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What is Travellers’ Choice?
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Travellers' Choice
In the heart of the Blue Ridge Mountains, on the shores of the pristine and privately owned Lake Toxaway, you will find The Greystone Inn. A traditional hotel, gracious and fire-lit with views to take your breath away. Amenities include luxurious accommodations, exceptional dining, intimate spa, golf, tennis, croquet and the quiet beauty and adventure of the lake and mountains.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Canoeing
Kids stay free
Valet parking
Wifi
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Golf course
Hiking
Horseback riding
Ski rentals
Ski school
Skiing
Tennis court
Water sport equipment rentals
Archery offsite
Fishing
Patio
Tennis court offsite
Walking tours
Board games / puzzles
Babysitting
Books, DVDs, music for children
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Neck massage
Baggage storage
Concierge
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Fireplace
Housekeeping
Refrigerator
Cable / satellite TV
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English
Location
Contact
220 Greystone Lane, Lake Toxaway, NC 28747-8560
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127Reviews5Q+A27Room tips
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My family of 4 stayed over New Years . It was breathtaking - felt like we stepped back in time . The grounds , amenities ,food and staff were top notch. Great place to immerse yourself in history and to decompress. Lake Toxaway feels like you are in Europe with the mountains as a backdrop meeting a pristine lake. It was also referred to as Little Switzerland in the turn of the century. We hated to leave and cant wait to return to this paradise.
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
The Greystone Inn will take your breath away…in so many ways. Built in the early 1900’s, this magnificent estate has weathered, with an occasional wrinkle, the test of time. Beautifully adorned, and wrapped in exquisite craftsmanship both inside and out, this timeless property has been extensively renovated to compliment the original dream of Lucy Armstrong, its creator. Lush gardens, featuring hand carved stone steps and paths meander throughout the grounds and along the shores of Lake Toxaway. Our suite featured heated tile floors in both baths, and views overlooking the mountains and the lake. Complimentary turn down service, featuring fresh iced, lemon water welcomed us each evening on our return. Scrumptious morning breakfasts on the patio, wrapped in nature, overlooking Lake Toxaway were a welcome treat. Great selection of professionally inspired menu items from the restaurant, make lunch and dinner a go to place when we didn’t want to leave the property. There are daily cruises on the lake available for guests. Plus, the opportunity to take your own private cruise via the Lightning Bug, a handcrafted, teak inlaid boat with an electric motor built for a leisurely cruise for two. Yes…There are steps and stairs, just like there was in the 1900’s. And they too, will take your breath away. Accessing the private secluded decks and docks are worth every step in one’s journey to unwind, meditate, read a book, or just chill out with your significant other. Paulette, the General Manager, strives to make everyone’s stay as pleasant as possible. It’s tough in today’s market to please everyone, me included. But, because of her efforts and that of her staff, I was so impressed by this property that I rewrote three chapters in my latest novel to include this truly special place as a destination location.…
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paulette Todd, General Manager at The Greystone Inn
Responded 15 Jul 2022
Thank you for taking the time to write this wonderful very detailed review. I am so pleased you enjoyed your time here. I will make sure I share your wonderful comments with our entire team. I hope that you will be able to return again in the very near future and please let me know if I may personally assist you in anyway. Warmest Regards, Paulette Todd General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed here for our honeymoon and had a wonderful time. I surprised my husband with a rose petal turndown and music playing when we arrived on the first night. We had some truffles and banana bread waiting for us as well! It was nice but the music was only playing from an iPad. I thought there would’ve been a speaker or something in the room so that was a little less than expected. The ladies in guest services were very nice on arrival. The bartender was super sweet. We loved her!!! She definitely added a nice touch to our stay in multiple ways. We had dinner at the restaurant both nights. The food was delicious and our servers were always very nice. I’d highly recommend going to the dining room to have your meals. We ordered breakfast as room service one morning and it was not at all the same quality bc the food had gotten cold and some items were forgotten. We had a spa day with a couples massage with all the add ons and I also had a body exfoliation afterwards. Our spa experience was really amazing. The ladies who worked with us were phenomenal, made us feel very comfortable and did such a wonderful job at massage. All in all, it was a good stay! I personally feel some things were overpriced. Specifically the turndown services, flower bouquet and things we enjoyed in the room. But otherwise, it was an enjoyable experience.…
