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All reviewsfire pitcourtyard roomfront deskmodern hotelconvenient locationlounge areanight's restother hotelsrooms were cleancheck in was quickthe staff was greatthe room was nicegreat place to stayracecharlottemirrortrack
The hotel is nice. The staff is friendly. The location is fairly convenient. Our corporate rate is reasonable.
However, if I am staying at a hotel for business, I want good wifi. Theirs worked for a short time and then stopped altogether. This was a...More
Thank T H
Response from Tim T, Guest Relations Manager at Courtyard Charlotte ConcordResponded 2 March 2017
Dear T H,
Thank you so much for your feedback. As a result, we are in the process of upgrading our wifi. I can truly understand the frustrations and hassle when trying to connect to the complimentary services and aren't able. Please accept our sincere...More
The staff was amazing! They helped me get through the heavy, spring loaded room door when I was alone, helped me move my bags in, and even moved a table for me, and they all did these things with a smile.
My husband and I...More
Response from Tim T, Guest Relations Manager at Courtyard Charlotte ConcordResponded 21 February 2017
Thank you so much for your kind words and for the feedback! We are ecstatic about your experience and look forward for your return!
We were in Concord for a family Thanksgiving gathering, and since there was not enough room at my son's home, several of us stayed at the Courtyard. It seemed the best choice among the available options. The check-in staff was very friendly and helpful. The...More
1 Thank Tallahassee-Bob
Response from Tim T, Guest Relations Manager at Courtyard Charlotte ConcordResponded 5 January 2017
Thank you so much for your sincere comments!
As we pride ourselves in delivering the utmost superb customer service, it's the feedback which allows our staff to gain the knowledge necessary in delivering exceptional guest experiences!
Again, we appreciate your business and look forward to...More
The hotel is very convenient and in a great location!! The staff is 100% ready to help and they want to make your stay he best ever!! I can't believe it's the same every Stay!! BUT it is!!!! Love staying here because of the nice...More
Both the Ladies at check-in on the evening of the 9th & check-out on the morning of the 10th were very hospitable and friendly & Management needs to know this. The rooms were clean, great view, but the beds are like sleeping on granite &...More
Thank Homer W
Response from Tim T, General Manager at Courtyard Charlotte ConcordResponded 18 November 2016
Thank you for the kind words about the service. The mattresses are purchased at a Medium for firmness. We attempt be right in the middle and please all our guest. I hope that this weill not deter you from stayinf with us again the next...More
Most of the time, in any hotel, the sheets are not on the sofa bed. There is usually a set in the closet so it can be made up quickly if you wish. That way you know that no one has messed with the sheets.
Response from Charlotte S | Property representative |
Thank you for your inquiry. Upon check-in we will verify a valid credit card is on file or if you would like to use a different card. The hold amount is 1 room night plus tax and then 21% per night of your... More
Thank you for your inquiry. Upon check-in we will verify a valid credit card is on file or if you would like to use a different card. The hold amount is 1 room night plus tax and then 21% per night of your remaining stay. Please contact the hotel directly if you have any additional questions. 704-453-2600