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One of the worst stays in any hotel ever. We checked in late at 11pm on March 30th. We needed a last minute room and were quoted $139 per night for two nights. Upon entering the 1st room we were given, we realized there was...More
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 6 days ago
Thank you for choosing to stay at the Residence Inn Charlotte Concord and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have...More
I am in the midst of a three month stay at this property as I am on long-term assignment for a company in the area. The proximity to I-77, I-485 and I-85 is really convenient. For those of you who would like to eat out...More
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 1 week ago
Good Morning MikefromSC,
We want to thank you for your kind words. We are very thankful our renovation has not been a huge impact on your stay, and your loyalty to us. The kind words and helpful feed back will surely help us grow! We...More
Very nice room! Was surprised by the amount of space on the room. We had the king suite room. Separate bedrooms with king bed and the single bathroom is in the bedroom area. Toilet and tub with a closing door and the sink and closet...More
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 26 February 2018
We are very happy that you had a great stay with us here in Concord. Thank you for taking your time to leave a review. Hope to see you again!
Well this was a birthday celebration. There was no soap AT ALL for the bathroom but there was shampoo and conditioner. We thought there were only 3 lady bugs in the room however when we opened the curtains there were at least 20 along with...More
3 Thank LeNiccki T
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 12 February 2018
I want to thank you for choosing to stay with us, and our sincerest apologies about the lady bugs in your room. During this time of year they are our biggest issue. We have spoken with our pest control company and unfortunately pesticides...More
Upon arrival, we were greeted by Elizabeth who checked us in and accomdated our request for a first floor room. Elizabeth was super nice and made us feel like we were the only people staying in the hotel even though hotel was almost full. The...More
1 Thank iluvtheocean
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 29 December 2017
Thank you for taking your time to leave your feedback with us, and your loyalty to Marriott. Elizabeth was covering our desk from the courtyard but she is an outstanding asset to our company. Thank you again.
Response from Charlotte S | Property representative |
We have 2 rooms available to accommodate your needs. I would recommend contacting the hotel directly for booking the rooms. 704-454-7862
Thank you for your inquiry.
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"Go to the Embassy Suites across the street instead!"