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Quality Inn & Suites

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Quality Inn & Suites
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286 Reviews from our TripAdvisor Community

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Showing 284: English reviews
Wheaton, Illinois
Reviewed 25 October 2016

Good night's sleep! Friendly personnel Nice to see our name on the board. Good complete breakfast. Convenient location to major highways and shops. Was economical and clean. We would definitely stay here again.

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Helpful?
Thank N8258YAkarens
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We are so excited to see your wonderful review on our property. We use our welcome board to ensure all guest feel special and know that we appreciate their business. Our staff aims to make all of our guest feel at home and welcome. We are very glad that every aspect of your stay was enjoyable and we...

Monroe, Ohio
Reviewed 22 October 2016

We booked this specific hotel because we got a good deal on the room. Other local hotels were much too pricey. We weren't aware that the rooms faced the outdoors, instead of being interior rooms. So, that was out least favorite feature. But the room was clean, and served its purpose. Breakfast was nice, and the staff was very polite.

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Helpful?
Thank Caleb-Brittany W
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We appreciate your time and such a positive review. We are glad to know that our rooms were comfortable and clean. As a reference we do have both interior and exterior rooms upon request and availability we are able to switch your room to which ever you prefer. We do hope that you come to the area again...

New Hampshire
Reviewed 22 October 2016

We recently spent 5 nights at this hotel under stressful circumstances. My father-in-law was dying and we are from out of town. The front desk staff was exceptionally caring and compassionate in all our dealings with them. I want to give a special call out to Kenyetta. She was at the front desk most of the times we had questions...

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Helpful?
Thank Ralph M
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for this amazing review. Although we are sad to know the circumstances of your stay we are glad you chose to spend your time here at our hotel. Kenyetta is a big aspect to our staff and we are very pleased to understand she was exceptionally helpful. I do understand your concerns and glad...

Anchorage, Alaska
Reviewed 27 September 2016 via mobile

I have been to all kinds of hotels and motels around the world. I never had any hit and run cases. I checked in at this motel with my family, the room was ok and service was fine as well. Everything was fine until my car got hit in the parking lot. Someone just hit my car at the parking...

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Helpful?
Thank Rain Y
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to review your stay at our hotel. We are pleased that you found our room and staff service well to your liking. We appreciate you expressing your approval. As for the damage to your car, I was under the understanding that it was the driver of the bus that transported a sports...

Reviewed 25 September 2016 via mobile

Took our youth to Carowinds and stayed here. Location was convenient to traveling area. Hotel was clean, great service and complimentary breakfast. Prices were very affordable, especially since we had a group of 26. Awesome experience, highly recommend!!

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Helpful?
Thank Genesis S
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We are very pleased to hear you guys enjoyed our hotel and that we were able to accomadate you guys. Thank you so much for taking your time and sharing your positive feedback on our property. We do hope the next time your in the area we get the pleasure of hosting your group again. Hope to see...

Reviewed 6 September 2016

I'm in a wheelchair and the roll in shower had no seat in it.Most people in a wheelchair can't stand up or stand very long, asked front desk and didn't have one. The room stunk, musky smell so bad that I left early in morning and passed on the breakfast because of smell. Complained on face book and they said...

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Helpful?
Thank David T
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, I am sorry you experienced those issues during your stay. I have to say that it is not typical of our hotel. We have those seats in all our accessible rooms, we just serviced a group of Veterans last week that utilized all of them. We have accessible parking, ramps, and necessities for the visually and hearing impaired....

Birmingham, United Kingdom
Reviewed 6 September 2016

First, there is a lack of signage indicating where the reception is and the building is in two unconnecting halves, which means you have to go outside to get to reception and the breakfast room. Thank goodness it wasn't raining . The room was ok, a bit small and strange to find tea and coffee making items in the bathroom...

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Helpful?
Thank MelandVic
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to review your stay at our hotel. Our hotel does have an add on and it is connected by the second floor, it runs the entire length of our hotel. The mattresses are a standard mandated by Choice hotels. And yes we do have plenty of shopping and restaurants in the area...

