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About
#2 of 19 hotels in Gastonia
Location
Cleanliness
Service
Value
Courtyard Charlotte Gastonia is nestled on Remount Road and easily accessible to Interstates 85 and 485. Just moments from our doorstep, you'll find prominent destinations, including Charlotte International Airport, Lowes Motor Speedway, U.S. National Whitewater Center and Daniel Stowe Botanical Gardens. Come experience our high standards of service, beautifully designed accommodations and a touch of our own southern hospitality. We provide spacious guest rooms and suites equipped with ergonomic workstations, complimentary Wi-Fi and mini-refrigerators. Start your day with a delicious breakfast from The Bistro, and return in the evening for cocktails and mouthwatering dinner selections to help you unwind after a busy day. Just in case you forgot something from home or need a snack, our 24-hour Market has you covered with a vast variety of grab-and-go items. Make your stay memorable at Courtyard Charlotte Gastonia.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Restaurant
Breakfast available
Vending machine
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Soundproof rooms
Air conditioning
Desk
Seating area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English
Location
51Somewhat walkable
Grade: 51 out of 100
21Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
1856 Remount Road, Gastonia, NC 28054
Getting there
Car HireSee all Gastonia car hire
562Reviews4Q+A82Room tips
Reviews
Traveller rating
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Most Recent
Badly out of date. TV was broken. AC had to be turned down to 60 to be comfortable. Only two worn out sockets at the night stand. Still has CFL bulbs! Worst Courtyard I've ever stayed at. Front desk staff was nice but only so much they can do with a worn out hotel.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don't stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This Courtyard is the worst Courtyard I have ever stayed at. This place is far below the Marriott Courtyard standard. We have two rooms and both rooms had this strange smell. The bathrooms also desperately need an upgrade. I have stayed at Fairfield Inns (a lower grade hotel than the Courtyard) that are in a more superior condition than this hotel. I usually read the bad reviews on TripAdvisor with a grain of salt, but with this one - believe the bad reviews.
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: Book elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Courtyard by Marriott Charlotte Gastonia
Responded 4 days ago
Dear Sandi, We're saddened to hear about your experience. Please accept our apologies for any concerns about odor and upkeep. Feedback like yours helps us improve, and we'll look into your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dirty rooms, bad heating/cooling units. Could smell cigarette smoke in the hallway. Front desk friendly, but not helpful. Do not count on using the business center. Bartenders were great, but the food not so much. Get delivery and hang out in the bar!
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Date of stay: February 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Courtyard by Marriott Charlotte Gastonia
Responded 2 weeks ago
Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about cleanliness as well as for any disappointment with the level of service. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was amazing even the staff and housekeepers I love staying there and I recommend it to everyone I'll always pick this hotel for me and my family and everything is so close to it and my kids love that they have a pool and a hot tub....
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Courtyard by Marriott Charlotte Gastonia
Responded 3 weeks ago
Dear April, It's always a pleasure to hear that our guests have had such an enjoyable experience! We're delighted that you appreciated the exceptional hospitality all members of our team provided and that your children had the opportunity to use the pool and hot tub. From all of us at Courtyard by Marriott Charlotte Gastonia, thank you for taking the time to share your positive review and recommendation, and we very much look forward to your return,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Suite was huge. 2 rooms with balcony. Balcony door was almost impossible to open. Very heavy and old. Wall plug was coming off wall. Needed updated. Furniture seemed dirty. Balcony needed power washed.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Courtyard by Marriott Charlotte Gastonia
Responded 3 weeks ago
Dear Amy, We are very glad you enjoyed the large and comfortable suite, and we appreciate you taking a moment to leave feedback. Our maintenance team will look into your described issues and address them accordingly. Thank you for your review, and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There were several problems with the room. Entering the room there was a smell of old cigarettes. Really was bad. The toilet paper holder was coming out of the wall. As my wife went to pull the toilet paper off the roll the entire holder came out. Water damage to the ceiling. Bed was fine. Became nose blind to the cigarette smell after a while.
