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Extended Stay America - Durham - University

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44 Reviews from our TripAdvisor Community

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Showing 44: English reviews
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Reviewed 1 week ago via mobile

The room was clean and service was great. I've been going to this hotel for awhile and never had any problem with any of the services. The room's kitchen was also clean. Room service was on point every single time

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Helpful?
Thank Lamar_Allstar
Manager_11525, Manager at Extended Stay America - Durham - University, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you favored the cleanliness of your room and that you enjoyed the great customer service you received. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 2 weeks ago via mobile

I really enjoy this hotel the employees are very courteous room service is great feel just like home everyone treats u like family the love is in the air would give anyone the ok to come here housekeeping is so courteous everyone treats u nice around here

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Helpful?
Thank peggy910
Manager_11525, Manager at Extended Stay America - Durham - University, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to see you received excellent customer service from our staff that made you feel right at home. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to...

Liberty, Missouri, United States
Reviewed 8 November 2016

I was in town for one night and needed cheap lodging. I thought about AirBnB but didn't want to hassle with uncertainty, so I picked this place as the cheapest hotel I could find nearby. It is true that you get what you pay for. Staff was very friendly and helpful. Room could have been a bit better.....offered as a...

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Helpful?
Thank Dan A
Washington
Reviewed 4 October 2016 via mobile

We could only stay one day out of our pre-booked 1 weeks stay. The bathroom was extremely dirty ,the carpet in the room was sticky, the bed was hard as a brick and to top it all off the toilet stopped up! When I called the front desk to ask them if they can send a maintenance man into our...

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Thank Kyle W
Reviewed 3 October 2016 via mobile

The worst!! 2 am fightings in parking lot. Also 7:00 am fighting in front of check in. Room had dry food in carpet. Totally nasty! Unsafe and unclean! The bottom! Never stay here. Obvious rampant drug use of customers. Scary!

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Helpful?
Thank bennyfrost
Heidelberg, Germany
Reviewed 25 July 2016

It was old, it was not clean. I won't stay again...BUT. The young lady that checked me in was wonderful. It is in a fairly safe and easily accessible part of Durham. From the outside, it looks half decent for an Extended Stay. Once in the room, it was pretty bad.

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1Thank srm62
Reviewed 28 June 2016 via mobile

My entire family got sick after staying at this location for 7 days. The assistant general manager was having a bad day and hung up on me several times, called my room back, and hung up on me again. Got in an argument with me for no apparent reason and cursed me and all. My daughter got eye infections from...

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Helpful?
Thank Jamillah M
Manager_11525, Manager at Extended Stay America - Durham - University, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you were unhappy with your experience. Please accept our most sincere apologies for your unpleasant stay. As this hotel’s manager, I can assure you that I have retrained staff on cleaning procedures on the rooms to ensure your experience is not repeated. Thank you very...

Durham, North Carolina
Reviewed 8 June 2016

This was the worst hotel experience of my life the rooms was filthy, we had a party of 12 with a total of 4 rooms, all the rooms were dirty, staff was ok but the rooms smelled of smoke, bugs,stain soaked sheets we asked for our money back and left. We later found out that the place is mostly used...

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1Thank getaway1724
New York City, New York
Reviewed 29 April 2016

This place is a real dump. It is in a state of dire disrepair. Our room was filthy... I mean truly disgusting. The desk staff were very rude. Other hotel guests were really noisy far into the night. And even though it was supposed to be non-smoking, other guests puffed away and the whole joint smelled baaaaad. HORRIBLE PLACE; it...

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Helpful?
Thank Welt_Bummler25
Manager_11525, General Manager at Extended Stay America - Durham - University, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the service issues and room conditions you experienced. To uphold our company’s high standards, I will retrain our front desk staff to ensure we are providing each guest with professional customer...

Reviewed 18 April 2016 via mobile

Room was very nasty smoke detector was hanging from curling by wires. Had several cut wires exposed. Fridge was full of hair and also a dead fly. Bathroom floor was filthy with all the dirt swept behind the door in a pile. I would recommend to not stay at this hotel

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Helpful?
Thank paulloftis

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Durham - University

Address: 3105 Tower Boulevard, Durham, NC 27707
Region: United States > North Carolina > Durham
Price Range: $76 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Durham - University 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay America Durham
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Questions & Answers

Questions? Get answers from Extended Stay America - Durham - University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just stay away from this place. It's not even worth the $60 room rate.”
 of 5 bubbles Welt_Bummler25, 28 Apr 2016 | Read review
“Back side of hotel is quite.”
  • Markings to distinguish
  • TV is OK channels are minimal
 of 5 bubbles rodneys894, 12 Apr 2016 | Read review
“get a room on the second floor to avoid the stomping. go somewhere else.”
 of 5 bubbles zzhello, 9 Mar 2016 | Read review
“Don't book here.”
  • Kitchen
  • Bureau
  • Closet
  • Recliner
  • Bed
  • Kitchen/Dining
  • Bureau
  • Bureau
 of 5 bubbles eriknl2013, 14 Dec 2014 | Read review
“Any room is good.”
 of 5 bubbles KMartinGardner, 29 May 2014 | Read review
5 of 5