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Extended Stay America - Durham - RTP - Miami Blvd. - North

52 reviews
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Traveller (2)
Room & Suite (7)
Dining (1)
Overview
  • Excellent41%
  • Very good7%
  • Average5%
  • Poor13%
  • Terrible34%
23 Oct 2017
“Horrible”
19 Oct 2017
“Very disappointing”
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Airport Transportation
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Durham - RTP - Miami Blvd. - North
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (52)Write a Review
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1 - 5 of 51 reviews
Reviewed 24 October 2017

Worst hotel experience ever!!! The sheets didn’t fit the bed. The hotel was noisy. People just hung out in the small lobby. The hotel staff was rude. The ice trays were dirty and when I asked for more the response was that they could be...More

Review collected in partnership with Extended Stay
Thank Calvin C
Response from 00esa, Manager at Extended Stay America - Durham - RTP - Miami Blvd. - NorthResponded 24 October 2017

Calvin, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to...More

Reviewed 19 October 2017

The welcoming staff was friendly, but the rooms were very disappointing. The first room we were taken to reeked of cigarette smoke and there was a cigarette burn hole in the sheet. The bathroom fixtures were loose and the bathroom and kitchen floors were sticky....More

Review collected in partnership with Extended Stay
Thank Kathie M
Response from 00esa, Manager at Extended Stay America - Durham - RTP - Miami Blvd. - NorthResponded 20 October 2017

Kathie, it is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were...More

Reviewed 28 September 2017

Pre-paid for the room, then we tried to check in, and the clerk said they had no rooms as housekeeping did not show up. Clerk said they'd give us a room at another property, but they were all sold out as well. Hotel refused to...More

Thank naw717
Response from 00esa, Manager at Extended Stay America - Durham - RTP - Miami Blvd. - NorthResponded 1 October 2017

Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you faced regarding your reservation. Unfortunately, when making a reservation through a third party website, all changes and refunds must be done through them, so we...More

Reviewed 22 July 2017

I had no issues during check-in but the women on the desk was VERY rude with someone in the phone. The room had no air filter, two light bulbs stopped working (bathroom & hallway) and it was filthy under the bed.More

Review collected in partnership with Extended Stay
Thank Natalia M
Response from 00esa, General Manager at Extended Stay America - Durham - RTP - Miami Blvd. - NorthResponded 22 July 2017

Natalia, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and...More

Reviewed 13 July 2017

Free WiFi? B.S. Free WiFi is garbage. Working WiFi is an extra $5 PER DAY. Free Breakfast? B.S. "GrabNGo" breakfast. Granola bars, fruit & coffee. Never booking here again. You shouldn't either. Better choices are available.More

Review collected in partnership with Extended Stay
Thank K7966UXerics
Response from 00esa, General Manager at Extended Stay America - Durham - RTP - Miami Blvd. - NorthResponded 14 July 2017

Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, we fall short. We are reviewing the situation as a training tool to improve our procedures and to...More

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About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$66 - US$83 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$66 - US$83 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (2)
Room & Suite (7)
Dining (1)
Pool & Beach (1)
Hotel & Grounds (7)
Bathroom (1)
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Room Tips
"Pick a room on the end of the hallway"
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"None because according to the front staff they get our complains a lot."
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"I can say that I've visited this location and won't go anywhere else and each floor is the same."
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"The best room to choose is one in another hotel."
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