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Date of stay: February 2023
Value
Rooms
Service
Room Tip: Ensure you check the room before you accept it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Courtyard by Marriott Charlotte Gastonia
Responded 11 Feb 2023
Dear Vance, Our staff is excellent at what they do, and you can rest assured that your comments will be thoroughly reviewed by our staff. Any necessary improvements will be made, and we appreciate you reaching out to share your feedback. It was a pleasure to have you stay with us, and we hope you will offer us another chance to deliver an even better experience. Until then, we wish you safe travels ahead.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel lobby is nicely updated, but the rooms desperately need work. We had two rooms, and both smelled. The mattresses are old and uncomfortable, with springs that actually squeak when you sit down. The tub surround had mold around the edges, and there were hairs on the floor. Half of the outlets are loose. The mini-fridge was tiny with missing shelf parts.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Courtyard by Marriott Charlotte Gastonia
Responded 19 Jan 2023
Dear Laura, Your voice is important to us, and we appreciate you making it heard. We are so sorry for any disappointment you had with the condition of our accommodations. What you have shared is a poor reflection of the standards we uphold, and we will use your feedback to take action and get back on track. If there is any chance to welcome you back in the future and change your perceptions, we'd be thankful for it.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose to stay at the courtyard Marriott specifically for the fact that they had a special rate going on through the Capital One travel portal. I read the reviews ahead of time and so I was already unsure what to expect. When I walked into the hotel, the lobby was very roomy and updated. The front check in staff was very polite and professional. However, that was about the extent of the niceties of the hotel. When I got up to my room, the room was out of date with several stains on the walls in both the bathroom and the main room. I pulled out my black light and noticed that there were also stains on the sheets. However, that was the only way to see the stains. So I decided to stay for the few nights. However, this morning I woke up to find a six-legged visitor on the wall in the bathroom. I immediately took a picture, killed the cockroach, put it in a tissue and delivered it to the front desk to check out. After reading the reviews and experiencing the hotel for myself, I am definitely in favor of this hotel losing its courtyard Marriott status. I have stayed at a few courtyards around this country and this is by far the worst experience I have had. In fact, when I rebooked at another hotel, the front desk agent indicated that he had actually previously worked at the courtyard and had quit because of these issues. As of writing this, I am still waiting to hear back from the assistant general manager at the courtyard. I will update this review when I hear from her to speak to the resolution of this issue. …
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Date of stay: January 2023Trip type: Travelled solo
Room Tip: Avoid the hotel. All of the bad reviews are correct!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Courtyard by Marriott Charlotte Gastonia
Responded 17 Jan 2023
Feedback from our guests is always appreciated as it helps us improve. While we're glad you felt welcome upon arrival, we apologize for any concerns about cleanliness and unwelcome visitors. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was clean and staff was very pleasant. Breakfast was fantastic. Arykah and Mrs. G are great employees. Good location, right next to the highway. Several restaurants within walking distance as well.
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Courtyard by Marriott Charlotte Gastonia
Responded 13 Jan 2023
Clean accommodations and attentive service are the names of the game at Courtyard by Marriott Charlotte Gastonia, so we're thrilled to hear that you appreciated that during your visit. Please come back and see us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location was convenient to our needs and the shower was incredible! However, I was disappointed that this hotel appeared to be in need of an upgrade. There were no USB plugs at all in the rooms and no microwave. The fridge was frozen over because it is in a totally enclosed wooden cabinet! Both of our rooms had a strong, unpleasant odor when we arrived. That seemed to fade after the HVAC had been on for a while, but noticeably irritating at first. Bathroom was clean. Couch had scary-looking stains. The shower curtain was about 8 inches too long spread all over the inside of the tub. I had requested to use my expiring Suite Night awards for room upgrades, but was told that upgrade was not eligible for this location. Overall, not my best experience at a Marriott property.…
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Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Courtyard by Marriott Charlotte Gastonia
Responded 23 Dec 2022
Dear Dean, Thank you for staying with us and taking the time to share your thoughts. We're glad our location was convenient for your trip and that you enjoyed the shower. However, we apologize for any issues with the in-room amenities. We'll look into your comments further, and we hope to see you again should you be back in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$104 - US$130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott gastonia hotel gastonia, courtyard gastonia, gastonia marriott, gastonia courtyard
FORMERLY KNOWN AS
Courtyard by Marriott Gastonia
LOCATION
United StatesNorth CarolinaGastonia
NUMBER OF ROOMS
130
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Claim Your ListingCOURTYARD BY MARRIOTT CHARLOTTE GASTONIA: UPDATED 2023 Hotel Reviews, Price Comparison and 175 Photos (NC) - Tripadvisor
Frequently Asked Questions about Courtyard by Marriott Charlotte Gastonia
Which popular attractions are close to Courtyard by Marriott Charlotte Gastonia?
Nearby attractions include Xtreme Xcapes (0.6 km) and The Bunker Axe Throwing & Tactical Laser Tag (0.7 km).
What are some of the property amenities at Courtyard by Marriott Charlotte Gastonia?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Courtyard by Marriott Charlotte Gastonia?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard by Marriott Charlotte Gastonia?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard by Marriott Charlotte Gastonia?
Yes, free parking is available to guests.
What are some restaurants close to Courtyard by Marriott Charlotte Gastonia?
Conveniently located restaurants include Texas Roadhouse, Cheddar's Scratch Kitchen, and Cracker Barrel.
Are there opportunities to exercise at Courtyard by Marriott Charlotte Gastonia?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Courtyard by Marriott Charlotte Gastonia?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Courtyard by Marriott Charlotte Gastonia?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Courtyard by Marriott Charlotte Gastonia offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Courtyard by Marriott Charlotte Gastonia accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.