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Extended Stay America - Fayetteville - Owen Dr., NC

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408 Owen Dr, Fayetteville, NC 28304-3416
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Traveller (16)
Room & Suite (19)
Dining (2)

About

#44 of 59 hotels in Fayetteville
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Non-smoking hotel
24-hour front desk
Self-serve laundry
Parking
Wifi
Vending machine
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Room features
Air conditioning
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Non-smoking rooms
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57Reviews0Q+A12Room tips
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fozjon wrote a review Nov 2021
Jaipur, India1428 contributions450 helpful votes
we spent a lot of time at this hotel in September, October and November 2021. We stayed there because the location was the best for easy access to my Dad's place. At about $100 per night, this place is overpriced, but there must be room for negotiation, judging by others who were staying there. We stayed in four different rooms. We much preferred paying the little bit extra for the big rooms at the end of the hallways for two of us. Besides that there are tables on both sides of the bed (and lights), you can open the curtains without worry about being visible to anyone walking by. Staff are general quite good...some are quite amazing. Furniture is usually quite beat up but the beds are nice. Depending on the room, there were some issues. In one room, the water in the bathroom never was very warm for showers (in other rooms, it was quite hot). We did see a couple of small cockroaches in one of the rooms. In our last room (of the four) the bathroom door basically rubs against the toilet when you open the door all the way. Coffee in the morning in the reception area is pretty good, but sometimes not available. And there was awhile when there was no sugar available. Because the hotel is located near the hospital, there were quite a few siren sounds and one day we came back to the hotel to find three Forensics vehicles in the parking lot. Some of the other clients at the hotel seemed a bit shady, but we never had a problem with them. There is a Starbucks located very near the hotel.
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Date of stay: November 2021
Location
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Response from ESA GM, General Manager at Extended Stay America - Fayetteville - Owen Dr., NC
Responded 1 week ago
Thank you for posting a review of your recent stay. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we regret not meeting some of your expectations and apologize for the maintenance issues you encountered. We will review this with our engineering team and make sure the problems are fixed immediately. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
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Raf M wrote a review May 2020
3 contributions
Hotel's Favourite
Our company uses this hotel to put up our employees for extended projects. We have always had great support from the staff and front desk. Recently we had a situation arise that required more than the usual support from the front desk and staff. They were more than willing to provide what was needed and went out of their way to help. I was very impressed with the level of customer service that was provided and very satisfied with the care attention given to the situation. All my communication was pleasant with the Front Desk. We will definitely continue to use them for future needs.
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Date of stay: April 2020
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Trip type: Travelled on business
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Response from iResponze A, Manager at Extended Stay America - Fayetteville - Owen Dr., NC
Responded 7 May 2020
Thank you for your excellent review of Extended Stay America. We are glad to know how pleased you were with our exceptional service. Your satisfaction is our highest priority, and we do our best to make sure our guests’ needs are being met. Thank you again for your business, and we look forward to seeing you again soon. Sincerely, Hotel Management
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Anonymous wrote a review Nov 2021
1 contribution
The toilet would not flush, so I had to pour water into the tank until the plunger floated up, in order for the water to fill up. Housekeeping never came by to clean my room, even after I notified the office manager. They could had offered me a free night or 20% back.
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Date of stay: November 2021Trip type: Travelled solo
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Response from ESA GM, General Manager at Extended Stay America - Fayetteville - Owen Dr., NC
Responded 2 weeks ago
Thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your toilet. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Also, we sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
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Tim J wrote a review Oct 2021
1 contribution
This is our third time staying at this hotel and one of the main reasons is because of the manager Desman. He always over deliver when it comes to staying with them. So if anyone is needing to stay somewhere in Fayetteville, this would be my #1 pick..
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Date of stay: October 2021Trip type: Travelled on business
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Response from ESA GM, General Manager at Extended Stay America - Fayetteville - Owen Dr., NC
Responded 3 weeks ago
Welcome back to Extended Stay America! You are part of our family now, and we are pleased to know that team members like Desman always make you feel at home. We will be sure to share your compliments with him. We appreciate your recommendation and look forward to welcoming you back soon! Sincerely, Hotel Management
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Ann G wrote a review Jul 2020
15 contributions
We checked into this hotel on June 22, 2020. I looked at the photo's on their website and researched as much as I could find. I don't think I have ever seen such a horrid filthy hotel in all the time I have been traveling. The first delema was when we tried to use the elevator which was outside it would rise a floor and fall down half a flight then fight it's way up another flight and fall again. It took several minutes to get up to the 3rd floor and us trapped in it the whole time. The TV didn't work in our room and the attended on duty tried his best to fix it and was on the phone with tech support but to no avail. the only recourse was to change rooms. That was not an option for us as we just spent and hour sanitizing our room. As we were unpacking our smoke dector went off causing panic on our part and the management to come running. There was a very large gap under the door that let light and heat in so we could not regulate the temperature in the room. We were to stay 2 nights but in the morning we went to management and told them the room was so damaged we could not stay and we were checking out. I wouldn't recommend this hotel to anyone. It was a horrible experience and I'm sad we had to endure a day of our vacation in such a dump.
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Date of stay: June 2020
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Room Tip: Don't stay in any of them. They are all terrible
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Response from iResponze A, Manager at Extended Stay America - Fayetteville - Owen Dr., NC
Responded 4 Jul 2020
Ann, thank you for being our guest. We sincerely apologize for the cleanliness and maintenance issues you encountered and regret the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your feedback has been discussed with the appropriate team members to improve the quality of our services and accommodations moving forward. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the future. Sincerely, Hotel Management
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PRICE RANGE
US$63 - US$86 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica fayetteville-owen dr hotel fayetteville, extended stay fayetteville, fayetteville extended stay
LOCATION
United StatesNorth CarolinaFayetteville
NUMBER OF ROOMS
120
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Frequently Asked Questions about Extended Stay America - Fayetteville - Owen Dr., NC
Which popular attractions are close to Extended Stay America - Fayetteville - Owen Dr., NC?
Nearby attractions include The Office Imported Pub (1.0 km), Lafayette Bowling Lanes (0.6 km), and The Stockyard (0.6 km).
What are some of the property amenities at Extended Stay America - Fayetteville - Owen Dr., NC?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at Extended Stay America - Fayetteville - Owen Dr., NC?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Extended Stay America - Fayetteville - Owen Dr., NC?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Fayetteville - Owen Dr., NC?
Conveniently located restaurants include 316 Oyster Bar, Little Italy Pizzeria and Restaurant, and Zorba's Gyro On A Spit.
Are pets allowed at Extended Stay America - Fayetteville - Owen Dr., NC?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Fayetteville - Owen Dr., NC?
Many travellers enjoy visiting 1897 Poe House (4.2 km) and Market House (6.2 km).
Is Extended Stay America - Fayetteville - Owen Dr., NC accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.