes?). Pool is outdoor. Way overpriced for what you receive. Breakfast buffet was missing several items as outlets weren't...More

Thank Joyfran
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/CasinoResponded 30 April 2016

Dear Joyfran, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the breakfast selection, renovation and the rate. We will look into these concerns. We...More

Reviewed 11 April 2016

We stayed at this hotel because we were visiting the casino and it was very close. Not up to the standards of most Holiday Inn properties I have stayed at in the past. Very expensive, thin walls but great people working the front desk!More

Thank dy8759
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/CasinoResponded 3 May 2016

Dear dy8759, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our front desk staff to be great. However, we would like to apologize for the inconvenience caused by the renovation...More

Reviewed 6 April 2016

We booked 1 night here for its proximity to the casino. The staff was very friendly and helpful. Although the hotel was under renovations, it was still nice and clean and neat. Harrah's was located just across the street, which was our reason for staying...More

Thank Yvette G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/CasinoResponded 23 April 2016

Dear Yvette G, Thank you for posting a review about your recent stay with us. I appreciate your kind words towards our hotel staff. It is indeed heartwarming when a valued guest takes the time to acknowledge the passion and effort that our customer service...More

Reviewed 27 March 2016

I am an IHG Platinum member, and decided to use my annual free night at this hotel. Check-in was paper-work intensive- you have to sign your full name twice in the same paragraph; it's as if signing once is not good enough for them. I...More

Thank Janice V
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/CasinoResponded 12 April 2016

Dear Janice V, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding the shower,...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$94 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$94 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (67)
Room & Suite (62)
Dining (12)
Pool & Beach (2)
Hotel & Grounds (62)
Bathroom (10)
Questions & Answers
Ask a question
Herb L
26 August 2017|
AnswerShow all 7 answers
Response from TeresaCallahan | Reviewed this property |
Sorry, didn't see it sooner. I can't answer this one. I didn't take any pets with me on this trip.
0
Votes
Lawrence N
8 October 2016|
Answer
Response from Jonnie O | Reviewed this property |
Not sure. I think so, but call to make sure.
0
Votes
Room Tips
"Top floor facing the mountains for the best view."
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"rooms in the back would be quiet, away from main street."
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"We had room 104. No view but only a few steps from the front door, breakfast room, and front desk."
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"Make reservations early"
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