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Fairfield Inn Asheville Airport

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Fairfield Inn Asheville Airport
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154 Reviews from our TripAdvisor Community

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Showing 153: English reviews
West Jordan, Utah
Level Contributor
122 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 week ago

This hotel looks pretty run down from the outside, but the inside is clean and fresh. The rooms are modernized and spacious. Just like most the other Fairfield's. They also have a shuttle to the airport. Wish I would have known that before getting here... I could have turned in my rental car a day earlier.

Helpful?
Thank Chad S
ManagerX1, Manager at Fairfield Inn Asheville Airport, responded to this review

Thank you so much for your five-star feedback! We are so glad you enjoyed your stay with us at the Fairfield Inn Asheville Airport and were impressed with our clean and convenient facilities. We work hard to make sure our guests leave happy, and I am so glad you recognized our efforts. Thank you for staying with us. We look... More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

Hotel is having parking lot resurfaced so there is a lot of caution tape around. Parking is fine in the back. Room was clean and hallway stayed quiet throughput the night. Staff friendly. Breakfast served from 5am -10am. Shower clean and sheets were too.

Helpful?
Thank April k
ManagerX1, Manager at Fairfield Inn Asheville Airport, responded to this review

Thank you for sharing your recent experience at the Fairfield Inn Asheville Airport. I am delighted to know that your business visit was pleasant and you enjoyed our helpful service and comfortable facilities. We appreciate your feedback and look forward to your next visit! Thanks again, and safe travels! Best Regards, Chad Henderson General Manager More 

Lawrenceville, Georgia
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 weeks ago

I am a 30 year customer and good reward member I had to cancel a room when my wife was diagnosed with cancer They would not answer the phone so I talked to Marriott They then put me down as staying and charged me 141 Do not trust this site or marriotts willing to help

Helpful?
Thank Ed C
ManagerX1, General Manager at Fairfield Inn Asheville Airport, responded to this review

Ed, thank you for being a loyal Rewards Member and for bringing this matter to my attention. I apologize for the problems you had in attempting to contact us to cancel your reservation, and am so sorry to learn of your wife’s diagnosis. I would appreciate you contacting me at the hotel to discuss this matter so we can resolve... More 

Level Contributor
273 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 4 weeks ago via mobile

We have not been to Asheville in a year, but we always stay in Fletcher!!! We have always been impressed with the front desk and have dealt with Carolyn and Matt on previous trips. I called today just to confirm and Matt answered the phone! First he listened and resolved my concerns, but it speaks to good management that Matt... More 

Helpful?
Thank Dinah W
ManagerX1, Manager at Fairfield Inn Asheville Airport, responded to this review

Thank you for making the Fairfield Inn Asheville Airport your home away from home. Our staff works hard to ensure each guest has a great experience, so it is nice to be recognized for a job well done. We look forward to sharing your compliments with Carolyn and Matt. It will certainly make their day. Thanks again for choosing to... More 

Maryville, Tennessee
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 October 2016 via mobile

We stayed here and learned they will drop you off and pick you up from Sierra Nevada Brewing Company just down the road. The room and breakfast were great. We did not have an noise from the airport, and the hotel staff were cheery and helpful.

Helpful?
Thank JenniferKoozer
ManagerX1, Manager at Fairfield Inn Asheville Airport, responded to this review

We are delighted you were impressed with the quality of our service and facilities. We work hard to make sure our guests leave happy, and we are so glad you recognized our efforts. It is also nice to know that our location was perfect for your needs. Thank you for staying with us. We hope to welcome you back to... More 

Powell, Tennessee
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 October 2016 via mobile

To say I was disappointed does not even begin to describe my feelings about this stop! My husband is a Marriott Honored Guest and we stay at their hotels when we travel however I was appalled at the poor quality! First to be charged close to $200 for this was an insult. The bed was comfy but that was the... More 

Helpful?
1 Thank CAOS1973
ManagerX1, Manager at Fairfield Inn Asheville Airport, responded to this review

Thank you for your loyalty. Thank you for acknowledging our friendly staff and we were happy to read that you found our beds comfortable. We are sorry that we fell short of delivering the standard you are accustomed to receiving at Marriott hotels. Your feedback will ensure that we make the necessary changes to improve our guest experience. We apologize... More 

