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Again I pull into what seemed to be a small parking lot but actually bigger that it first looked, I had plenty of room to maneuver my 45' motorcoach to a corner where it would be out of the way. I checked in quickly with...More
Response from Jay C, Manager at Holiday Inn Express GastoniaResponded 6 days ago
Thank you for taking the time to submit your review for Holiday Inn Express - Gastonia. I'm very happy to see that you've enjoyed your visit with our hotel and that you'll stay again with us as your travel needs allow. I'm happy...More
So let me tell you guys about my stay so me and my fiancé stay here about twice a year every year and his company gets a discount so I can't really say much or complain (we don't pay for it so who am I...More
1 Thank Carrybeal
Response from Alexia M, Manager at Holiday Inn Express GastoniaResponded 6 October 2017
Dear Definitely Returning,
Wow what an awesome review! I am so glad to hear you enjoyed your stay at the Holiday Inn Express-Gastonia. I am also excited to hear Stephanie and David met your needs and expectations. We look forward to welcoming you back soon.
Hotel looks like it has been recently renovated and is very nice and clean. Also it is in a good location close to the interstate. Staff is very nice and friendly and they have a pretty good breakfast bar. Would not hesitate to stay here...More
Response from Alexia M, Manager at Holiday Inn Express GastoniaResponded 4 weeks ago
I appreciate you taking the time and submitting your kind review for Holiday Inn Express - Gastonia. I'm very happy to see that you've enjoyed your visit with our hotel finding our team to be friendly. Our team members take great pride in...More
My trip went from the worse ever to the best.One of the Front desk lady Samantha at the front desk was VERY ILL-MANNERED she had an attitude with everything she said and the way she talked to a guest that was ahead of me was...More
Response from Alexia M, Manager at Holiday Inn Express GastoniaResponded 13 February 2018
Dear Mindy Frank,
Thank you so much for you feedback. We are truly sorry for the behavior of our staff member and assure you this is being addressed. With that said, we are so thrilled that Theresa and Stephanie were able to turn your stay...More
This property has been renovated recently and it is comfortable, quite pretty, and clean. Everything in our room seemed to be almost new, and the bed was so comfortable.
Customer service was exceptional, as EVERYONE from management to housekeeping were friendly, helpful, and sweet, even...More
Response from Alexia M, General Manager at Holiday Inn Express GastoniaResponded 18 December 2017
Thank you so much for your kind comments. We strive on a daily basis to go above and beyond for our guests. I'm so glad our staff was able to take great care of you during your stay. We genuinely appreciate your feedback!