Virginia Beach, Virginia
Reviewed 29 August 2016

Great Breakfast & Front Desk Staff. Found that I was not given best price & that was frustrating because they said that was what they quoted me when I called. Tiled floor had to be cleaned again on checking in as is was oily feeling & very slippery Fall hazard. Still needed more cleaning but didn't ask again. Room really...

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Thank geneln3_18
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We appreciate the time you have taken to give us this review. We are sorry to hear you had an issue with the rate you were given as well as the condition of your room. Our employees make sure daily that all the room clean and well taken care of and our staff is disappointed to understand this...

Raleigh, North Carolina
Reviewed 26 August 2016

Half hotel is outside entrance doors, half is interior. Interior part of hotel feels safer and in better condition. Had to walk to multiple breezeways at night as a single woman to try and find ice--2 of 3 machines were empty. Interior room nice enough for the price.

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Helpful?
Thank Pam A
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank for your time and your honest feedback. While we understand your concern with our exterior rooms we assure you that our hotel is safe whether exterior or interior. Our hotel is located in a very quiet and safe area and we do not have issues with anyone trespassing or causing any harm or danger. Our hotel is...

Monroe, Georgia
Reviewed 26 August 2016

Clean room great staff. Go over and beyond to choice members.. traffic in area is bad but other than that I would recommend anyone staying here. It's convent to restaurants walmart and the intetstate.

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Thank 309travism
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Our staff and management would like to thank you for taking your time for such a great review. We love to hear that our staff was exceptional during your visit. We like to do a little extra for our Choice privilege members as most of them spend a lot of time away form home. I see that the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Our Award winning 96 room interior hotel with 26 exterior room options is located in Stallings NC a suburb of Matthews and Indian Trail NC off I-74 and I-485 on the interchange of the new Monroe Bypass. You will find the Quality Inn & Suites Stallings / Matthews 12 miles from the center of Uptown Charlotte in Union County (6.75% tax) on the boarder of Mecklenburg County (15.25%tax) Popular to the wide range of sporting hotspots we are also a short distance from the growing Charlotte Monroe Executive Airport (KEQY) A proud host to a quickly growing sports youth market we are surrounded by recreational fields Matthews Sportsplex home to FC Barcelona, Ruggerfest, World Series Youth Lacrosse and CSA Charlotte Invitational and are the closest hotel to Carolina Courts, Extreme Ice Center, Edna Love Park and Crooked Creek Baseball Fields Finding things to do is never hard. Home to where Racing lives visit the NASCAR Hall of Fame, watch our NFC Champions the Carolina Panthers at Bank of America Stadium, you can also catch a concert or Charlotte Hornets Basketball game at Spectrum Arena/Timewarner Cable Arena. Southern Festivals and Arts are plenty see what is happening at Charlottes Got A lot Popular amenities to our hotel are our complimentary Hot Buffet Breakfast, Choice Reward Points and High Speed Internet. Do not forget as you enjoy these amenities that you are also welcome to enjoy our outdoor pool and Fitness Center. Meeting with Family and friends or hosting a meeting, call our team we would be happy to offer you our meeting room space. ... more   less 

Additional Information about Quality Inn & Suites

Address: 13470 E Independence Blvd, Matthews, NC 28105
Region: United States > North Carolina > Matthews
Price Range: $99 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Quality Hotel Matthews
Quality Inn And Suites
Holiday Inn Matthews
Matthews Holiday Inn
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“be careful finding the entrance and exit”
 of 5 bubbles pittmanreporting, 4 Feb 2017 | Read review
“Ask for something in the expansion at the back, it's the newer part of the hotel.”
 of 5 bubbles 939andreat, 23 Jan 2017 | Read review
“The jaquzzie was cleaner, I went out to get more cleaner to sterilize and really clean. It has hair in it.”
 of 5 bubbles 599peggys, 6 Jan 2017 | Read review
“This hotel has LONG halls. Try to get a room not at the end of a hall.”
 of 5 bubbles 609nikb, 28 Dec 2016 | Read review
“Stay in one of the inside rooms, not the outside rooms.”
 of 5 bubbles 348lanab, 6 Nov 2016 | Read review
5 of 5