Las Vegas, Nevada
Level Contributor
128 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 7 October 2016

I am a frequent traveler, and by my status as a lowly Marriott Rewards Silver this shows that I don't stay in Marriott properties as much as I do other properties, and this hotel is a good example of why I choose other brands. First off - the good: Lobby: The lobby area is clean and has a modern decor.... More 

Helpful?
1 Thank jbliv
ManagerX1, General Manager at Fairfield Inn Asheville Airport, responded to this review

On behalf of my entire team, I would like to offer my sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. I will address this matter with the Head of our Housekeeping Department and housekeeping associates immediately... More 

Des Moines, Iowa
Level Contributor
99 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 September 2016 via mobile

Front desk personal was friendly and helpful. Room was comfortable, pillows to soft for me. Room was clean. Full breakfast bar. Payed double last night, then I payed in Springfield, IL for the samething.

Helpful?
Thank leymas
ManagerX1, Manager at Fairfield Inn Asheville Airport, responded to this review

Thank you for taking the time to review your recent stay at the Fairfield Inn Asheville Airport. We especially want to thank you for acknowledging our staff. We are also glad that you loved our comfortable rooms and amenities as well. We appreciate your business and hope to welcome you back again. Best Regards, Justin Moody General Manager More 

Venice, Florida
Level Contributor
189 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 26 September 2016

Typical Fairfield Inn with a very friendly and helpful staff. The Internet was okay (dropped connection frequently), bed was very comfortable. The breakfast was tasty with several items offered. The location is right off the interstate and there are several restaurants in the area. The hotel is located near the airport but we didn't experience any noise due to the... More 

Helpful?
Thank hallpau
ManagerX1, Manager at Fairfield Inn Asheville Airport, responded to this review

We are delighted you were impressed with the quality of our service and facilities. We especially appreciate your nice comments regarding your comfortable room and our convenience to the airport and various dining options. However, we are sorry to know that you experienced an inconvenience with internet connection. We have alerted our service provider and are working to ensure we... More 

Indiana
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 September 2016

Negatives: 1)We booked 2 rooms, 1 double/double and 1 king. They had us in 2 doubles. Check-in clerk was apologetic. Luckily there was a king left. 2)But it's air conditioning didn't work. It was warm during the night but we survived. 3)Keys to one of the rooms didn't work and that's irritating especially late at night with kids. 4)The woman... More 

Helpful?
Thank afrequentguest
ManagerX1, General Manager at Fairfield Inn Asheville Airport, responded to this review

Thank you for staying with us and we appreciate your feedback. We are pleased to hear our location and breakfast service met your travels needs. However, I am so sorry you had multiple issues with your guest rooms during your stay with us. Our team is committed to providing our guests with the best possible experience. We are evaluating the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Fairfield Inn Asheville Airport

Address: 31 Airport Park Rd, Fletcher, NC 28732-8623
Region: United States > North Carolina > North Carolina Mountains > Fletcher
Price Range: $149 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Asheville Airport 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Fairfield Inn Asheville Hotel Fletcher
Fairfield Inn Fletcher
Fairfield Fletcher
Fletcher Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn Asheville Airport staff and other travellers.
2 questions
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Montreat, North Carolina
Montreat, North Carolina
7 months ago

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Questions? Get answers from Fairfield Inn Asheville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at mountain suites”
 of 5 bubbles 806edc, 4 Nov 2016 | Read review
“Stay away from first floor rooms unless you want your entire room to smell like sausage every morning.”
  • Rusted shower fixture
  • Cracked ceiling & wallpaper splitting
  • Disgusting shower curtain stain
  • Unsightly stains on bathroom walls and mold in the right corner
  • Mold - this is just unacceptable
  • Green patina stain from humidity in bathroom
  • Unsightly stains on bathroom walls
 of 5 bubbles jbliv, 6 Oct 2016 | Read review
“I prefer top floor”
 of 5 bubbles onemichael, 29 Aug 2016 | Read review
“Ask not to be near elevator”
 of 5 bubbles ladyjadegd, 27 Jun 2016 | Read review
“not facing airport road”
 of 5 bubbles MiniverM, 1 Jun 2016 | Read review
5 of 5
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