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Red Lion Inn & Suites Fayetteville at Cross Creek Mall

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562 Cross Creek Mall, Fayetteville, NC 28303-7246
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (73)
Room & Suite (37)
Dining (9)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Red Lion Inn & Suites Fayetteville at Cross Creek Mall
Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#34 of 59 hotels in Fayetteville
Location
Cleanliness
Service
Value
An essential stopping point for travelers of all kinds, this hotel near Fayetteville Cross Creek Mall goes above and beyond. Book with us, and have proximity to great shopping and local attractions, along with a restful stay. We’ve also got a well-appointed business center right on the premises, allowing you to take care of all your needs while away from home. Our ideally-located Fayetteville hotel is the perfect answer if you’re headed to Fort Bragg or downtown Fayetteville businesses. We’re only a short drive from these and many other points of interest in the area, including Pope Air Force Base, Cape Fear Valley Health System, Fayetteville Regional Airport, the Fayetteville Historic Marketplace District, and the Crown Coliseum & Expo Center. You can also discover several unique dining and shopping attractions during your time with us.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Business Centre with Internet Access
Baggage storage
Parking
Wifi
Outdoor pool
Breakfast buffet
Convenience store
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:5% Off Or More
238Reviews2Q+A77Room tips
Traveller rating
  • 88
  • 41
  • 53
  • 30
  • 26
Time of year
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Language
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Popular mentions
Jane M wrote a review May 2021
Raleigh, North Carolina25 contributions13 helpful votes
I try to find a silver lining so they did have some nice items in the grab and go breakfast. BUT they were painting outside my room with an oil based paint the smell was so strong it gave me a headache, asked about another room was told they were completely booked. It’s late so I decide ok let me jump in the shower and the hot water will help with the headache, hot water gets hotter and hotter till finally scalding. The toilet won’t fill either. Why??? no cold water at all going to the shower or toilet. I managed to fill the toilet tank with using the ice bucket and wash up as best I could but guess what no soap. The room was in disrepair and dirty the bathroom door was busted up. I knew it was an inexpensive place but seriously any one of these items should have allowed them to give me my money back which I have requested......to date no refund. This is apparently a franchisee. PS I seriously doubt the place was completely booked, few cars in the parking lot.
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Date of stay: May 2021
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Response from Guest Services, Guest Services / Front Office at Red Lion Inn & Suites Fayetteville at Cross Creek Mall
Responded 1 Jun 2021
Dear Jane, It is through guest feedback like yours, that we are able to continue making improvements to our accommodations - so thank you for sharing. Though you were able to get your day started with some tasty food during breakfast, we are sorry that you encountered some issues throughout your stay. We will be reviewing your concerns with our team to ensure maintenance addresses the water temperature in the showers. Once again, we appreciate you giving us this chance to make any positive changes.
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Jennifer C wrote a review May 2021
2 contributions
I went there and there were bedbugs, dried blood on the carpet and let me say it again. Full grown bedbugs!!! I was only checked in for a couple of minutes before this guy started crawling out at me. Highly disgusted. Do not go
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Date of stay: May 2021Trip type: Travelled solo
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Response from Guest Services, Guest Services / Front Office at Red Lion Inn & Suites Fayetteville at Cross Creek Mall
Responded 27 May 2021
Dear Jennifer, Property cleanliness is important to our team, so it is regrettable that you felt our facilities did not reflect our high standards. Our property undergoes routine maintenance for pests; however, considering your comments, we have contacted our pest service so that this matter is promptly addressed. Housekeeping is also looking into any cleanliness oversight you mentioned. It would be our pleasure to show you a better experience the next time you're in town, so please consider giving us another chance.