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Reserved a lake cruise for my wife’s birthday and in-laws celebration 4 days in advance. We arrived at our scheduled time at 4:45pm today for the cruise to receive a phone call telling us they cancelled our reservation but we were welcome to book the next night since they were not booked up - yet. They never informed us at time of reservation they would cancel our reservation if a in-house guest reservation came up. The boat holds 24 people. The worst service from a hospitality company ever received. A beautiful setting managed by horrible service. Highly disappointed and won’t waste my time in the future. There are many great lodging, dining and activity choices in the area. Don’t waste your time or memories on this one.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Had a room in the attic area - lots of stairs- staff did not follow through with making reservations, woman in bar area had an attitude, rooms had stains on the carpet and windows and screens to look out onto the beautiful lake were dirty and full of mud. Had to call twice to get electrical outlets working as anything you plugged in fell out of the sockets. AC was not working well. A sure disappointment
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Paulette Todd, General Manager at The Greystone Inn
Responded 1 Jul 2022
Thank you for staying with us and taking the time to write this review. I always appreciate our customer feedback. I apologize that you were disappointed in many things about your stay. I want all of our customers to think highly of us, enjoy their stay, and want to return very soon and often. I can assure you I have already addressed the points in your review. We indeed had the outside windows and carpets cleaned. We also serviced the A/C unit so that it is properly working now as well as replaced the outlets. I truly hope that you will consider visiting us again and giving us the opportunity to WOW you. My sincerest apologies again. Please contact me personally if I may be of any assistance to you in anyway. Kindest Regards, Paulette Todd General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The $16 cheese burger was as good as McDonald’s and the fries were also similar to a large prefer of French fries at the Golden Arches Almost impossible to find the place. Follow the yellow brick road the gps got us lost Long ride thru the golf course The. view was good service also good
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paulette Todd, General Manager at The Greystone Inn
Responded 1 Jul 2022
Thank you for taking the time to write this review. I am truly sorry that we did not provide you with the experience you deserved during your visit. I do hope that you will visit us again and allow us the opportunity to change your opinion and provide you with a pleasant experience in the future. Kindest regards, Paulette Todd General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are here now June 12th for 3 nights. A beautiful property, but it’s so poorly run. 6 of us for dinner and it took almost 3 hours and there were only 4 other tables inside. Maybe 8 outside. The food just so so. Front desk doesn’t answer the phone. 2 couples got turn down service, we did not. For $400 a night there are much nicer places to stay.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paulette Todd, General Manager at The Greystone Inn
Responded 1 Jul 2022
Thank you for staying with us and taking the time to write this review. I always appreciate our customer feedback and suggestions and we take them to heart. I apologize that you were disappointed about your stay. I want all of our customers to think highly of us, enjoy their stay, and want to return very soon and often. I can assure you I have already addressed the points in your review. I am glad that you found our property to be beautiful. I truly hope that you will consider visiting us again and giving us the opportunity to deliver our true Greystone Experience. Please contact me personally if I may be of any assistance to you in anyway. Kindest regards, Paulette Todd General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I spent 2 nights in a Premium Terrace room. The room was lovely and the terrace was huge with beautiful views. This inn has so many quiet, pretty spots (inside and outside) to hang out and chat, have a drink or play a game. We loved all the rocking chairs and swings everywhere. The staff was wonderful. The location is excellent for hiking and outdoor activities.