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Bill J wrote a review May 2021
1 contribution
Room is filthy, had no soap, the carpet was disgusting and seriously had what looks like dried blood covering a fairly large area of it. The room door's lock was broken, sketchy parking lot/location. Definitely not safe for a family, would not bring kids anywhere near the place. Avoid and thank me later
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Date of stay: May 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Don't go here
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Kate N wrote a review Oct 2020
3 contributions
Didn’t stay the night, rooms were dirty and moldy, small, and the parking lot is sketchy. It’s unfortunate because the staff was really friendly and helpful. I’d recommend finding a different place...
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Date of stay: October 2020Trip type: Travelled with family
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Response from Guest Services, Guest Services / Front Office at Red Lion Inn & Suites Fayetteville at Cross Creek Mall
Responded 10 Nov 2020
Dear Kate, While we're happy to hear that our team provided friendly service, we're very sorry that we failed to meet your expectations in other regards. We work hard to ensure a safe, comfortable stay for all of our guests. This is not the lasting memory we want you to have of us, so we hope to have another opportunity to deliver the stay you expected should you return to the area.
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Marcus M wrote a review Aug 2019
20 contributions4 helpful votes
I stayed at this hotel for one night on 8/9/2019 and the photos that are posted online are not at all was this hotel looks like. This hotel changed their name from the Fairfield Inn but, the standards are still the same. My room had a nasty stain on the carpet, the bathroom tub was filthy and had not been cleaned. The key to my room did not work and I had to go back downstairs to get a new key. The sheets on the bed also had stains on it. Do not stay at this hotel, the rooms are overpriced and you will not be getting your money's worth. Thanks.
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Date of stay: August 2019
Location
Cleanliness
Service
2 Helpful votes
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Response from Ted H, General Manager at Red Lion Inn & Suites Fayetteville at Cross Creek Mall
Responded 12 Aug 2019
Good Morning! We appreciate your taking the time to give us feedback, and we value all insights. I will pass this along to the housekeeping manager as she still has some newer staff still in training. Please email me a note when you need to come to Fayetteville the next time, and I will set up the reservation for you in one of our best rooms with a good level of discount. ted.hasbrouck@prismhotels.com is my email. Thanks again, and please travel safe! Best Regards, Ted Hasbrouck, General Manager
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PRICE RANGE
US$54 - US$95 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairfield inn marriott cross creek mall hotel fayetteville, fairfield inn fayetteville, fairfield fayetteville, fayetteville fairfield inn
FORMERLY KNOWN AS
Fairfield Inn Fayetteville
LOCATION
United StatesNorth CarolinaFayetteville
NUMBER OF ROOMS
129
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Frequently Asked Questions about Red Lion Inn & Suites Fayetteville at Cross Creek Mall
Which popular attractions are close to Red Lion Inn & Suites Fayetteville at Cross Creek Mall?
Nearby attractions include Battle House Laser Tag (1.2 km), Carmike Patriot 14 & Imax (0.8 km), and AMC Market Fair 15 (0.9 km).
What are some of the property amenities at Red Lion Inn & Suites Fayetteville at Cross Creek Mall?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Red Lion Inn & Suites Fayetteville at Cross Creek Mall?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Red Lion Inn & Suites Fayetteville at Cross Creek Mall?
Guests can enjoy free breakfast during their stay.
Is parking available at Red Lion Inn & Suites Fayetteville at Cross Creek Mall?
Yes, free parking is available to guests.
What are some restaurants close to Red Lion Inn & Suites Fayetteville at Cross Creek Mall?
Conveniently located restaurants include Luigi's Italian Chophouse and Bar, Mash House Brewery & Restaurant, and Bubba's 33.
Are there opportunities to exercise at Red Lion Inn & Suites Fayetteville at Cross Creek Mall?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Red Lion Inn & Suites Fayetteville at Cross Creek Mall?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Red Lion Inn & Suites Fayetteville at Cross Creek Mall?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Red Lion Inn & Suites Fayetteville at Cross Creek Mall?
Many travellers enjoy visiting 1897 Poe House (6.6 km).
Is Red Lion Inn & Suites Fayetteville at Cross Creek Mall accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.