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Date of stay: May 2022
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paulette Todd, General Manager at The Greystone Inn
Responded 29 May 2022
It was so nice to have you both stay with us and to hear that you found the Reynolds room to be lovely and were able to enjoy the terrace. Our staff is always happy to hear these compliments and I will be sure to pass them along. We are excited to see you in the near future and I will be happy to personally help you with your booking! Kindest regards, Paulette Todd General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here in April 2021 to celebrate our 2nd wedding anniversary. The service was outstanding and setting so peaceful and beautiful! We returned this weekend to celebrate our 3rd anniversary because we loved our experience last year There we no familiar faces staffing wise. Most of the staff was very young. While the setting and rooms were still wonderful the experience just wasn’t the same. The in room fridge did not work when we arrived. Heat lamp in bathroom didn’t work. The 2nd night of our stay house keeping didn’t show up until 530, which was right in the middle of our getting ready for dinner. We missed our dinner reservation in Cashiers that night because of this. There just was no true apology, accommodation of the staffing shortages the inn is experiencing. The lead cleaner said we are doing the best we can and then a “manager” response after over hearing my conversation with my husband was once again we are doing the best we can; no one wants to work. Just not the response when you are spending $1500 for two nights getaway. There was no turn down service that 2nd night. Easter Brunch in the restaurant deck was just beautiful. Hope things improve staffing wise. Not sure when I’ll be excited to go back. The setting itself is unmatched.…
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paulette Todd, General Manager at The Greystone Inn
Responded 18 Apr 2022
I am writing this letter on behalf of everyone at The Greystone Inn and would like to extend a warm thank you for choosing to stay with us. At The Greystone, we are committed to operating a business that lives up to our standards and exceeds our guest's expectations. This is why your voice and opinion is so important to us. In regards to housekeeping, I am truly sorry that your services were inconsistent and not done appropriately. We have a new team and please rest assured this has been addressed as to not happen again. I profusely apologize for the response you received from housekeeping and the housekeeping manager as this is not acceptable. I do realize that we are short staffed as the rest of the world is but that is not an excuse. I am terribly sorry that you missed your dining reservations. We pride ourselves on the attention to detail in all that we do and clearly we missed the mark with your visit. I'm sorry that we let you down and rest assured that we are addressing all areas of your experience. If possible, I would like to discuss your experience so that we can pin point some areas that were disappointing and apologize appropriately. I can be reached by phone (828-966-4700) or by email (ptodd@greystoneinn.com) Kindest regards, Paulette Todd General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose The Greystone Inn to celebrate our 30th Wedding Anniversary and were simply blown away by our experience. First, the staff was amazing. We were greeted upon our arrival by Jenny and Cory who took care of everything we asked for, including a place to charge our Tesla (in the parking lot of the next door Country Club). Cory carried our bags to our room, the Astor Suite and showed us everything about our room. The view of the lake was incredible! Great balcony and we loved the fireplace in our room. We spent many nights snuggled up in front of it. The room was huge with a very large bathroom that had a super sized shower and a great soaking tub. We enjoyed drinks at the main bar several nights. The bartenders were so friendly and made some amazing margaritas! They offered some great bar food also. The sliders were awesome! The Lakeside Dining Room Restaurant is definitely worth trying for breakfast and dinner. For breakfast, ask Alex for her special Mimosas! Very good. Dinner was amazing and they have a great wine list also. We had a special treat while staying at the Greystone in that we were able to take a lake tour on Miss Lucy, an electric boat. It usually doesn't run in the Winter however the weather was so nice, they offered it. Debbie was an amazing guide and was very knowledgeable about the property and the lake. We cannot say enough about our stay at The Greystone Inn. As amazing as this property is, it's the staff that makes it all amazing. We felt as if we were the only guests there. Thanks again. We'll be back!…
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
Room Tip: Request the Astor Suite
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$278 - US$356 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsLake Toxaway
NUMBER OF ROOMS
30
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Claim Your ListingTHE GREYSTONE INN: UPDATED 2023 Hotel Reviews, Price Comparison and 207 Photos (Lake Toxaway, NC) - Tripadvisor
Frequently Asked Questions about The Greystone Inn
Which popular attractions are close to The Greystone Inn?
Nearby attractions include Gorges State Park (4.8 km), Upper Bearwallow Falls (5.5 km), and Mountain Treasures Gem Mine (2.8 km).
What are some of the property amenities at The Greystone Inn?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Greystone Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Greystone Inn?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Greystone Inn?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Greystone Inn?
Conveniently located restaurants include Osteria Del Monte, Villa Amato, and The Restaurant at The Greystone Inn.
Are there opportunities to exercise at The Greystone Inn?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Greystone Inn have airport transportation?
Yes, The Greystone Inn offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Greystone Inn?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Greystone Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Greystone Inn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.